They charge to heat the pool/spa (while we were âgiftedâ this during our stay over the holidays)-neither are truly heated. Parameters are set that if temps are below 55 degrees-the heater shuts off for âsystem protectionâ. If we had been charged for that during our stay-we would have been VERY-dissatisfied, as we were never able to use either. Guest shouldnât be charged to have the pool/spa âheatedâ as it doesnât heat and definitely doesnât function as a spa. The pool/spa are one of the main amenities @ the home that attract people to rent (thatâs why we choose). With their current setup/settings-they arenât heated. Neither should be listed/even available as âheatedâ during the cooler temps, much less charged for. There NEEDS to be railings for entry into the pool & spa (when people are actually able to use it). NOT safe or easy for people of any age to get in/out of.The thermostat was locked, no batteries in remotes (had to be purchased), gas tank for grill was empty (we exchanged out), pool table-âleveledâ with cardboard pieces, broken pool sticks, 2 ping pong balls available for which one was already broken, dishes had to be cleaned and blankets washed prior to using (dirty), hair on all floors (had to vacuum), raccoons run the neighborhood/hiss/fight/& live in the trash cans, the outdoor trash can was full on arrival, toilet seat in downstairs full bath loose/almost broken, bathmat in that bathroom almost caused dad to fall-not secure-etc-so many other things to listâŠ