We stayed three weeks at Luana Kai in Room C311. There were some issues; the place was dirty, sofa, carpets and rugs needed a massive clean, if not completely replaced. The fridge/freezer didn't work well; meaning food defrosted and we had to throw out. Property manager did attend to it promptly but the rails in the freezer and ice make blocking were apparent. The toaster had to be replaced, which was also done promptly. We experienced bug bites and all 5 of us staying there, and in the middle of our stay we had to leave the room so pest and insecticide spraying had to be done for the building. The insect screens were falling off and had to have property management come to fix and lastly, in terms of cleanliness, we found previous tenants underwear and socks on the floor and under the beds. All that being said the Property Management were fantastic and very responsive. We paid for the pics shown online, which were definitely not indicative of the wear and tear on this room. Thankfully this was just a place to sleep and the room was good enough for that.
Thank you Luana Kai property management for all you did to make the room as pleasant as possible and attentive to all that needed fixing.