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Resorts World Genting Highlands Hotel

3.5 star property

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Photo gallery for Resorts World Genting Highlands Hotel

Shopping centre
Deluxe Room | City view
Exterior
Shower, free toiletries, hair dryer, slippers
Buffet

Reviews

7.6 out of 10
Good

Popular amenities

  • Restaurant
  • Parking available
  • Business services
  • Bar
  • Laundry room
  • Housekeeping

Explore the area

View in a map
Genting Highlands,Genting Highlands, Genting Highlands, Pahang, 69000
  • Place, Genting Casino
    ‪1 min walk‬
  • Place, First World Plaza
    ‪3 min walk‬
  • Place, Genting SkyWorlds Theme Park
    ‪9 min walk‬
  • Airport, Subang (SZB-Sultan Abdul Aziz Shah)
    ‪71 min drive‬

Room options

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About this property

Resorts World Genting Highlands Hotel

A casino, a restaurant and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include self parking, a business centre and concierge services.
Resorts World Genting Highlands Hotel offers 835 accommodations with a safe and complimentary bottles of water. Satellite televisions are provided.

Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. This Genting Highlands hotel provides wireless Internet access for a surcharge. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
With your stay at Resorts World Genting Highlands Hotel, you're connected to a shopping centre and just a quick walk from Genting Casino. Free WiFi in public areas, a restaurant and a casino are available.
  • Free Wi-Fi in some public areas
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • WiFi for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Genting Casino and 11 minutes on foot from Genting SkyWorlds Theme Park
There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site.

WiFi is free in public spaces. A casino, tour/ticket assistance, and a garden are also featured at Resorts World Genting Highlands Hotel. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Genting Highlands hotel.

Resorts World Genting Highlands Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (surcharge)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Bowling alley
  • Casino

Family friendly

  • Bowling alley
  • In-room cot
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Tea bags/instant coffee

More

  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The Genting Highlands Theme Park will be closed for renovation until further notice.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Resorts World Genting Highlands Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 85 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 85 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Resort Hotel Genting Highlands
Resort Hotel Genting Highlands
Resorts World Genting Resort Hotel Genting Highlands
Resorts World Genting Resort Hotel
Resorts World Genting Genting Highlands
Resorts World Genting
Resorts World Genting Resort
Resorts World Genting Resort Hotel
Resorts World Genting - Resort Hotel Hotel
Resorts World Genting - Resort Hotel Genting Highlands
Resorts World Genting - Resort Hotel Hotel Genting Highlands

Resorts World Genting Highlands Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 55 out of 245 reviews
Rating 8 - Good. 110 out of 245 reviews
Rating 6 - Okay. 49 out of 245 reviews
Rating 4 - Poor. 25 out of 245 reviews
Rating 2 - Terrible. 6 out of 245 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay with a view with the family.

Stay was nice. Room was good size. No room service however and parking is not complimentary. Although room rates went sly high during the dec holidays weekend
Stayed 3 nights in Dec 2022
Verified

6/10 Okay

Verified traveller

A basic hotel with high price. No wifi in the room. Only available at the hotel lobby.
Stayed 1 night in Dec 2022
Verified

8/10 Good

Gek Choo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room
Verified

10/10 Excellent

MUI EE

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Aug 2024
Verified

8/10 Good

WEI RE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was great. Too noisy no sounds proofing
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Highland Surprise.

We were overwhelmed by the lenghths to which the staff accommodated our needs to be in different parts of the overall resort at different times. Because most of the major hotels and attractions are interconnected with undercover links and escalators, walking from one to another was relatively easy on such a steep location.
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

theresia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

with family

better than first world actually, but the service from the hotel is just not friendly. even no wifi here. it sucks nowadays don't have wifi at hotel.
Stayed 5 nights in Dec 2022
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort

no wifi in room.

