One member of our party arrived earlier than check in time. We were able to receive access code to get into condo prior to check in time. Much appreciated. The key pad seemed to give us a little issue, though. When we called about it, we came to find out that the issue was just because of the early arrival. Funny thing was, though, the number listed to call called a unit 2 floors up! Even though we met some nice people through that call, it was a bit confusing for that upstairs unit and us, as well. That issue was resolved after a message was sent through the app. The bedroom TV wasn't working and was replaced the very next day, thank you for such prompt service.
One suggestion is for a clock somewhere in the unit. Nightstand clocks would especially be nice and maybe one in the living room/kitchen area.
We never used the pool, however it was beautiful. We looked forward to the hot tub but it wasn't working. This was addressed in a message and was told the HMA would be notified. Understandable, but still a let down.
Overall a terrific stay!