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DoubleTree Resort by Hilton Grand Key - Key West

4.0 star property

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Photo gallery for DoubleTree Resort by Hilton Grand Key - Key West

Outdoor pool, open 7:00 AM to 11:00 PM, free pool cabanas, pool loungers
Bar (on property)
Lobby
Garden
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Bar

Explore the area

View in a map
3990 S Roosevelt Blvd, Key West, FL, 33040
  • Key West Golf Club
    ‪4 min drive‬
  • Smathers Beach
    ‪5 min drive‬
  • Duval Street
    ‪10 min drive‬
  • Key West, FL (EYW-Key West Intl.)
    ‪18 min walk‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed

  • 34 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds

Premium bedding, down duvets, in-room safe, desk

Studio Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Balcony, Pool View

Premium bedding, down duvets, in-room safe, desk

Room, Balcony, Pool View

8.8 out of 10
Excellent
(16 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Pool View

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Balcony, Pool View

8.6 out of 10
Excellent
(25 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for King with balcony

Premium bedding, down duvets, in-room safe, desk

King with balcony

8.0 out of 10
Very good
(24 reviews)
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Room, Accessible, Non Smoking

  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Roll-In Shower)

Premium bedding, down duvets, in-room safe, desk

Suite, 1 King Bed (Roll-In Shower)

  • 65 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Balcony

Premium bedding, down duvets, in-room safe, desk

Studio Suite, 1 King Bed, Balcony

  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Two Queens with balcony

Premium bedding, down duvets, in-room safe, desk

Two Queens with balcony

  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, One King Bed, Pool View

Premium bedding, down duvets, in-room safe, desk

Suite, One King Bed, Pool View

9.4 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(82 reviews)
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard King

40-inch LED TV with cable channels, TV, pay films

Standard King

8.4 out of 10
Very good
(17 reviews)
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed, Non-Smoking, Accessible

Premium bedding, down duvets, in-room safe, desk

One King Bed, Non-Smoking, Accessible

8.0 out of 10
Very good
(15 reviews)
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
3.9 out of 5, Good, 1,086 reviews
The price is CHF 121
includes taxes & fees
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About this property

DoubleTree Resort by Hilton Grand Key - Key West

Resort with free airport shuttle, near Smathers Beach
Along with an outdoor pool, this resort has a restaurant and a 24-hour fitness centre. Free WiFi in public areas, a free airport shuttle and a free beach shuttle are also provided. Additionally, a bar/lounge, a poolside bar and a 24-hour business centre are on-site.
DoubleTree Resort by Hilton Grand Key - Key West offers 216 accommodations with laptop-compatible safes and a safe. Beds feature down duvets and premium bedding. 40-inch LED televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

This Key West resort provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 50+ Mbps. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the resort include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of DoubleTree Resort by Hilton Grand Key - Key West's great location. During your stay, you'll be within walking distance of Fort East Martello Museum and Gallery. Free WiFi in public areas, a free round-trip airport shuttle and a free beach shuttle are available.
  • Free Wi-Fi (speed: 50+ Mbps) and wired Internet
  • Enjoy American cuisine and pool views while dining at Palm Haven
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests have great things to say about the clean guestrooms and the location
  • Just a 4-minute drive from Smathers Beach and 9 minutes from Duval Street
  • Free airport and beach shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
DoubleTree Resort by Hilton Grand Key - Key West offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this resort measures 7000 square feet (650 square metres) and includes a conference centre. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly DoubleTree Resort by Hilton Grand Key - Key West. A roundtrip airport shuttle (available on request) and A beach shuttle are free. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Key West resort.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Palm Haven – Overlooking the pool, this restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free return airport shuttle from 7:00 AM to 11:00 PM on request
  • Area shuttle up to 2 miles
  • Free beach shuttle
  • Parking on site (USD 20 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Palm Haven

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (7,000 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 33.75 per accommodation, per night
The resort fee includes:
  • Beach towels
  • Fitness centre access
  • Housekeeping
  • In-room safe
  • Laundry facilities
  • Phone calls
  • Pool access
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 19.95 per person
  • Self-parking fee: USD 20 per night
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Grand Key Key West
DoubleTree Resort Hilton Grand Key Key West
DoubleTree Resort Hilton Grand Key
DoubleTree Hilton Grand Key
DoubleTree Resort by Hilton Grand Key Key West
DoubleTree Resort by Hilton Grand Key Key West
DoubleTree Resort by Hilton Grand Key - Key West Resort
DoubleTree Resort by Hilton Grand Key - Key West Key West
DoubleTree Resort by Hilton Grand Key - Key West Resort Key West

DoubleTree Resort by Hilton Grand Key - Key West Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 468 out of 1011 reviews
Rating 8 - Good. 228 out of 1011 reviews
Rating 6 - Okay. 150 out of 1011 reviews
Rating 4 - Poor. 85 out of 1011 reviews
Rating 2 - Terrible. 80 out of 1011 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

George

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wish I was told they were under construction!!!!
Stayed 1 night in Jun 2025

