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Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property

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Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Exterior
Meeting facility
Exterior
Standard Room, 2 Queen Beds | 1 bedroom, premium bedding, desk, blackout curtains
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Spa

Explore the area

Map
105 King St E, Kitchener, ON, N2G2K8
  • Centre In The Square
    ‪8 min walk‬
  • Kitchener Memorial Auditorium Complex
    ‪20 min walk‬
  • Bingemans
    ‪6 min drive‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room

1 bedroom, premium bedding, desk, blackout curtains

Standard Room

  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, premium bedding, desk, blackout curtains

Junior Suite, 1 King Bed

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, desk, blackout curtains

Premium Room, 1 King Bed

8.6 out of 10
Excellent
(21 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | 1 bedroom, premium bedding, desk, blackout curtains

Premium Room, 2 Queen Beds

8.4 out of 10
Very good
(8 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, desk, blackout curtains

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(84 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

1 bedroom, premium bedding, desk, blackout curtains

Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, desk, blackout curtains

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(43 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Home2 Suites By Hilton Kitchener

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, (150)
The price is CHF 107
for 1 room
includes taxes & fees
20 Aug - 21 Aug
Home2 Suites By Hilton Kitchener

About this property

Crowne Plaza Kitchener-Waterloo by IHG

Hotel with a full-service spa, a quick walk to Centre In The Square
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Other amenities include a bar/lounge, a conference centre and self parking.
Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers with a deep soaking bath, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Karma Medi Spa has 3 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of Crowne Plaza Kitchener-Waterloo by IHG's great location. During your stay, you're just a quick walk from TheMuseum. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired Internet
  • Enjoy American cuisine while dining at Aqua Lounge Restaurant
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with massages, body scrubs or aromatherapy at Karma Medi Spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • Guests have great things to say about the helpful staff and the location
  • Within a 10-minute walk of Kitchener-Waterloo Art Gallery and Centre In The Square
Crowne Plaza Kitchener-Waterloo by IHG offers its guests a full-service spa and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 11 meeting rooms. Event space at this hotel measures 15000 square feet (1394 square metres) and includes a conference centre. Spa services, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Kitchener-Waterloo by IHG. Parking is available for a fee.

This 4-star Kitchener hotel is smoke free.

Aqua Lounge Restaurant – This restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Aqua Lounge Restaurant – This bar specialises in American cuisine and only serves dinner. Open daily.
Late-night fare is available from room service (during limited hours).

Languages

English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Full-service spa
  • Indoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (15,000 square foot of space)

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Mud bath
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 19

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 AM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 611 out of 1245 reviews
Rating 8 - Good. 332 out of 1245 reviews
Rating 6 - Okay. 172 out of 1245 reviews
Rating 4 - Poor. 55 out of 1245 reviews
Rating 2 - Terrible. 75 out of 1245 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Apr 2025

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptionnal

Everything was beyond expectations !
Stayed 1 night in May 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Loved your morning buffett
Stayed 1 night in May 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Restaurant on site good food selection
Stayed 1 night in May 2025

8/10 Good

Jeff

Stayed 1 night in May 2025

2/10 Terrible

Tammy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived on Saturday afternoon to attend a wedding. Just dropped off our bags and then left - did not arrive back at the hotel until around 1 am. When we first checked in, we noticed that the carpet outside our room door was wet but really didn’t think much of it. The next morning, after going to the bathroom, our toilet flooded - to put it delicately, we did not do anything to clog the toilet… the water went all over the floor to the front door and closet. We had to call maintenance to stop the water. Clearly there was issues with the plumbing before due to the wet carpet. Maintenance was not very nice and argumentative with us. We ended up leaving without being able to have a shower. Upon checking out, I told the front desk that we were not happy and was accused of causing the clog - which we did not. She just ignored me and stated that maintenance came and fixed the problem - then proceeded to give me the invoice. We left the hotel unshowered and disappointed that we ever booked this hotel. Will never stay there again!

