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Resorts World Awana

4.5 star property

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Interior
Mansion | Desk, bed sheets
View from property
Lobby lounge
Café

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Km13, Genting Highlands, Genting Highlands, Pahang, 69000
  • Place, Genting Highlands Premium Outlets
    ‪10 min walk‬
  • Place, First World Plaza
    ‪11 min drive‬
  • Place, Genting SkyWorlds Theme Park
    ‪11 min drive‬
  • Airport, Subang (SZB-Sultan Abdul Aziz Shah)
    ‪63 min drive‬

Room options

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includes taxes & fees
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About this property

Resorts World Awana

2 restaurants, a golf course and an outdoor pool are available at this hotel. Free WiFi in public areas, a free area shuttle and a free theme park shuttle are also provided. Additionally, a fitness centre, a poolside bar and 3 coffee shops/cafes are on-site.
Resorts World Awana offers 410 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. Premium satellite televisions are provided.

Bathrooms include complimentary toiletries, hairdryers and toothbrushes and toothpaste. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts. In addition to an outdoor pool, other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the overall property condition at Resorts World Awana. During your stay, you'll be within walking distance of Genting Highlands Premium Outlets. Free WiFi in public areas, a free area shuttle and 2 restaurants are available.
  • Free Wi-Fi in some public areas
  • For dining with a poolside location, stop by Flavours Cafe, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a children's club, dry cleaning/laundry and a porter
  • On-site recreation includes a golf course, 3 outdoor tennis courts and a gym
  • 7 minutes by car from Genting Skyway and 8 minutes from Happy Bee Farm & Insect World
  • Free local-area, theme park and casino shuttle service
Resorts World Awana offers its guests a golf course, outdoor tennis courts, and an outdoor pool. There are 2 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at the pool bar. A computer station is on site and WiFi is free in public spaces.

A business centre and limo/town car service are available. A fitness centre, a children's club, and barbecue grills are also featured at the luxury Resorts World Awana. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Genting Highlands hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Resorts World Awana has 2 restaurants serving lunch and dinner.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Free casino shuttle
  • Free theme park shuttle
  • Limo/town car service
  • Secured, covered parking on site (MYR 18 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MYR 36 for adults and MYR 18 for children
  • 2 restaurants
  • 3 coffee shops/cafes
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Flavours Cafe

Things to do

  • 18-hole golf course
  • 24-hour pool access
  • 3 outdoor tennis courts
  • Archery
  • Children's club
  • Golf
  • Golf driving range
  • Gym
  • Outdoor pool
  • Playground
  • Shopping

Family friendly

  • Children's club
  • Free area shuttle
  • Free theme park shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Barbecue grill
  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 28 days prior to check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The Genting Highlands Theme Park will be closed for renovation until further notice.

Renovations and closures

The following facilities or services will be unavailable from September 23 2023 to September 19 2025 (dates subject to change):
  • Swimming pool

Access methods

Host will greet you

Pets

  • Pets and service animals are not allowed at Resorts World Awana

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 100 per stay
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 36.00 for adults and from MYR 18.00 for children
  • Covered self-parking fee: MYR 18.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not have a front desk. This property doesn't offer after-hours check-in. The host will greet guests on arrival. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access is available 24 hours a day.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Awana Genting Highlands
Resorts World Genting Awana Hotel Genting Highlands
Awana Hotel Genting Highlands
Hotel Awana
Awana Genting Highlands Hotel Genting Highlands
Awana Resort Genting Highlands
Awana Genting Highlands Hotel
Resorts World Genting Awana Hotel
Resorts World Genting Awana Genting Highlands
Resorts World Genting Awana
Resorts World Awana Resort Genting Highlands
Resorts World Awana Resort
Resorts World Awana Genting Highlands
Awana Hotel
Resorts World Awana Hotel
Resorts World Awana Genting Highlands
Resorts World Awana Hotel Genting Highlands

Resorts World Awana Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 157 out of 859 reviews
Rating 8 - Good. 345 out of 859 reviews
Rating 6 - Okay. 229 out of 859 reviews
Rating 4 - Poor. 74 out of 859 reviews
Rating 2 - Terrible. 54 out of 859 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Nio

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Harpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Sep 2022
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

Good place for a few nights

Comfortable beds and good shower, but overall the public areas and hallways looked dated. Also there was a rediculously loud pool party till midnight.
Stayed 1 night in Jan 2023
Verified

6/10 Okay

Devaprasad

Disliked: Staff & service, amenities
Weather was a pleasant surprise.
Verified

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, amenities
The property has been upgraded and the food and service is excellent. Keep it up!!
Verified

10/10 Excellent

MING YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy for stay for night

Good and clean room for stay for one night, shutter provide from hotel to cable car terminal and outlet mall is good and efficient, but if can increase frequency of shuttle and required to ensure for hotel customer take a ride is better.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Lili

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and warm service

There was nice and warm welcome from awana staff. Very good service. Me and my child feel comfortable and safe. Many event in this hotel from morning until night for any ages. The big size bed enough for us. This hotel is near outlet and food place.
Stayed 1 night in Jun 2023
Verified

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room is clean and spacious but pillow is too slow; personal view. Enjoyed the cool air, may consider Awana again when next visit Genting.
Verified

10/10 Excellent

Ellina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel but have refurbish the amenities and furnitures since then so it is now really aesthetically pleasing. I love that they have the shuttle services to GPO/cable cars. Soo much love for this.
Stayed 1 night in Aug 2022
Verified

