What we liked:
1. the gentleman that checked us in was very courtiois and helpful.
2. Rooms very ckean and smelled great.
3. The shampoo and conditioner was the best i have ever used....already searching internet to buy some!!
What we didnt like:
1. Coffee was weak and doesnt have the best flavor, it was just ok.
2. The lady that was at the service desk at 6am the next morning was not personable and had the grouchiest look on her face when I asked for the WI-FI code. She had her hands undeneath her shirt and was curled up in the front desk seat. She did not greet me when I went up to the desk nor did she say your welcome after I said thank you for the code.
Other than her unprofessional approach and attitude, the hotel is great!!
The stay was average, I was hoping for a more updated hotel but it wasnât bad. The staff was very friendly and helpful which was the best part. Our room was freezing even with the heat on at 78. Mind you, our usual hotel room temp is 68! The faucet in the bathroom only trickled but the shower was better. I heard another patron complain of no hot water, so I think updates need made . The staff did their best and should be complimented.
I lliked the complimentary breakfasts, and the atmosphere in the lobby area, the quietness in the rooms, friendly staff and easy check in and check out. I enjoyed my stay.
We had a two night stay and everything about this hotel was wonderful. Our room was clean. Facilities were very clean. Kind and knowledgeable staff.
Will stay again
Good, basic hotel near the Knoxville Airport. Like all Tru hotels, it didn't offer a coffee maker in your room -- which is freakin' bizarre. Imagine having to wake up, get dressed and THEN go get your cup of coffee from the first floor. The Hilton folks should have their heads examined as this has to be one of the dumbest corporate decisions in recent history ("New Coke" anyone?). If you'd like a cup of coffee first thing while hanging out in your own room, head over to the Hampton Inn just a few doors down for the same price.
From the moment I stepped into the lobby, I was welcomed by a refreshing, clean aroma that instantly set the tone. The complimentary hot drinks were a delightful perk, and the modern, stylish decor only added to the overall experience. Whether youâre here for a short stay or a business trip, Tru by Hilton offers a comfortable and inviting environment that truly stands out.