6/10 Okay

Kim

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Lobby was lovely, but rooms were old. Windows in room great but dirty-assuming window washing hasnt happened yet? Parking is a nightmare. Not enough room to park for check-in and have a long walk to get to your vehicle in underground parking. Also not told by Expedia there would be another charge of $12 for parking on top of the fees for room! Would have expected something nicer for what we paid.
Stayed 1 night in May 2025

4/10 Poor

Tyler

Stayed 1 night in May 2025

10/10 Excellent

Shaun, Kincardine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel boasts probably the largest gym I have ever seen in a hotel. Staff was friendly and accommodating and the hotel was clean. Would definitely stay here again when visiting Kitchener.
Stayed 1 night in May 2025

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk made check-in quick and easy. The building itself was easy to find, and the area around the hotel was clean and quiet. Our room was very clean, everything worked as it should. The restaurant staff were phenomenal and the food was delicious (both dinner and breakfast). One thing that you should know about this hotel is that there is an arcade and a bowling alley in the basement! It's not listed on their website; it only says "kids activities". I guess that's what they meant. We had a blast! The only downsides were that the toilet plugged up before we could even use it, and the phone in our room only worked when using speakerphone. The handset didn't work when I picked it up. But both issues were promptly fixed as soon as I told staff at the front desk. Final thing I'd like to mention: the smell of chlorine from the pool is a little overwhelming. If scents don't bother you, then you'll be fine. But if you're sensitive to stuff like that, this will be an issue. I could smell the pool as soon as I walked into the hotel, and still up on the 3rd floor where we stayed. It might not be so bad on the upper floors, but it's really strong in the lobby. Just something to keep in mind.
Stayed 1 night in Apr 2025

4/10 Poor

Brad

Travelled with family
Disliked: Staff & service, property conditions & facilities
For my stay I arrived at 9:30 on Friday and my wife was to come the following day. I had made arrangements to ensure she could have a key card and parking pass as it’s $12 per night. When she gets there she get denied the key and parking pass stating it was given. Eventually was giving but was done wrong and both parking passes were for the same vehicle she caused many issues arriving and leaving. Did not overally enjoy the stay and felt a lack of professionalism as well. Don’t charge money for parking when it can be done right and I’m waiting to get in or out. This was not an enjoyable stay. Room as well did not have a functioning heater and there was told free breakfast but advised incorrrct and was $20 per person for Buffett will not stay here again. Very unorganized
Stayed 2 nights in May 2025

8/10 Good

John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Carla

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff were excellent. The rooms were not. They were outdated and the walls were paper thin. There was something on our carpet that was either blood or burns (pictures attached).
Stayed 1 night in May 2025

6/10 Okay

Rebecca

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

JORDAN

Liked: Staff & service, property conditions & facilities
Parking sucks for trucks
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean and staff were good.. bowling!
Stayed 3 nights in Apr 2025

8/10 Good

Robyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and staff were attentive. I would just say, the hotel is dated and could use a refresh. Rooms are dark. I only ate dinner one night, as I was on a conference. Food is excellent, but overpriced. I heard the spa is very good. Gym is big, and spacious - plenty of equipmemt.
Stayed 5 nights in Apr 2025

8/10 Good

Angeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, staff & service
The customer service was about the only good thing with this property. Checking in I was asked for my email and since then my inbox has been initiated. I had to increase the heat in the room to 81 degrees just to take the chill off . Parking is unsafe .
Stayed 1 night in Apr 2025

10/10 Excellent

Joshua

Liked: Cleanliness, property conditions & facilities
Fast. Efficient. Worth it.
Stayed 1 night in May 2025

10/10 Excellent

Shivani

Liked: Property conditions & facilities
Very nice staff
Stayed 1 night in Apr 2025

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Wayne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room we stayed in (# 660) was clean and comfortable. Staff were always courteous and friendly. The buffet breakfast in the morning was probably the best I've ever had at a hotel. The egg station was a nice touch that my wife took advantage of. Well done. Not accustomed to having to pay for parking at a hotel so I wasn't too happy about that. Nor is the location of the parking facility ideal for Hotel guests. Next time I stay at the Hotel I'll know to drop off my bags first then go park the car. I suggest you put something on your Website that speaks to that and to clearly show (in a picture or video) where the entrance is on Benton street. I had to call the Hotel to find out if it was self-park or valet parking and if it was self-park WHERE DO YOU PARK?.
Stayed 1 night in Apr 2025