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DoubleTree by Hilton Kitchener

4.0 star property

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Photo gallery for DoubleTree by Hilton Kitchener

Lobby
Dining
Pillow-top beds, in-room safe, desk, blackout curtains
Coffee shop
Front of property – evening/night

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
30 Fairway Rd S, Kitchener, ON, N2A2N2
  • Place, Fairview Park
    ‪8 min walk‬
  • Place, Chicopee Ski and Summer Resort
    ‪11 min walk‬
  • Place, Chicopee Tube Park
    ‪12 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Hearing)

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed

9.2 out of 10
Wonderful
(21 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 2 Queen Beds

8.6 out of 10
Excellent
(23 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Pillow-top beds, in-room safe, desk, blackout curtains

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible (Hearing)

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed with Sofa bed, Accessible (Hearing)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, Multiple Beds, Non Smoking

42-inch TV with satellite channels, iPod dock, pay films

Room, Multiple Beds, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Pillow-top beds, in-room safe, desk, blackout curtains

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

Similar properties

Exterior
Crowne Plaza Kitchener-Waterloo by IHG
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, 1,406 reviews
The price is CHF 96
includes taxes & fees
15 Dec - 16 Dec
Crowne Plaza Kitchener-Waterloo by IHG

About this property

DoubleTree by Hilton Kitchener

Art Deco hotel with 24-hour front desk and coffee shop/cafe
Along with an indoor pool, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a coffee shop/cafe and a microwave in a common area.
DoubleTree by Hilton Kitchener offers 75 air-conditioned accommodations with iPod docking stations and a safe. Beds feature pillowtop mattresses. A pillow menu is available. Televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton Kitchener. During your stay, you'll be within walking distance of Fairview Park. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include 10 meeting rooms, a conference centre and a computer
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 15-minute walk of Fairview Park and Cineplex Cinemas Kitchener
  • Dogs welcome for a fee (restrictions apply)
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 10000 square feet (929 square metres) and includes a conference centre. An indoor pool, a vending machine, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Kitchener. Free self parking is available.

This 4-star Kitchener hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Arbor Kitchen – On-site bar.
Starbucks – On-site coffee shop. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CAD 18.95 for adults and CAD 11.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Arbor Kitchen
  • Starbucks

Things to do

  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 10 meeting rooms
  • Computer station
  • Conference centre (10,000 square foot of space)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1969
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch TV with premium satellite channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 50 per pet (varies based on length of stay), plus a deposit of CAD 50.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 23 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 12 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CAD 18.95 for adults and from CAD 11.95 for children
  • Pet deposit: CAD 50.00 per stay
  • Pet fee: CAD 50 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Up to 2 children aged 12 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Kitchener-Waterloo
Holiday Inn Kitchener-Waterloo
Kitchener-Waterloo Holiday Inn
Holiday Inn Kitchener-Waterloo Hotel
Holiday Inn Kitchener Waterloo Conference Center
Holiday Inn Kitchener-Waterloo Conference Center Hotel
Holiday Inn Kitchener-Waterloo Conference Center Kitchener
Holiday Inn Kitchener-Waterloo Conference Center Hotel Kitchener
Sunbridge Kitchener
DoubleTree by Hilton Kitchener Hotel
DoubleTree by Hilton Kitchener Kitchener
DoubleTree by Hilton Kitchener Hotel Kitchener

DoubleTree by Hilton Kitchener Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 326 out of 612 reviews
Rating 8 - Good. 170 out of 612 reviews
Rating 6 - Okay. 54 out of 612 reviews
Rating 4 - Poor. 28 out of 612 reviews
Rating 2 - Terrible. 34 out of 612 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kait

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great staff, beautiful hotel and property. Our phone did not work and that was concerning to me and my only critique.
Stayed 1 night in Aug 2025

10/10 Excellent

Beverley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice
Stayed 2 nights in Aug 2025

10/10 Excellent

Gurley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service! Everyone was so polite and welcoming. Great and Swift service by all departments!!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the warm delicious cookies at check in, friendly helpful staff. Did not take part in the pricey breakfast buffet,
Stayed 1 night in Aug 2025

10/10 Excellent

Jeevan

Stayed 1 night in Aug 2025

8/10 Good

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 1 night in Aug 2025

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Shalene

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds. Great reception. Thanks so much.
Stayed 1 night in Aug 2025

10/10 Excellent

Chantale

Travelled with partner
Liked: Cleanliness, amenities
Great staff, clean, smells fantastic and the cookies are to die for!!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Max

Stayed 1 night in Aug 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was great
Stayed 1 night in Aug 2025

6/10 Okay

Liyong

Travelled with family
Liked: Cleanliness, amenities
For Breakfast, there is no option to add on when booking. But in the hotel you need to buy $20 dollar per person for breakfast buffet which is not worth it. This is not present experience.
Stayed 1 night in Aug 2025

10/10 Excellent

Scott

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

8/10 Good

Kayla

Liked: Staff & service, amenities, property conditions & facilities
This place is lovely and beautiful! Love the pool and indoor option of Starbucks! Staff was so friendly and helpful! Don't think our room was vacuumed well as we found some hair. Also the tv had no options but HDMI connection. But overall would definitely recommend!
Stayed 1 night in Aug 2025

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, updated, glam feel.
Stayed 3 nights in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great location. Large room, fast service.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Anna-Marie

Stayed 1 night in Aug 2025

10/10 Excellent

scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
place was clean and comfotable
Stayed 2 nights in Aug 2025

10/10 Excellent

Vinko

Liked: Cleanliness, staff & service, property conditions & facilities
friendly atmosphere
Stayed 2 nights in Aug 2025

6/10 Okay

Cindy

Stayed 1 night in Aug 2025

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfy.

Comfortable bed. Lovely clean sheets. There’s a Starbucks in the hotel. Central location.
Stayed 1 night in Aug 2025

10/10 Excellent

JAMES

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was fantastic. The kids loved the pool.
Stayed 1 night in Aug 2025

8/10 Good

Lauraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The A/C was not working properly.My fault I should have went down to the desk and said something. I was very hot during the night around 6am it kicked in.
Stayed 2 nights in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was absolutely beautiful, the room was updated and clean. The hotel was massive. The issue we had was it states online the deposit is 50 dollars and they tried charging a 100. Both ladies I dealt with in check in and check out were absolutely rude and I personally will never stay here again. Jesna was the check in person she argued how hotels.com is wrong about deposit, then gave me a hard time for doing debit visa I stay in about two three hotels a month never had an issue. She advised me to call from my room and have someone come up and make sure we didnt damage anything before we leave will we will did. Morana (did not get correct spelling) made a HUGE deal in regards to this she would not have someone meet us there. I have three children under the age of 3 she made it extremely difficult one on the spectrum. She ended up making us late for our event it took another 20 Minutes not needed!! I will go over the rest with Mandy when she chooses to return my emails. I have requested a phone call or email by Mandy the Director. I did have some positive interactions with different staff.
Stayed 1 night in Aug 2025