See all properties

Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property

Choose dates to view prices

Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Indoor pool
Exterior
Exterior
Exterior
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
105 King St E, Kitchener, ON, N2G2K8
  • Place, Centre In The Square
    ‪8 min walk‬
  • Place, Kitchener-Waterloo Art Gallery
    ‪8 min walk‬
  • Place, Kitchener Memorial Auditorium Complex
    ‪20 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(67 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 2 Queen Beds

8.0 out of 10
Very good
(11 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(126 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, desk, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(30 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room

7.2 out of 10
Good
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

Similar properties

Exterior
The Walper Hotel, part of JdV by Hyatt
Downtown Kitchener
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.5 out of 5, Wonderful, 1,000 reviews
The price is CHF 104
includes taxes & fees
31 May - 1 Jun
The Walper Hotel, part of JdV by Hyatt

About this property

Crowne Plaza Kitchener-Waterloo by IHG

This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Other amenities include a bar/lounge, a conference centre and self parking.
Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers with a deep soaking bath, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of Crowne Plaza Kitchener-Waterloo by IHG's great location. During your stay, you're just a quick walk from TheMuseum. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired Internet
  • Enjoy American cuisine while dining at Aqua Lounge Restaurant
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with body scrubs, facials or mud baths at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Guests have great things to say about the clean guestrooms and the breakfast
  • Within a 10-minute walk of Kitchener-Waterloo Art Gallery and Centre In The Square
Crowne Plaza Kitchener-Waterloo by IHG offers its guests a full-service spa and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 11 meeting rooms. Event space at this hotel measures 15000 square feet (1394 square metres) and includes a conference centre. A vending machine, an arcade/games room, and multilingual staff are also featured at the family-friendly Crowne Plaza Kitchener-Waterloo by IHG. Parking is available for a fee.

This 4-star Kitchener hotel is smoke free.

Aqua Lounge Restaurant – This restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Aqua Lounge Restaurant – This bar specialises in American cuisine and only serves dinner. Open daily.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (CAD 12 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Arcade/game room
  • Bowling alley
  • Full-service spa
  • Indoor pool
  • Table tennis

Family friendly

  • Arcade/game room
  • Bowling alley
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (15,000 square foot of space)

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Mud bath
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 19

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 811 out of 1590 reviews
Rating 8 - Good. 422 out of 1590 reviews
Rating 6 - Okay. 202 out of 1590 reviews
Rating 4 - Poor. 65 out of 1590 reviews
Rating 2 - Terrible. 90 out of 1590 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

don

Liked: Cleanliness, amenities, property conditions & facilities
Very quiet. Clean room
Stayed 3 nights in Feb 2026

6/10 Okay

Dusty

Stayed 1 night in Feb 2026

10/10 Excellent

Noah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff, clean room, great price
Stayed 2 nights in Feb 2026

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff at reception were extremely helpful and friendly. The room was very clean, the bed was comfortable, the buffet breakfast was amazing and parking the car in the underground garage was reasonably priced and very convenient. Thank you to all of the staff at the Crowne Plaza in Kitchener. We would definitely stay there again!
Stayed 1 night in Feb 2026

10/10 Excellent

Mark

Clean room, nice staff
Stayed 1 night in Feb 2026

4/10 Poor

Daniela

Travelled with family
Disliked: Amenities
Pictures of amenities were probably taken 10 years ago. Everything was run down plus there was a charge for everything! Arcade had 4 out of 12 games working. Bowling was not working. Layout to pool was a terrible ideas as you have to walk past 2 doors to the outside to get to the pool. We were freezing! Not going back to this place
Stayed 2 nights in Feb 2026

8/10 Good

Daniel

Stayed 1 night in Jan 2026

6/10 Okay

Rebecca

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Our room was comfortable and clean. The kids were excited to use the bowling alley which was unfortunately out of service. The arcade had many games, mostly outdated that were out of service or just took our money. The mini putt was fun and kept the kids entertained. The pool was great and wasn’t ever too busy. The breakfast was good and had lots of great options. Overall a good stay.
Stayed 1 night in Feb 2026

6/10 Okay

Tone

Stayed 1 night in Feb 2026

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice, the room was very comfortable. I enjoyed my stay
Stayed 1 night in Feb 2026

6/10 Okay

Paul

Stayed 1 night in Nov 2025

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, amenities
Great staffand Great restaurant
Stayed 2 nights in Feb 2026

10/10 Excellent

Jeremy

Stayed 1 night in Jan 2026

8/10 Good

Hugh

Business traveller
Staff
Stayed 1 night in Jan 2026

6/10 Okay

Monica-Lynn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The toilet lever had to be lifted in order to have toilet stop running, fan wouldn’t turn on in room so was too warm, other guests allowed their kids to running wild throughout the 4th floor from 9-1015pm. Called front desk twice to get them to settle down. Then at 845am a guest allowed their toddler to yell “Momma” “Dadda” in the hallway until we checked out at 915. Overall wouldn’t choose to stay again unless guaranteed no sports teams staying on same floor! As a parent of a club swimmer for 10 years, the parents’ supervision of their athletes was subpar at best and the fact the hotel couldn’t quiet them down was disappointing.
Stayed 1 night in Jan 2026

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Hotel is perfectly fine in every way.
Stayed 1 night in Jan 2026

10/10 Excellent

Wayne

Stayed 1 night in Jan 2026

10/10 Excellent

Radu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
everything was good, the room, fast check in, the food at restaurant was very good
Stayed 1 night in Jan 2026

10/10 Excellent

Cynthia

Stayed 1 night in Jan 2026

8/10 Good

Deidre

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was ok but had some plumbing issues, clocks were not adjusted to current time
Stayed 2 nights in Jan 2026

8/10 Good

Michelle

Stayed 1 night in Jan 2026

10/10 Excellent

George

Liked: Cleanliness, staff & service
All of the above
Stayed 1 night in Jan 2026

8/10 Good

Sanpreet Singh

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hotel is wonderful , room is very neat and clean as well as the breakfast buffet is also very tasty. But in room there is a one major thing is missing which is old TV so we cannot use Netflix or any other app. This is the thing we missed and there is no free water bottle in room as well. At the last there are fewer things Hotel can improve like upgrade there TV in room and providing water bottles in room. Overall stay is good.
Stayed 2 nights in Jan 2026

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities
Nice room, friendly staff, great buffet breakfast.
Stayed 1 night in Jan 2026

8/10 Good

Murray

Stayed 1 night in Jan 2026