The parking isnât clearly mark and is very small on the two nights we stayed we couldnt get parked in the hotel parking. We phoned four times to ask for directions to the parking and did not get an answer (we found it using Google maps photos). We waited for 10 minutes at reception to get our keys. Rooms are clean but dated bathroom very small but practical. However was woken a few times with drains gurgling. And could also hear the people in the next room clearly having conversations. I wouldnât stay again
One night business stop over but wish it was for longer!
Excellent value for money - good food, friendly and attentive staff. Great choices and variety for breakfast. Would definitely stay again.
Continental breakfast not good. Pastries less croissants arrived 45 minutes late. Tea made with lukewarm water. Coffee out without a warm plate.
Shower difficult to adjust as fitted too close to the wall. Stairs difficult in places.
Used this hotel previously several times before without problem. What's gone wrong?
Very good hotel with plenty of parking.
No aircon unfortunately and we stayed during the very hot weather which made the room very very warm. But there was a fan provided which helped.
We were blown away by the charm and character of the hotel which is in the beautiful Kenilworth â Old Town â.our room was comfortable and well equipped , tea , coffe , biscuits and a vice little bar of chocolate . Ample parking and a great choice of food . The restaurant is atmospheric and well laid out . Friendly , helpful staff who were personable and efficient .
I'd accidentally booked the wrong date, and within minutes of booking and realising, I contacted hotels.com to amend the booking to the following day. Hotels.com kept me fully informed and tried their best to change the date, or get a partial refund for this this but they reported that the property manager refused move the date without losing my original booking costs and rebooking and paying again. Should I have paid for the booking again, or taken my regular business elsewhere? Certainly the latter. Staying here on a number of occasions in the past, I've found the service great, the food is good (albeit very pub-chain quality) and rooms comfortable - but this recent experience has certainly left a sour taste and I won't be returning. There are dozens of other hotels around Kenilworth and Warwick that I've found are much more accommodating with regular travellers.
Lovely hotel with friendly staff. The only two negatives are that the car park has limited parking and the spaces are quite tight - just be aware if you have a larger vehicle. The staff were great and the location is lovely.
Hotel and rooms very nice clean and comfortable. Had no remote for tv but was quickly sorted. Food nice but service not the best it came cold then took nearly 45 mins to come back and it wasnât even busy.