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TRS Yucatan Hotel - Adults Only - All Inclusive

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Private beach, white sand, sun-loungers, beach umbrellas
Sun deck
Garden
3 outdoor pools, pool umbrellas, pool loungers
Lobby
Luxury
VIP Access
5.0 star property
9.2

Wonderful

Tranquil escape in lush jungle paradise

Surrounded by lush jungle, this serene property offers a tranquil escape with beautifully maintained grounds and picturesque views. Indulge in multiple pools, including an infinity pool, and savour exquisite dining options, luxurious spa treatments, and entertainment like the Chic Cabaret show.

Popular amenities

  • Hot tub

Explore the area

View in a map
Ctra Chetumal-Puerto Juarez Km, 256-100, Municipio Solidaridad, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪4 min drive‬
  • Place, Cenote Cristalino
    ‪4 min drive‬
  • Place, Akumal Beach
    ‪5 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪88 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, blackout curtains

Junior Suite Garden View

9.4 out of 10
Exceptional
(34 reviews)
  • Garden view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite single use Garden View

Minibar, in-room safe, desk, blackout curtains

Junior Suite single use Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 60 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Romance Bungalow by the lake

Minibar, in-room safe, desk, blackout curtains

Romance Bungalow by the lake

8.6 out of 10
Excellent
(9 reviews)
  • Garden view
  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Romance Bungalow Single use by the lake

Minibar, in-room safe, desk, blackout curtains

Romance Bungalow Single use by the lake

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 67 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite Private Pool Garden View

Minibar, in-room safe, desk, blackout curtains

Junior Suite Private Pool Garden View

9.4 out of 10
Exceptional
(40 reviews)
  • Garden view
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Garden View

Suite Garden View | Minibar, in-room safe, desk, blackout curtains

Suite Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 75 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside | Minibar, in-room safe, desk, blackout curtains

Junior Suite Poolside

9.4 out of 10
Exceptional
(21 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite Poolside Ocean View

A balcony with wicker chairs, a small round table with a book and a cup, and a view of the beach and palm trees.

Junior Suite Poolside Ocean View

9.0 out of 10
Wonderful
(24 reviews)
  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite Jacuzzi Terrace Poolside

Minibar, in-room safe, desk, blackout curtains

Junior Suite Jacuzzi Terrace Poolside

9.4 out of 10
Exceptional
(61 reviews)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Poolside

Minibar, in-room safe, desk, blackout curtains

Suite Poolside

  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite Jacuzzi Terrace Poolside

Minibar, in-room safe, desk, blackout curtains

Suite Jacuzzi Terrace Poolside

8.8 out of 10
Excellent
(6 reviews)
  • Garden view
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite Private Pool Poolside

Minibar, in-room safe, desk, blackout curtains

Junior Suite Private Pool Poolside

8.8 out of 10
Excellent
(21 reviews)
  • Garden view
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Jacuzzi Terrace Poolside Single Use

Minibar, in-room safe, desk, blackout curtains

Junior Suite Jacuzzi Terrace Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Jacuzzi Terrace Poolside Single Use

View from room

Junior Suite Jacuzzi Terrace Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite Poolside Ocean View Single Use

View from room

Junior Suite Poolside Ocean View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite Private Pool Garden View Single Use

Garden view

Junior Suite Private Pool Garden View Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Private Pool Poolside Single Use

Garden view

Junior Suite Private Pool Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Garden View Single Use

Garden view

Suite Garden View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite Jacuzzi Terrace Poolside Single Use

View from room

Suite Jacuzzi Terrace Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite Poolside Single Use

View from room

Suite Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

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About this property

TRS Yucatan Hotel - Adults Only - All Inclusive

Catch some rays on TRS Yucatan Hotel - Adults Only - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 14 restaurants.
TRS Yucatan Hotel - Adults Only - All Inclusive offers 454 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a private beach, a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the swimming pool or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the free breakfast at TRS Yucatan Hotel - Adults Only - All Inclusive. During your stay, you'll be close to Akumal Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 3 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Argentinean cuisine at El Gaucho, one of the property's 14 restaurants and 20 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Treat yourself to hot stone massages, hydrotherapy or body treatments at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, tennis courts and a gym
  • Guests love the restaurant and breakfast
  • 6.5 mi (10.5 km) from Akumal Beach and 12.3 mi (19.8 km) from Xel-Há Park
TRS Yucatan Hotel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At TRS Yucatan Hotel - Adults Only - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 14 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a hot tub, a steam room and a fitness centre. Self parking is free.

