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Aparthotel

THE FACE Suites Hotel

5.0 star property
VIP Access

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Photo gallery for THE FACE Suites Hotel

Exterior
2 outdoor pools
Interior
Airport shuttle
Gym

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
1020, Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Place, Kuala Lumpur Forest Eco Park
    ‪3 min walk‬
  • Place, Kuala Lumpur Tower
    ‪10 min walk‬
  • Place, Petronas Twin Towers
    ‪10 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪55 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for One Bedroom Superior

In-room safe, desk, laptop workspace, blackout curtains

One Bedroom Superior

  • Sleeps 2

View all photos for One Bedroom Deluxe

In-room safe, desk, laptop workspace, blackout curtains

One Bedroom Deluxe

  • Sleeps 2

View all photos for Two Bedroom Superior

In-room safe, desk, laptop workspace, blackout curtains

Two Bedroom Superior

  • Sleeps 4

View all photos for Two Bedroom Deluxe

In-room safe, desk, laptop workspace, blackout curtains

Two Bedroom Deluxe

  • Sleeps 4

View all photos for Deluxe Room, 1 Bedroom

Full-sized fridge, microwave, dishwasher, electric kettle

Deluxe Room, 1 Bedroom

  • 82 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Bedroom

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 Bedroom

  • 79 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 Bedroom

Premier Room, 1 Bedroom | In-room safe, desk, laptop workspace, blackout curtains

Premier Room, 1 Bedroom

  • 96 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 2 Bedrooms

  • 95 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 2 Bedrooms

  • 98 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Premier Room, 2 Bedrooms

Premier Room, 2 Bedrooms | In-room safe, desk, laptop workspace, blackout curtains

Premier Room, 2 Bedrooms

  • 123 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for One Bedroom Grand Premier

One Bedroom Grand Premier | In-room safe, desk, laptop workspace, blackout curtains

One Bedroom Grand Premier

  • 101 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Premier

In-room safe, desk, laptop workspace, blackout curtains

Two Bedroom Premier

  • Sleeps 4

View all photos for One Bedroom Premier

In-room safe, desk, laptop workspace, blackout curtains

One Bedroom Premier

  • Sleeps 2

View all photos for One Bedroom Grand Premier

In-room safe, desk, laptop workspace, blackout curtains

One Bedroom Grand Premier

  • Sleeps 3

View all photos for Superior Twin Room, 1 Bedroom

In-room safe, desk, laptop workspace, blackout curtains

Superior Twin Room, 1 Bedroom

  • 79 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room, 1 Bedroom

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room, 1 Bedroom

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout curtains

Superior Twin Room, 2 Bedrooms

  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Deluxe Twin Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room, 2 Bedrooms

  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for One Bedroom Superior Twin

