Although the place is part of an hotel, because it is privately owned, the hotel has no relation or responsibility (you don`t know this when you are booking it at or Vrbo. The wifi didn`t work when I arrived, the hotel told me nothing they can do, I spoke with the person in charge of my reservation, she told me she will take care of it, and nothing happened. I called twice more, and she stopped picking up the phone. I called Vrbo and the representative told me she will take care of it, or even change me to another unit, but she never called again. Last day I needed laundry, which the hotels has, but (`surprise`!) only guests of the hotels could use, we were not, so we couldn`t do laundry. All in all, again, the place was very nice, location is great, and the pool (which thanks God we did have access to!) was very nice.
This review was submitted while the home was managed by a different property management company.