Hi team,
We booked this hotel through Expedia and had a confirmed reservation, but on arrival the hotel denied our booking.
Despite showing the confirmation, we were refused a room with no solution offered.
This was extremely stressful as I was traveling with two small children (1 and 4 years old).
We booked in advance to avoid last-minute trouble, but faced the opposite.
A very disappointing, embarrassing, and unacceptable experienceâstrongly not recommended