In-room safe, desk, laptop workspace, blackout curtains

One Bedroom Superior Twin

  • Sleeps 2

View all photos for One Bedroom Deluxe Twin

In-room safe, desk, laptop workspace, blackout curtains

One Bedroom Deluxe Twin

  • Sleeps 2

View all photos for Two Bedroom Superior Twin

In-room safe, desk, laptop workspace, blackout curtains

Two Bedroom Superior Twin

  • Sleeps 4

View all photos for Two Bedroom Deluxe Twin

In-room safe, desk, laptop workspace, blackout curtains

Two Bedroom Deluxe Twin

  • Sleeps 4

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About this property

THE FACE Suites Hotel

Luxury aparthotel with 2 restaurants and 2 outdoor pools
This aparthotel features 2 restaurants, 2 outdoor pools and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace and a coffee shop/cafe are on-site. Each apartment provides an LED TV with satellite channels, plus a kitchenette with a fridge, a microwave and a dishwasher. Conveniences include a washer/dryer and an electric kettle, and guests will appreciate thoughtful touches, such as bathrobes and slippers.
THE FACE Suites Hotel offers 200 air-conditioned accommodations with washers/dryers and a safe. 42-inch LED televisions come with satellite channels. Accommodation at this 5-star aparthotel has kitchenettes with full-sized fridge/freezers, microwaves, kitchenware and utensils and dishwashers. Bathrooms include a shower, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.
Our customers tell us that they can't get enough of the pool at THE FACE Suites Hotel. During your stay, you're just a quick walk from Kuala Lumpur Forest Eco Park. Features include free WiFi in public areas, plus 2 outdoor pools and 2 restaurants. This luxury aparthotel has 200 apartments over 51 floors. Free WiFi and a kitchenette are available in each apartment.
  • Each apartment offers a kitchenette, a washer/dryer and a living room
  • Free WiFi
  • Enjoy a bite to eat at Cafe iL Viso, a café that serves international cuisine
  • Valet parking and self-parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the pool and the helpful staff
  • 13 minutes by foot from Petronas Twin Towers and a 2-minute drive from KLCC Park
As a guest of THE FACE Suites Hotel, you'll find 2 outdoor swimming pools, a fitness centre, and a children's pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

The luxury THE FACE Suites Hotel also features a rooftop terrace, concierge services, and laundry facilities. For a fee, parking is available.

Cafe iL Viso – This café specialises in international cuisine and only serves light fare.
Deep Blue – This rooftop bar specialises in international cuisine and serves lunch and dinner. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Pool/Spa

  • 2 outdoor pools

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MYR 40 per day)
  • Valet parking on site (MYR 40 per stay)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Family friendly

  • Children's pool

Restaurants on site

  • Cafe iL Viso
  • Deep Blue

Kitchenette

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave

Dining

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Limited room service

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: MYR 110 per night

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room

Entertainment

  • 42-inch LED TV with cable/satellite channels

Outdoor areas

  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk

Location highlights

  • In a shopping district
  • In the city centre

Things to do

  • Children's pool
  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards

General

  • 200 units
  • 51 floors
  • Soundproofing

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you to complete the following before checking out:
Turn off the lights, lock the doors and return the keys

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 19 August to 22 August:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at THE FACE Suites Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 110.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 500 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: MYR 40 per day
  • Valet parking fee: MYR 40 per stay
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 110.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a security system and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 1:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
All guests must show a valid passport. This is the only form of identification that is accepted at this property.
The credit card used for booking the reservation must be presented at check-in. If the cardholder cannot be present, guests must contact the property prior to arrival to make special arrangements.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Face Suites Kuala Lumpur
Face Suites Kuala Lumpur Aparthotel
The Face Suites Kuala Lumpur
Face Suites Aparthotel
Face Suites
The Face Suites Kuala Lumpur
THE FACE Suites Hotel Aparthotel
THE FACE Suites Hotel Kuala Lumpur
THE FACE Suites Hotel Aparthotel Kuala Lumpur

THE FACE Suites Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 987 out of 1738 reviews
Rating 8 - Good. 507 out of 1738 reviews
Rating 6 - Okay. 131 out of 1738 reviews
Rating 4 - Poor. 68 out of 1738 reviews
Rating 2 - Terrible. 45 out of 1738 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

hangjuan

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel has a great location, plenty of water, and is spacious, but it has too many shortcomings. I stayed in Building C, and I couldn't get to the pool with the Petronas Twin Towers as shown in their promotional photos. The promotional photos seem to show it in the building next door, so I couldn't get there! The pool upstairs only had a small view of the Petronas Twin Towers from one angle. The pool was very small, the security guard was very rude, the rooms smelled bad, and there was inexplicable singing, especially after 5 a.m. The elevator was really slow, and we even sank down once when we were in the elevator. It was so shaky and wobbly, it was a real safety hazard! Lightning protection! !!!
Stayed 4 nights in Oct 2025

8/10 Good

Truong Vanhoang

Liked: Amenities
Clean and nice
Stayed 3 nights in Oct 2025

8/10 Good

Abdurrahman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and spacious. Breakfast was great. The location was central and the towers were in walking distance. Unfortunately the infinity pool was crowded and very cold which was not great given that the weather was chilly.
Stayed 3 nights in Sep 2025

