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Waterloo Suites Hotel, Trademark Collection by Wyndham

2.5 star property

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Photo gallery for Waterloo Suites Hotel, Trademark Collection by Wyndham

Lobby
Exterior
Lobby
Superior Room, 1 Queen Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
547 King St N, Waterloo, ON, N2L5Z7
  • Place, Conestoga Mall
    ‪5 min walk‬
  • Place, City of Waterloo Museum
    ‪6 min walk‬
  • Place, St Jacobs Farmers Market
    ‪4 min drive‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(26 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking

7.4 out of 10
Good
(40 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, Multiple Beds, Non Smoking

Deluxe Room, Multiple Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Jetted bathtub

Suite, 1 King Bed with Sofa bed, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Business Suite, 1 King Bed with Sofa bed, Non Smoking

Business Suite, 1 King Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Business Suite, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Apartment, 1 King Bed with Sofa bed, Non Smoking (Suite)

In-room safe, desk, laptop workspace, blackout curtains

Apartment, 1 King Bed with Sofa bed, Non Smoking (Suite)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

42-inch LCD TV with cable channels, TV

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Waterloo Suites Hotel, Trademark Collection by Wyndham

A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, coffee/tea in a common area and a business centre.
Waterloo Suites Hotel, Trademark Collection by Wyndham offers 104 accommodations with a safe and coffee/tea makers. 42-inch LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Waterloo Suites Hotel, Trademark Collection by Wyndham, you're just a quick walk from Conestoga Mall. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include a business centre, meeting rooms and conference space
  • On-site recreation includes a gym
  • Just a 4-minute drive from University of Waterloo and a few minutes from St Jacobs Farmers Market
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 398 square feet (37 square metres) and includes conference space. The business-friendly Waterloo Suites Hotel, Trademark Collection by Wyndham also features a fitness centre, coffee/tea in common area, and laundry facilities. Self parking is free.

This Waterloo hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 9:30 AM.
On-site venue – This restaurant only serves breakfast.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • 398 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 1 building
  • 6 floors
  • Built in 1986
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit/debit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Destination Inn Waterloo
Four Points Sheraton Kitchener Waterloo
Four Points Sheraton Waterloo
Destination Waterloo
Four Points Waterloo Kitchener
Sheraton Four Points Kitchener
Sheraton Four Points Waterloo
Sheraton Waterloo
Waterloo Suites Hotel
Best Western Plus Waterloo
Waterloo Suites Hotel, Trademark Collection by Wyndham Hotel
Waterloo Suites Hotel, Trademark Collection by Wyndham Waterloo

Waterloo Suites Hotel, Trademark Collection by Wyndham Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 409 out of 1000 reviews
Rating 8 - Good. 317 out of 1000 reviews
Rating 6 - Okay. 141 out of 1000 reviews
Rating 4 - Poor. 75 out of 1000 reviews
Rating 2 - Terrible. 58 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean staff was friendly Breakfast was excellent.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service
The room was very beautiful and clean Staff was very nice
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Kartikaya

Liked: Cleanliness, staff & service, amenities
Room was clean, breakfast was pretty good, staff was friendly and courteous.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Murray

Liked: Cleanliness, amenities, property conditions & facilities
Very good room and courteous staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, amenities
Stayed there twice. Super convenient for us. Clean basic rooms. Good beds.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find in Waterloo, near the mall which was handy, rooms were well kept, customer service was great so friendly.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Felicia

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean room, good location
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Rethish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly staff.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Debbie

Liked: Cleanliness, amenities, property conditions & facilities
We were so impressed with the entire experience. Our room was lovely, the bed was very comfortable and breakfast was great.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good. Room was very clean. Excellent customer service- reception staff, cleaning staff, breakfast section staff, all of them.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Hector

Liked: Cleanliness
Clean nice room. Staff was friendly. Parking convenient.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Navjot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was pretty good room size and storage wise
Stayed 1 night in Mar 2026
Verified

8/10 Good

Elyse

Liked: Property conditions & facilities
The staff where very helpful.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

TRANSGESTION SYLVIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will go again was great
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with everything in that hotel. It was a short day we just overnighted. Staff were very friendly. Breakfast was just OK. Next time we stay there, we will probably go somewhere else for breakfast.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk and hotel staff - they were always welcoming when we were coming and going. VERY clean rooms. The mattress was extra comfortable. Hotel is close (walking distance across the street) to many stores, Conestoga Mall and a short drive to points of interest (St. Jacob's Market). Breakfast selection had a wide selection and delicious. Pleasant stay!
Stayed 1 night in Mar 2026
Verified

8/10 Good

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, well maintained, and quite spacious, with a comfortable bed and adequate storage for a short stay. The layout was functional and allowed for a relaxing environment after a long day. Breakfast was included and was sufficient. While the location is a bit removed from downtown, it was convenient due to its proximity to the mall and easy access to the LRT. Overall, it was a pleasant and comfortable two‑night stay.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, amenities
my entire experience was very good. it is unfortunate that the property is dated. if it was modernized my visit would have been excellent
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Samrat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Harry

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and the staff pleasant and efficient.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Amanda

Liked: Cleanliness, staff & service
The staff were amazing. The first night the room was extremely hot throughout the night but there was no way to turn on the AC. The next day, the receptionist moved us to another room without any issues and was very kind. We had breakfast the first day which was ok, nothing crazy. From what we saw and experienced, our stay was good
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Monique

Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, breakfast better than expected give it was only supposed to be continental but include some eggs and meat options. Room was a good size and comfortable, with a decent size fridge and microwave. Perfect!
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

Amanda

Disliked: Staff & service, property conditions & facilities
room was clean and quiet but toiletries were full barely half bottles. breakfast was average had over cooked "omelets" breakfast sausage and .... hot dogs?
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Andy

Liked: Cleanliness, staff & service
Disliked: Amenities
The room was clean and the bed and pillows comfortable.
Stayed 3 nights in Dec 2025