Smoking is allowed in designated areas at this 5-star Kantenah property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
El Gaucho – This steakhouse specialises in Argentinean cuisine. Guests can enjoy drinks at the bar.
Tentazione – This theme restaurant specialises in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
La Boheme – This restaurant specialises in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Helios – This restaurant specialises in Mediterranean cuisine. Guests can enjoy drinks at the bar. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 14 restaurants
  • 20 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Gaucho
  • Helios
  • La Boheme
  • Tentazione

Things to do

  • 3 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Built in 2006
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2 per person, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palladium Yucatan Royal Suites
Royal Suites Palladium Yucatan
Royal Suites Yucatan Palladium Kantenah
Royal Suites Yucatan Palladium Resort
Royal Suites Yucatan Palladium Resort Kantenah
Royal Suites Yucatan Adults All Inclusive Kantenah
Royal Suites Yucatan Adults Kantenah
Royal Suites Yucatan Adults All Inclusive
Royal Suites Yucatan Adults
The Royal Suites Yucatan
TRS Yucatan Hotel Adults All Inclusive Kantenah
TRS Yucatan Hotel Adults All Inclusive
TRS Yucatan Adults All Inclusive Kantenah
TRS Yucatan Adults All Inclusive
The Royal Suites Yucatan Adults Only All Inclusive
TRS Yucatan Hotel Adults Only All Inclusive
TRS Yucatan Adults Inclusive
Trs Yucatan Inclusive Kantenah
TRS Yucatan Hotel Adults Only All Inclusive
TRS Yucatan Hotel - Adults Only - All Inclusive Kantenah

TRS Yucatan Hotel - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1288 out of 1705 reviews
Rating 8 - Good. 231 out of 1705 reviews
Rating 6 - Okay. 87 out of 1705 reviews
Rating 4 - Poor. 49 out of 1705 reviews
Rating 2 - Terrible. 50 out of 1705 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Pramod

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall Impression: A beautiful stay marked by exceptional dining experiences and a few service inconsistencies. Dining Excellence: Helios was the consistent star of our trip for breakfast (the chia seed pudding is a must-try) and dinner. A special shout-out to Chef Sabine and Manuel for making our anniversary dinner magical with personalized decorations. Entertainment: Chic Cabaret is a world-class experience. Sonia provided excellent service through a spectacular 7-course meal. The anniversary shout-out from the MC was a fantastic touch. Lunch buffet at La Hacienda and La Laguna were great. Leisure & Relaxation: The Zentropia Spa facilities (sauna/hot tub) were top-notch. We also thoroughly enjoyed the infinity pool and the Palladium Travel Club Bali beds for a more exclusive beach vibe. Standout Staff: Ricardo (Tentazione), Renner (Poseidon), Manuel (La Paisana), Ruben (Capricho) provided great service. Ramon (Butler): Efficiently handled our off-site logistics. Gustavo and Alexis(Butler): Onsite reservations/transport/services par excellence Room & Property Observations The Room: Generally good, though the AC runs quite cold. We initially noticed some cobwebs, but maintenance cleared them immediately. Shower Tip: We noticed water seeping onto the floor during showers; switching to the rainshower head seemed to resolve the pressure/splash issue.
Stayed 7 nights in Jan 2026

10/10 Excellent

Igor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great, great, great!!! From room, service, and restaurants, everything was just perfect. We are coming back for sure.
Stayed 7 nights in Jan 2026

10/10 Excellent

Christine Wai Yan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff were incredibly hospitable, fantastic service overall!
Stayed 5 nights in Jan 2026

4/10 Poor

Mark

Liked: Cleanliness
The food was average, but hey we didn't get sick! The entire stay was a sales pitch for the time share program and the vacation club. The moment you get there they sell you a $200 a day upgrade which you essentially need to get a pool chair. Getting a reservation was time-consuming and availability was scarce. The beach had actual garbage and seaweed scattered. There aren't enough pool chairs to serve guests and the salt water pool (ocean tide pools) are also filled with litter although they would be beautiful if not. They just don't maintain what otherwise would be a great hotel. The one bright spot is the concierge team is actually great.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
The butler service was absolutely amazing. Alexis and Gabriele took such great care of us. They would be the reason we return! The room was nice, needs some updates though. The private pool was really nice to have. Our pool valet Alfri was also amazing. He set a Bali bed with birthday decorations for my wife’s birthday and provided us excellent service.
Stayed 1 night in Jan 2026

10/10 Excellent

Dawn

Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous resort , not crowded , excellent service
Stayed 5 nights in Dec 2025

6/10 Okay

Laura

Stayed 3 nights in Jan 2026

10/10 Excellent

Douglas Wade

Liked: Cleanliness, amenities, property conditions & facilities
It's hard to choose one favorite thing when everything at this resort is absolute perfection. From the gorgeous grounds to the amazing food to the cleanliness of the resort- everything was spot on! But, I do have to say the very best thing about this resort is the staff. They make every guest feel important and are some of the kindest people I have ever met. They are the reason this was our 4th visit with our 5th planned in October.
Stayed 7 nights in Jan 2026

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was absolutely everything! Food was amazing! Staff were really friendly and made our stay extra special! Shoutout to our butlers Fernanda Prichardo, Eric and Paola who ensured I had a special birthday trip! I would definitely return
Stayed 9 nights in Jan 2026