4/10 Poor

Brooke Meredith, Robina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had something stolen from our room which put a damper on everything. The lack of accountability, care or follow up was non existant. It was something of my daughters (16) and she remained heartbroken for the rest of the trip. The property itself is good but be very careful of your belongings if you choose to stay.
Stayed 13 nights in Sep 2025

10/10 Excellent

Shah

Stayed 5 nights in Sep 2025

10/10 Excellent

ivan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Todo está muy bien exelente hotel para quedarse varios días, fue un apartamento grande con lavadora y cocina muy completo y cómodo lo recomiendo 💯
Stayed 5 nights in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, room comfort

Great Stay!

It was a good visit and the pool was amazing!
Stayed 1 night in Sep 2025

10/10 Excellent

Prabhakaran

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, enjoyed our stay would highly recommend.
Stayed 5 nights in Aug 2025

10/10 Excellent

Oleg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The suite was a suprise: 3 large rooms with large bathroom, ACs in each room, washer machine and fridge included.
Stayed 4 nights in Sep 2025

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, amenities
Avoid staying here. The lifts are utterly inadequate. You will wait over an hour on the upper floors to get down stairs, or like we had to, take the stairs in 30 degree heat. Management utterly uninterested. Flat was adequate, but the facilities are barely so. Despite being accommodation for 4 you get 2 or 3 of everything. Starting to get shabby and not entirely clean. Bar is not good and the food very poor. Pool was closed for most of our stay, but the seats were broken and it had a very unloved air about it. Check-in staff were rude and unhelpful. Check out was polite but disinterested in complaints. I was encouraged to give a bad review rather than being offered any solutions. Don’t stay here. There are many much better options.
Stayed 7 nights in Sep 2025

6/10 Okay

Ronke

Travelled with family
This unfortunately isn’t a 5 star property. The lobby looks lovely but upon arrival (around 5pm) the 2 members of staff I dealt with were quite rude and kurt so it didn’t leave a great first impression. The room itself was somewhat clean but the sink in our bathroom didn’t drain properly. We stayed in a 2 bed apartment and there was only 1 mirror in the whole apartment (just the bathroom) ! The AC and general appliances in the room were quite old, the TV for example was so dated it didn’t even have chromecast! The apartment also seemed to lack adequate lighting as the whole space felt a bit dark. The hallways were also always very stuffy (due to no AC) and due to the lack of lifts it usually took a while for a lift to arrive (we were on the 40th floor). Overall, I don’t think I would return as there are plenty of better quality 5 star hotels in KL!
Stayed 4 nights in Aug 2025

8/10 Good

Brentha

Travelled with family
Liked: Cleanliness, room comfort

Great Stay with Top Amenities, Close to Attraction

We had a wonderful stay with excellent amenities, including a skydeck bar, swimming pool, gym, and restaurant on the 51st floor. The rooms were spacious, clean, and well-maintained, with kitchen facilities, a fridge, and a washing machine. Major attractions like the Twin Towers and KLCC are within walking distance. The only drawback was the long wait time for the elevator due to the high number of tourists and inter-floor traffic. Overall, it was great value for money, and our family of four, including a child, thoroughly enjoyed the stay.
Stayed 3 nights in Aug 2025

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really practical and spacious stay with a killer rooftop pool. Getting a bit too busy compared to the last trip - means the great pool is less cool, and the lifts are a huge pain especially at checkout. Stayed in a higher class room than last time, but it actually felt less space and the view was substantially worse. A bit disappointing but still a really great place for families in terms of price, location and space.
Stayed 9 nights in Jul 2025

6/10 Okay

Vincent

Travelled with family
Liked: Amenities
Location is good
Stayed 5 nights in Jul 2025