8/10 Good

Abhijeet

Liked: Cleanliness
Staff & Service should be better
Verified

8/10 Good

KIM FONG

Liked: Cleanliness, staff & service
We had a good stay at Awana. The environment is cleaned. We booked 2 rooms for 3Nights. However, one of our balcony's door's is not able to lock securely. The free shuttle bus frequency of 1 hour interval is too long.
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With rm700 spent on food, can sing K at their halal steamboat restaurant (need to book). No free parking, carpark is capped at rm12/parking. Location is near premium outlet (worth going) and strawberry leisure farm. If you are driving, ensure ur break pad is doing fine and you have enough petrol for the trip.
Stayed 3 nights in Jun 2022
Verified

6/10 Okay

Michelle

Liked: Staff & service
Disliked: Property conditions & facilities
Expensive. But the room quality is not there
Stayed 1 night in Jun 2023
Verified

8/10 Good

Then Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like:Car park need to pay
Stayed 2 nights in Aug 2022
Verified

8/10 Good

Fumito

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious & clean room. Transport to Outlet is available. But frequency & capacity of transport bus was limited. Ordered Aglio Olio pasta at the restaurant located in opposition of reception. It was too spicy. Nevertheless, overall evaluation was good. V
Verified

8/10 Good

mandee

Liked: Cleanliness, staff & service, property conditions & facilities
Room size is good with 2 queens bed nice for 4pax reasonable price. Room is bright and clean. I like the new look of Awana, gym is equipped with technogym and have a yoga room with mirror. Restaurant ambient is nice, facing pool wt live band. Food is good. Weekend roast not bad. Happy hour is a good deal! Used to get check out gift (flower/plant) is lovely! But not this trip. cons: mosquitoes at lobby waiting area. construction noise
Verified

10/10 Excellent

KISHORE

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel awana to highlands bus is small and cant accommodate if many people around. Its a drawback. Less frequent service and lesser capacity vehicle
Stayed 1 night in Aug 2022
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not clean and noisy

My room was dirty. There were several hairs on the bed and in the bathroom. There were some construction sites, so it was noisy and not comfortable.
Stayed 2 nights in Sep 2022
Verified

8/10 Good

kai see

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good with the low season price at RM205. The hotel room was newly renovated with greenery view but the public toilet at the lobby was very old and no water supply. Very poor maintenance car park, no lift access to the hotel lobby, feeling unsafe. Bad facilities if you pay at normal room price where might charge at least RM300 - 400/night. Two dining restaurants at the hotel but a slightly expensive with the portion (Awana garden hotpot restaurant) but the view and environment were good.
Stayed 1 night in Nov 2022
Verified

6/10 Okay

Jenny

Liked: Room comfort
Disliked: Property conditions & facilities

Poor Maintenance

The hotel is spacious. Can feel the fresh air. I think due to pandemic period, there’s plenty of upgrade and improvement needed for the hotel. In the room, the soap dispensers were rusty. The kettle was also rusty and I have it changed. The wardrobe is giving way. I stayed on the 22nd floor with a balcony. The room has many many small insects and flying ants.
Stayed 1 night in Dec 2022
Verified

6/10 Okay

Yen Ting

Liked: Staff & service
Disliked: Cleanliness
The housekeeping of the room not properly done, lots of ants on the table and when asked for makeup room they only made the bed but not clean up the room. The variety of the breakfast limited, which is not worth the money
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the money

For the price paid I expected more. I had an executive room but it wasn't that glamorous and to get hot water in the shower you had to turn the knob in the cold direction which was confusing.
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Yit Meng

Liked: Cleanliness, staff & service, property conditions & facilities
There is no proper signage pointing to the entrance. I missed the turn in two times. The signboard is not clear and many guests missed the road as there are two entrances side by side and one leads to no mans land. The multi level carpark autopay machines are not in working order.
Stayed 1 night in Aug 2022
Verified

2/10 Terrible

Eileen

Disliked: Staff & service, property conditions & facilities, room comfort

Poor experience at Awana

Room wasn’t ready till after 5.30pm n had issues with no heated shower. Was promised 25th floor by Assistant front desk Manager Ms Kay but was given 19th floor instead. There’s only 1 free mini shuttle bus to outlet mall which runs every hour but all guests needed transfer which made the wait unbearable. Hotel does not provide bag storage service after checking out of hotel which is frustrating when u needed to get something at the mall quickly before leaving the hotel totally which is really unacceptable.
Stayed 3 nights in Nov 2022
Verified

2/10 Terrible

Peter

Liked: Property conditions & facilities
Disliked: Staff & service
Whilst I do like Resorts World Awana, my enjoyable experience quickly became extremely painful due to the Car Park situation. Upon returning to the Car Park at around 3am, I had no option but to use touch-n-go to access the carpark (no alternative option as I'm not a "gold" RW member). The next day, I realized that my TnG balance was RM 6 short of the required balance. Seeking a solution, the staff was extremely unhelpful. The solution was to do a 90min round-trip to the Premium Outlets (via bus shuttle at 1hr intervals) to top-up the card at 7-11 and retrieve the car, as no other option was seemingly available. Since we wanted to use the car immediately, we ended up walking to 7-11, which is a painful uphill journey. Overall, this put a huge dampener on the experience, and is frankly terrible customer support and a lousy customer experience. If your hotel car-park ONLY takes TnG, at least have some reasonable option for top-up, or an alternative way to help customers retrieve their car in emergencies (e.g., cash). This whole thing was really dumb and unacceptable
Stayed 1 night in Apr 2023