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Ritz Residence @ Imago Mall Loft B

4.5 star property

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Photo gallery for Ritz Residence @ Imago Mall Loft B

Superior Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Panoramic Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Panoramic Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Family Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Panoramic Double Room | Bathroom | Separate bathtub and shower, hydromassage showerhead

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Level 7, The Loft B, Imago Shopping Mall, Lift Entrance at Loft B Lobby, Kota Kinabalu, Sabah, 88000
  • Place, Imago Shopping Mall
    ‪1 min walk‬
  • Place, Gleneagles Hospital
    ‪5 min walk‬
  • Place, Kota Kinabalu Esplanade
    ‪5 min walk‬
  • Airport, Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Interior

Standard Double Room

8.0 out of 10
Very good
(1 review)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Panoramic Double Room

Panoramic Double Room | Front of property

Panoramic Double Room

  • City view
  • 24 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Double Room

Executive Double Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Executive Double Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 24 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Double Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 24 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Double Room

  • City view
  • 29 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Double Room

Luxury Double Room | Front of property

Luxury Double Room

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Family Room

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Twin Room

Twin Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Twin Room

  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Family Room

Family Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Family Room

  • City view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Deluxe Room

A hotel room with a large bed, a chair, a chandelier, and a view of the outside.

Deluxe Room

  • Golf view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Panoramic Room

A hotel room with a bed, a chandelier, a mirror, and a wardrobe.

Panoramic Room

  • Golf view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room

A bedroom with a large window, a bed, a chandelier, and a view of the city at night.

Superior Room

  • Golf view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard King Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Standard King Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for King Room With View & Balcony

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

King Room With View & Balcony

  • Sleeps 2
  • Free Wi-Fi

View all photos for King Room With Balcony

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

King Room With Balcony

  • Sleeps 2
  • Free Wi-Fi

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About this property

Ritz Residence @ Imago Mall Loft B

This smoke-free hotel features 20 restaurants, 2 outdoor pools and a full-service spa. Free WiFi in public areas and free self parking are also provided. Other amenities include 3 bars/lounges, a fitness centre and 20 coffee shops/cafes. Housekeeping is available on request.
Ritz Residence @ Imago Mall Loft B offers 24 air-conditioned accommodations with washers/dryers and free minibar items. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. This Kota Kinabalu hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices).

Bathrooms include a separate bath and shower with a rainfall showerhead and a hydromassage showerhead, slippers, designer toiletries and bidets. Business-friendly amenities include desks, printers and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. Microwaves, an iron/ironing board and change of towels can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a waterslide and a sauna. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and detox wraps. A variety of treatment therapies are provided, including hydrotherapy, reflexology and thalassotherapy. The spa is open daily.
With your stay at Ritz Residence @ Imago Mall Loft B, you're connected to a shopping centre and just a quick walk from Imago Shopping Mall. Enjoy features like free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 20 restaurants, 20 coffee shops/cafes and 3 bars/lounges
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Treat yourself to thalassotherapy, detox wraps or body wraps at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a sauna and a playground
  • Steps from Imago Shopping Mall and 6 minutes on foot from Kota Kinabalu Esplanade
Ritz Residence @ Imago Mall Loft B offers its guests a full-service spa, 2 outdoor swimming pools, a waterslide, and a sauna. There are 20 restaurants and 20 coffee shops/cafes, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces.

There's an onsite 24-hour business centre. A fitness centre, spa services, and a terrace are also featured at the luxury Ritz Residence @ Imago Mall Loft B. Self parking is free. A complete renovation of Ritz Residence @ Imago Mall Loft B was completed in May 2025.

This 4.5-star Kota Kinabalu hotel is smoke free.

KFC – On-site restaurant.
Burger King – On-site restaurant. Open daily.
Pizza Hut – On-site restaurant. Open daily.
Starbucks – This café serves breakfast, brunch, lunch and dinner. Open daily.
Secret Recipe – On-site restaurant. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Limited on-site self parking

Food and drink

  • 20 coffee shops/cafes
  • 20 restaurants
  • 3 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Burger King
  • KFC
  • Pizza Hut
  • Secret Recipe
  • Starbucks

Things to do

  • 2 outdoor pools
  • 24-hour pool access
  • Designer stores
  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Shopping centre
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • In-room washing machine/dryer
  • Laundry facilities
  • Lifeguards on site
  • Microwave on request
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine
  • Virtual front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Thalassotherapy

Accessibility

  • No lift
  • Tile flooring in room

More

  • 3 floors
  • Built in 2025
  • Lifeguards
  • Renovated entire property - May 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bidet
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Microwave on request
  • Mini-fridge
  • Oven
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laundry detergent
  • Printer
  • Safe
  • Soundproofed rooms
  • Washing machine/dryer
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MYR 150
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MYR 150 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. The host will greet guests on arrival. A virtual front desk provides assistance to guests.
Property Registration Number Yes

We should mention

  • Pool access is available 24 hours a day.