2/10 Terrible

jason

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is in the middle construction. They are grinding tile around the pool throughout the day. Dust and debris are everywhere. Noise is incredibly loud and there’s no notice of this prior to checking in or booking. Hallways smell like paint. The outside bar was closed. The AC in the room was so loud we could barely sleep. there was no AC in the hallways. In our hallway, there were dogs, barking, and distinct smells of marijuana throughout the day.
Stayed 3 nights in Jun 2025

2/10 Terrible

steven

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The property was under construction. Had we known we would have never booked the stay
Stayed 3 nights in Jun 2025

8/10 Good

Melanie

Stayed 7 nights in Jun 2025

6/10 Okay

Rachel

Travelled with partner
Staff is friendly but major renovation, leaky sink faucet, stained bath tub, outlets didn’t work, fire alarm testing, and power outage.
Stayed 7 nights in Jun 2025

8/10 Good

Joy Mae

Travelled with partner
Liked: Cleanliness, amenities
We liked on how friendly and helpful the staff are. But the hotel itself needs renovation. Otherwise, everything else is good!
Stayed 2 nights in Jun 2025

4/10 Poor

Ryan

Stayed 1 night in Jun 2025

4/10 Poor

Kenya

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was under construction and I was unaware. I booked this trip as a quiet get away for my boyfriend and I and we were very upset at the noise and mess around the property. The bathroom and mirrors were a little dirty and our balcony overlooked a construction site. Constant noise inside and out. Plus, our tv didn’t work. We were very excited for our trip so I was upset that this was his surprise. The hotel staff were kind and checking in was easy. I understand that there was construction going on. It would’ve been nice to know before arriving.
Stayed 1 night in May 2025

2/10 Terrible

Darnell

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Construction was going on and we had no idea, The work crews was working all through day in and out elevators with equipment not to mention returning next morning 5:00am to hear what sounded like fire alarm turns out to be work crew backing trucks constantly to window..Smh
Stayed 3 nights in May 2025

2/10 Terrible

Vadim

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel.com False Advertisement

Hotels.com false advertised the room they sold to me. They took pictures from more expensive room (double room) and advertised it as Studio room. When I got to Hilton hotel the management could not do anything and said to contact Hotel.com, The hotel.com did not do anything to resolve issue. The hotel itselft condition old stinky and they are remodeling and creating dust during stay.
Stayed 3 nights in May 2025

4/10 Poor

STEVEN

Stayed 2 nights in May 2025

10/10 Excellent

Bernice L

Stayed 5 nights in May 2025

6/10 Okay

Earl

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Well the first room we got smelled of mold and the bathtub stopper would not work as well as the charger unit bed side and the construction noise. The second room wasn’t bad but the bathtub didn’t work as well as the charger station at the bed side. The rooms are old and need refurbishing. The pool and staff were great..
Stayed 1 night in May 2025

2/10 Terrible

Wilbert

Disliked: Staff & service, property conditions & facilities
The resort looked great online and in their pictures, when we arrived there was construction all over! The hotel assigned us two rooms directly underneath where construction was ha, my entire stay was hell, dust coming down from the room from all the construction, noise at 7 am, instead of enjoying a long getaway relaxing weekend, it was a mess! I paid too much fir this type of service, treatment and inconvenience! The manager didn’t care if we were uncomfortable! I would not recommend this hotel! Its been the worse experience I have had with any hotel I have stayed in! Nothing has beedone about this! I want my money back!!
Stayed 3 nights in May 2025

10/10 Excellent

Madeline

Travelled with partner
Liked: Amenities, property conditions & facilities
Check in was easy - staff was nice
Stayed 1 night in Apr 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Construction noise all day. Fortunately we were gone most of the day
Stayed 2 nights in May 2025

6/10 Okay

Erika

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property is under construction which there is no way for you to know until you get there or from a review which is why Im letting it be known for others. Also the property does not hold the entire cost of stay on your card. They hold a little and continue to take random increments from your account yes it is more than the cost of the hotel but will be refunded eventually but that may be helpful to some travelers. Jacuzzi was not working but other than that...it was ok stay I will try a different hotel next time I return unfortunately I cant make this location my go too.
Stayed 2 nights in May 2025

6/10 Okay

Khiley

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I give the stay a 3. The bathrooms need updating…the tub was rusty and the stopper didn’t work properly. Also, the vent for the a/c is so small and we had to turn the temp all the way down in the 60’s just to be able to feel it.
Stayed 1 night in May 2025

6/10 Okay

James, Kirkland

Property taxes as under renovation, hot tub barely worked, added fees should be waived during construction!
Stayed 2 nights in May 2025

10/10 Excellent

Luis Alberto

Liked: Property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Ronald

Was nice
Stayed 3 nights in Mar 2025

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2025

8/10 Good

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is currently under construction, but noise hasn’t been an issue. They offer a variety of services, including an hourly shuttle to and from downtown. There's also a beach shuttle that runs a few times a day and includes two beach chairs—normally $20 each per day.
Stayed 3 nights in May 2025

10/10 Excellent

Awilda, Kissimmee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!!!
Stayed 1 night in May 2025

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Free shuttle is a great perk.

The hotel was in the midst of renovations so our room was not yet renovated. The hotel did try to keep construction inconveniences to a minimum. The pool and bar area was nice and the free shuttle service was a great perk.
Stayed 3 nights in May 2025