10/10 Excellent

Katie

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything from the staff, the room, and the property were amazing. Our butlers Moses and Itzel were so incredibly nice and helpful. Every employee we came across was happy, helpful, and friendly. We don’t typically return to the same resorts as we like to try new places but we are already planning a second trip to TRS.
Stayed 7 nights in Jan 2026

2/10 Terrible

Patrick

Stayed 2 nights in Jan 2026

10/10 Excellent

Edward

Stayed 6 nights in Nov 2025

10/10 Excellent

Ebony Shawnta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was absolutely AMAZING!!! I upgraded my stay and was worth every penny! The Chic Show/floating breakfast etc all were amazing, though it rained on breakfast day which couldn’t be helped. I do hope more night entertainment like DJs on the TRS side/silent party not in the kids area. Our butlers Antonio, Miguel and Francisco were so sweet and made sure everything down to the detailed were amazing! We plan to go back and try to get the master suite, but is unavailable on Expedia unfortunately. Thank you TRS!
Stayed 4 nights in Jan 2026

6/10 Okay

Gulshanjit

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 5 nights in Dec 2025

6/10 Okay

Sydnei Alicia, Bryan

Stayed 3 nights in Jan 2026

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was absolutely gorgeous and perfect for a natural getaway. The resort had much less of a tacky vibe compared to other resorts we’ve seen, and the check-in and dining options were giving off a higher-end luxury vibe. We are huge fans of wildlife so we were pleased to spot a ton on the resort! The beach was extremely walkable, unlike what we expected based on other reviews. There were golf cart shuttles everywhere but walking to every place aside from dinner was our form of daily exercise. Definitely book this resort if you enjoy walking through nature and want a more quiet and tranquil getaway. The staff here beat any other resort we stayed at in Mexico too— they were awesome!
Stayed 2 nights in Dec 2025

10/10 Excellent

Mohammed

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was wonderful. The staff were friendly and accommodating they had people treating us like kings.
Stayed 4 nights in Jan 2026

10/10 Excellent

Vaseekaran

Stayed 4 nights in Dec 2025

10/10 Excellent

Andrea Lauren

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and lunch at Helios were amazing, much better than any buffet I've been to. A la carte restaurants were great as well
Stayed 7 nights in Jan 2026

8/10 Good

Lisa Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2026

4/10 Poor

Michelle, WALPOLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled of mold and check in pressured us to tell our friends anout resort via expedia. Staff was outstanding. Butlers Moises, Carlos and Itzel went above and beyond and Luigi at the Infinity pool took great care of us. Julio and Luis were excellent bellmen who drove us to check out and our room at check in with care. The Infinity pool has some safety concerns as there is a huge chip in the stairs by Io bar that i cut my foot on and you cant see the stairs well under water. Bright tape outlining the stairs would help. The stargazing acttivity is not to be missed, such great experts that TRS brought in! One main issue is that the buffet food is not hot or even warm, very disappointing
Stayed 7 nights in Jan 2026

10/10 Excellent

Juan Torres

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were spoiled the butler service 10/10. Hotel was beautiful all around and very well maintain so were the pools will definitely go back
Stayed 5 nights in Nov 2025

10/10 Excellent

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best decision choosing TRS!
Stayed 4 nights in Jan 2026

4/10 Poor

Mairovi, brooklyn

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Hotel advertises 5 star but the service and amenities received were extremely inconsistent. We were informed that we will have a $600 credit as part of our booking. We charged several items to our room including SPA services. Unfortunately, at checkout is when they want to tell us that it is not a credit, but that we should have been provided a coupon book that is equal to $600 in savings? That is very different than what is advertised as part of the Silver VIP Benefit and we feel cheated. Service was inconsistent, some staff members were exceptional including Butler Gabriel, he provided great service. Some were NOT which included the other Butler Alexis. All food reservations were booked up quickly and we were left with no reservation or needed to eat either really early or really late. Helios restaurant the dinner took an hr and 40 minutes to come out! and when it did it was cold. Room service arrived cold and missed items. The BBQ food by the inifiti pool is horrible please elevate, however the food by the private beach was much better. Room was nice but TV did not work when we checked in, AC also did not work, and eventually the sink was clogged. Room felt very muggy and often time sheets felt wet because of it. We did not report he sink because we did not feel like being bothered at this point. We were excited for the Rocas Pool, to find out it was seaweed infested and did not look sanitary to swim in. I did not see anyone in there the entire time. We will not return
Stayed 4 nights in Jan 2026

8/10 Good

Yvonne, Manlius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful. The infinity pool was extraordinary, and service there was perfect. The spa pools and hydrotherapy areas were stunning. Most of my means were wonderful, but we were disappointed with El Gaucho. The food wasn't great and the service was less knowledgeable. We did not enjoy the cabaret performance--too loud and relentless for a dining experience.
Stayed 5 nights in Jan 2026