The unit was clean except for the floors. I had new slipper socks ( did not wear shoes past the entry) and they got very dirty. Balcony and view is very nice. The washer and dryer are convenient. Beds are comfortable. Internet service was good. My big complaint is dealing with the property management company before check-in. I noticed another renterâs review had complained about it. Youâll get emails from 2 different parties. One of them will not read your replies. Then a third party will contact you via VRBO and threaten to cancel your reservation because you didnât reply. You will send a copy of the email that you sent and sheâll say âoopsâ Then, the rental company will send you communication and act like the other people that have been contacting you donât exist. They will also tell you that the damage insurance you paid for on VRBO is accepted but the written contract they send you states that you must buy their insurance not the VRBO insurance. Once on-site the key pad check- in and parking is easy. There are luggage carts by the elevators. Uber drivers and DashDash are familiar with the building. There are several condos available at this location. If you can find one that is not managed by the same company go for that one.
Beds had uncomfortable sheets. Kitchen and balcony are great. Space is good. Building is old and not in the best area.The king mattress in primary bedroom is way past its time. Leaning person used a key to open at 10:00 sharp
This property is okay, but the communication with the manager was terrible and the unit was not ready when we arrived. Also, do not rent this unless you are very comfortable driving in St. John on one-lane but two-way streets.
The unit is clean and comfortable, with nice amenities like AC, washer / dryer, dishwasher.Booking is a bit clunky. You would think the Vrbo confirmation is the end, but itâs just the beginning.The property manager reached out with a separate contract. This included additional fees for travel / damage insurance - these could be declined but a 1000 deposit would be charged. The Adobe form didnât work well and collected credit card info insecurely. The whole ordeal took a couple days so my booking felt in limbo until that was done. The manager provided all the info needed electronically. And was quite responsive by text.The only other issue was check out. With a steep cleaning fee and a no-exception 10am checkout âto turn the property overâ, I didnât expect to be sent a to do list (run the dishwasher, take out trash, etc).