Property is also known as

Ritz Imago Mall Loft B
Ritz Residence at Imago Loft B 7th Floor
Ritz Residence @ Imago Mall Loft B Hotel
Ritz Residence @ Imago Mall Loft B Kota Kinabalu
Ritz Residence @ Imago Mall Loft B Hotel Kota Kinabalu

Ritz Residence @ Imago Mall Loft B Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 31 out of 36 reviews
Rating 8 - Good. 3 out of 36 reviews
Rating 6 - Okay. 2 out of 36 reviews
Rating 4 - Poor. 0 out of 36 reviews
Rating 2 - Terrible. 0 out of 36 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Queia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent stay place 💕
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect elegant room

Wonderful stay, quick respond and comfy
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Kok Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Shops nearby
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another fantastic stay at this hotel. So friendly and everything very modern. A great place to stay in KK
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best hotel i stay during i in kk 4 days
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic property, everything in the room was very high quality. Staff super friendly and very helpful.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Kamlesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small cozy room in a great location, Imago Mall.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfull property with attentive staff! Great location next to a large shopping mall. Within walking distance of KK waterfront. Large swimming pool available for guest use.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and attentive!. They even have powerbanks and charging cables in e room. It's also near to the airport so if you do not want to hear aeroplanes then may nt work for you.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to be

We have stayed here a few times now when travelling through KK and it never disappoints. Staff are so friendly and helpful, location can’t be beat right in the middle of all the shops. There was the occasional rumble outside which I’m guessing is planes overhead but the bed is so soft it’s easy to fall asleep.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay here. Staff we so kind, nice water and fresh towels when ever we needed it. The room was amazing. Super high tech and very grand. Beautiful time at the ritz
Stayed 4 nights in Jul 2024
Verified

8/10 Good

Gemma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly welcome to stay, property was clean and tidy. Single glazed windows so bring earplugs as under the flight path to Kota Kinabalu airport but easy access to shops and the city centre.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

jueren

Liked: Cleanliness, staff & service, property conditions & facilities
located on top of a large shopping mall
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Beppi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good pr-ship by the front employees from pre-arrival to arrival and departure. It will be my first joice for my next visit to K.K.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Mohd. Shoffian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room so clean & nice but a little bit small. Safety so good. Easy to do my shopping. Recommend to stay for shopping trip.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Rohana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional Service

We would like to express our appreciation to the Ritz Residence Team for their amazing service even before arriving at Kota Kinabalu. Their exceptional service deserves a 10-star rating.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Kamlesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is new. The amenities are better than a 5-star hotel. They provide Netflix and Amazon Prime at no extra cost. The size of the apartment is a bit small but very well equipped, with a bathtub. They also provide soft drinks at no extra cost.
Stayed 1 night in Oct 2023
Verified

8/10 Good

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great and the lady who met us was so lovely. However, the checking in process was unclear and the buzzer on the main door was unclear as to which was the Ritz Residence button. I would suggest that the buzzer is clearly labelled for the residence. That aside, loved it. Thanks!
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Joe

Liked: Cleanliness, property conditions & facilities
It was not easy to access the property. I did not have an accurate phone number nor the security guard that was at the door did not understand a room was a hotel.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort and convenience

This was our 2nd stay and it didn’t disappoint. Both times we have stayed 1 night as a stop over between flights. The service is excellent, friendly, helpful and welcoming. You get the feeling nothing would be too much trouble. We were also given a surprise upgrade this trip, which was very welcome for our family of 3. The room so cosy and lux. The bed is super soft and comfortable which is just what you need after a long day of travelling, and the bathroom is generous and modern with a large shower and separate bath. Location is excellent right above lots of places to eat and all the shops. If you value comfort and convenience then this is the perfect place to stay!
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A touch of Luxury

This place is fabulous! The room was not big but well decorated, and very inviting and cosy. Luxurious touches like the chandelier, sparkly handles and lights, and the quality coffee making area, made us feel like we were in a posh hotel. The room offered every amenity we needed plus more. After a long day travelling the big bed was so soft and comfortable the street noise we could hear was easily forgiven. The bathroom, so large, modern and fabulous, I can’t fault it! Location is excellent with shops and places to eat right downstairs. Service was amazing, super helpful, communicative and very kind and friendly. We will definitely stay here again next time we are in KK.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable room and location is the best

Place is in the Imago shopping mall. Many restaurants and shopping near by. Sutera golf club across the street. Room is very clean and has all fancy things like Dyson hair dryer and electric curtains. Free soft drinks. There are some umbrellas, luggage scale etc to use. Before arriving call the number. I communicated via Whatsapp and got quickly answer if any questions. Really good service. They have luggage room as well. Room is not really big size but perfect for couple. Toilet bowl is kind of Asian size and not American standard.
Stayed 3 nights in Dec 2024
Verified

6/10 Okay

Belinda

Liked: Cleanliness, amenities, property conditions & facilities
Has the look and feel of luxury with great shopping and location however it is right in the incoming flight path and the windows and sliding verandah door in my room were not sound proofed at all and was offered ear plugs as a solution which I feel is unacceptable. I would not have booked If I was aware of the excessive constant noise from the planes.
Stayed 3 nights in Jul 2024
Verified

8/10 Good

chanelle

Liked: Cleanliness, staff & service, amenities
Luxurious room. The only issue is that I use the stairs and discovered that all of the fire doors were open on every single floor. This means that no one would be able to escape that very large building. I reported it to the owner of my room and she said she would report it to management. The next day I went down the stairs again and all the doors were still open. Not only where the doors open there was debris on the stairs, which in an emergency people would fall down the stairs since the stairs would not be lit. Plus, the stairs would be full of smoke due to the fire door was being left open. Other than that, the property was great and the owner was very responsive and helpful.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfekte Unterkunft!!!

Eine wunderschöne Unterkunft. Die Zimmer sind ganz toll eingerichtet und mit ganz vielen Details ausgestattet (Ladekabel, Powerbank, Kofferwaage). Alles sehr modern, liebevoll und sauber. Die Lage ist top, direkt im Einkaufszentrum. Foodmarket und Bars an der Waterfront fußläufig zu erreichen. CheckIn total schnell und unkompliziert.
Stayed 3 nights in Mar 2025