Location is great. Walking distance to everything you want to do. Room was clean and AC worked as well as it could for as hot as it was outside. I originally thought the shower was only cold until I figured out it was user error. Nice place. Would stay again.
We booked this place because it was close to Duval and it looked cute. When we arrived we were very impressed. The ppace was absolutely beautiful. The grounds were well cared for and the pool area was very clean. Everything was great except for the shower heads. There was no wayer pressure and it took forever to rinse our hair. The only othe rissue was there was no sugar or creamer available for the coffee that was set up in our room. We did speak to Jason who was very pleasant and he said they are still wprking out details. Overall it was a great place to stay and we would definitely stay there again.. If you stay there relax on the front porch and meet some of the very special people who also stay there. Thanks Jason for all your hard work. Hope to see you again.
Toilet would not flush. Had to go out in the middle of the night to use community bathroom in my pajamas as well as my brother and friend did as well. Also TV would not change channels with remote. Way too much to pay for all the inconveniences .could not get through on the phone number posted in the lobby. Went to voicemail then hung up. Did that several times until I could finally leave a message
The property was not completely as advertised. Apparently it was just purchased by a new owner and the hotel was not as clean as indicated on listening and there was no happy hour as advertised. Also stayed in property owned by same group in Gainesville, FL and ran into similar issues. At the time of the stay the property was not as advertised at the time of the booking.
Need a little better communication. Hit and miss on responding or not. Also AC went out one evening and it was miserable that night; could not sleep. They got a new one installed the next afternoon. Got no sympathy from them on that issue, but that is fine. We are also hosts and therefore expect others to meet the same high standards of customer service that we provide, but they didn't and therefore only 4 stars. Could have easily been 5 stars. Overall happy with stay and would stay here again.