6/10 Okay
Daniel
24 Apr 2025
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not what was expected…..
I normally don’t stay at these “higher end” hotels. I took a chance. All in all, I felt like it did not live up to the price I paid for the room. First and foremost, I arrived at 11 am, understandable that I arrived early for checkin, I was offered to pay an extra $100 for early check in. For the price I paid already, no thank you. I was then asked for preferable floor, I requested the third floor to then be told it wasn’t available but it worked out after the fact. I was told by 4 pm, I would receive a call or text when room was ready. I waited till 4, and had to go to the front to request. No one ever called. Ridiculous to pay that amount and only have the room for that time for no one to contact me. Very dissapointing! To then be put in a handicap room. Hearing impaired etc. I paid my hard eern money for this hotel and expected much much better. The restraint overlooking the water was great. The beach itself was great as well. Very disappointed with the hotel service and check in. Also my bags were taken to the wrong room and I had to go backdown because they were just put away instead of finding my room number through the hotel
Website.
Daniel
Stayed 1 night in Apr 2025