Such grand hotel there is no wifi in the room. No provide toothbrush & toothpaste. End up we have to buy our own.
Stayed 2 nights in Oct 2022
Verified

2/10 Terrible

Xun Jie

Disliked: Staff & service, property conditions & facilities
Poor customer service with sometimes rude behaving receptionist. Room is not clean.
Stayed 3 nights in Feb 2023
Verified

6/10 Okay

Hee Kyung

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

여러모로 불편했던 호텔

우선 룸에서는 와이파이가 없어서 와이파이를 사용하려면 호텔 로비로 내려가야하는 점이 가장 불편합니다. 우리가 묵었던 룸의 창문이 꼭 닫히질 않아 차고 축축한 공기가 계속 유입되어 지내기가 불편했습니다. 이불에서 퀴퀴한 냄새가 나서 불쾌했습니다. 체크인 과정이 너무 복잡합니다. 완전한 모바일 시스템도 아니고 프런트 직원의 도움을 받아야하는 것도 아니라서 프런트에서 회원등록하고 다시 키오스크로 가서 다시 체크인해야하고, 너무 복잡하고 번잡했습니다. 또한 Food Factory의 아침식사 뷔페는 절대적으로 추천하지 않습니다. 먹을 것도 없고 어수선하고 비위생적이고.
Stayed 1 night in Feb 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad check-in experience

The hotel receptionist couldn’t find our details through the booking ID and I booked 3 rooms with King Size beds but was given 2 rooms with separate Super Single beds and 1 room with King Size beds. Hotels.com has to work more closely with the hotel with customers request. Staff was patient and tried different ways to find our booking by using our names. And since I booked 3 rooms, he managed to find our rooms/booking under 3 different names. Other than that, everything else about the hotel was great. Location was great too as it’s near shopping district. A convenience store and starbucks at hotel lobby was great too.
Stayed 2 nights in Mar 2020
Verified

6/10 Okay

Mohammed

Not
Stayed 1 night in Jan 2020
Verified

4/10 Poor

TWTYK

Liked: Amenities
Waited for about 20 mins to check in as there was only one serving staff. No WiFi in the room,
Stayed 1 night in Dec 2019
Verified

4/10 Poor

Jen

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very basic room, tv limited Channels (no suitable kids channel), no wifi provided. Situated next to stars avenue so music was blasting non stop in the afternoon and in the evening till 11pm. I can’t believe we paid $600plus RM for this. Carpark was $21rm and not included as well. Got our room at 2pm and later they call us to inform early check in applied and I need to pay. It was $5rm and the staff paid it in the end since it was his mistake but I felt it was overall poor hotel management and actually management should have waived instead of making staff pay. The only plus point is that it is linked to carpark and shopping mall. Will avoid staying again
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Absence of signage and info counter

When we got out of Awana cable car station, there was no signage at all to give directions to the Hotel, nor information counter to provide assistance. The visitors had to manage by themselves alone.Very frustrated...
Stayed 1 night in Nov 2019
Verified

6/10 Okay

Isra

Liked: Staff & service
Good location, a little old - need renovate + NEED WIFI in room
Stayed 3 nights in Oct 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The fan in the room needs servicing, extremely noisy.. noise control is bad. I do t know where is the blasting music coming from
Stayed 3 nights in Oct 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A disappointing stay as the property is old and time for the room to do a makeover. Need to walk quite a distance to the new cable car station from the hotel. Been donkey years since my last visit and Genting Highland now with many building taking over the once nice and beautiful place and green scenery there.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good and rejuvating stay

One of the better hotels compared to first world hotel. Comes with a rain shower and doesnt have a bath tub but it's okay for me. Quiet environment and the hotel is kind enough to let us check in earlier for a small fee. Booking through hotels.com make it even better as there is assurance that we got the cheapest deal =)
Stayed 3 nights in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in is smooth. Room are clean & well equipped. Only flaw is that we need to pay RM15 for checking in at around 12.30pm ( official check in is 3pm). Most hotel in Malaysia don’t charge fair early check in if room available.
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Chan

Liked: Cleanliness
Clean and neat. Cons: no plain water and no wifi. Staff Natalie not very friendly
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Mamdouh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our stay

Not clean Bed is not comfortable and small The hotel is 3 stars for sure
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒
Stayed 2 nights in Sep 2019
Verified

8/10 Good

EE PING

Liked: Cleanliness, property conditions & facilities
Simple comfort with no extras at a fairly expansive price charged by Genting Resort World. Location is convenient as it is located within the Genting Resort World complex.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Looks like was renovated, service just a call away, official check-in Was 3pm, Just pay RM5 and you can have the room right away. Breakfast at Cafe Terrace at Grand Genting with 40% discount is better value then eating at Malaysia street
Stayed 2 nights in Oct 2019