Property was beautiful, condo clean & comfortable, perfect for our needs, great location (ocean view & beach view, beautiful landscape, and attention to detail) EXCEPT for finding our building and our condo. We recvd the check in codes in advance (appreciated that). We arrived after dark and could not find our building, let alone our condo. Please add lighted numbers to the buildings i.e. bldg 3, bldg 2, etc. The map at the office did not show "YOU ARE HERE" in order to better pinpoint and orient where we were (as 1st timers). The map to the property could have been bigger and around some type of lighting in order to better see it. I was not aware that another level of management was added (Blue Jade R/E-Dream Vacations Kauai) nor was there advance notice that by using a credit card for payments that we would be charged the bank transaction fee (approx. 7%). Altho the first transaction charge was reversed, the second one was not which was frustrating because I sent a check for the balance of our condo one month prior to the due date which was never received by Blue Jade so I had to use my c/c again and incurred the second fee.
This may be a little long but this was the first time I used VRBO so I may not be as sophisticated to know about these little things which could be helpful for other 1st timers. Thank you.