2/10 Terrible

Jil

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Right after checking in, I found bugs in the room. It was disgusting. I immediately informed the staff, but they didn’t offer any help, no apology, and acted completely uninterested. That alone should’ve been enough to leave. On top of that, the hotel is confusing — they don’t explain anything, not even how to get to your room. Not all elevators go to every floor, and no one bothered to mention that, so I wasted time trying to figure it out on my own. The service overall was rude and careless, and the cleanliness was clearly not a priority. I’m really disappointed and can’t recommend this hotel to anyone. Definitely not worth the money.
Stayed 2 nights in Jul 2025

10/10 Excellent

Azlina

Travelled with family
Liked: Cleanliness, room comfort

Excellent stay

The place was brilliant. It was spacious. We got a view of kl tower and merdeka 118. Overall can't fault our stay. Infinity pool was the best. You can see klcc, kl tower and merdeka 118.
Stayed 3 nights in Jun 2025

10/10 Excellent

Kathy

Liked: Cleanliness, room comfort
Great stay Joy the server upstairs was amazing with many great recommendations. Highly recommend
Stayed 2 nights in Jul 2025

4/10 Poor

Yixiang

Travelled with family
Disliked: Amenities
This was one of the worst stays in my past Expedia experience. The room was spacious, but not clean when we arrived. The location and view from the top floor were great. Yet the elevators were extremely slow, adding 5 minutes both ways. Our room was opened unannounced by a worker while we were trying to relax in the room, and he immediately left without any explanation, making us feel unsafe in the hotel. The building was shared with multiple hotel providers, and the lobby was quite busy and unorganised. Please stay away from this property if you are expecting any starred hotel standards.
Stayed 3 nights in Jul 2025

10/10 Excellent

Istar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My stay at The Face Suites in KL was fantastic and truly exceeded expectations. This hotel-apartment hybrid offers the perfect blend of space, comfort, and an unbeatable city view. The standout feature for me was definitely the rooftop infinity pool – it offers a breathtaking view of the Petronas Twin Towers and the KL Tower. Whether during the day or lit up at night, it’s absolutely stunning and one of the most iconic views you can experience in KL.
Stayed 5 nights in Jun 2025

10/10 Excellent

Wasif, Sammamish

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious two bedroom suite. Unit has washer dryer which helped us a lot.
Stayed 7 nights in Jul 2025

2/10 Terrible

Danni-Sophia Himeko

Travelled with family
Really surprised no towels, bathrobes set in the room. Phone could not connect to front desk, housekeeping. I had to go down to ask for towels. Finally I was able to find extension for room service hoping to speak to someone but the staff didn’t speak English well. Even a 3 star and 4 star hotel had better service.
Stayed 1 night in Jul 2025

10/10 Excellent

Yetunde

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property, ample space for 4. Only issue was the time it took to get a lift. Other than that had a very pleasant sta
Stayed 4 nights in Jun 2025

8/10 Good

Lim Ting

Liked: Cleanliness, property conditions & facilities
Lifts are ridiculously slow & its a hassle to redeem free parking as you need to validate your TNG card each time you exit the premises
Stayed 2 nights in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 13 nights in May 2025

6/10 Okay

Tan

Travelled with family
Liked: Cleanliness, room comfort
Comfort and cleanliness is good. However… 1. The need to request for toilet paper and mineral water 2. Bad experience at the restaurant! (I) The restaurant staff was not aware of there was 20% off for guest who wants patronise the restaurant for breakfast! (II) We went at a later timing, however, we have a 45 mins to consume our food that was the reason we proceeded. (III)The person on duty at the steaming food area was on the handphone, we had to alert his colleague to let him know there were customers! (IV) The food steaming basket was empty , the person on duty just answered ‘no more’ (V) we had paid RM200 to get the kind of answer? Is this a ‘5 stars’ hotel way of taking care of her guests? Compliment to: 1. The responsiveness of the back reservation staff 2. The front desk for smooth checki in and check out. Hope that FACE Hotel look into what we have just feedback!
Stayed 6 nights in May 2025