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SOTETSU GRAND FRESA KUMAMOTO

3.5 star property

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Photo gallery for SOTETSU GRAND FRESA KUMAMOTO

A modern hotel entrance with a sign reading "Sotetsu Grand Fresa."
A modern lobby with a reception desk, seating areas, and a wooden floor.
A modern restaurant with a central counter, booths, and long tables.
A modern lobby with a wooden floor, dark seating area, and a large window.
A hotel room with two beds, a small round table, a television, and a window.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Laundry room
  • Housekeeping

Explore the area

View in a map
2-2-23 Shimotori, Chuo Ward, Kumamoto, Kumamoto, 860-0807
  • Place, Kumamoto City Hall
    ‪5 min walk‬
  • Place, Sakura Machi Kumamoto
    ‪7 min walk‬
  • Place, Kumamoto-jo Hall
    ‪9 min walk‬
  • Airport, Kumamoto (KMJ)
    ‪37 min drive‬

Room options

View all photos for Standard Twin Room

A hotel room with two beds, a desk, a chair, a TV, and a window.

Standard Twin Room

  • Sleeps 1
  • Free Wi-Fi

View all photos for Superior Double 1P 160cm Bed Non-smoking

A hotel room with a bed, a desk, a chair, a TV, and a window.

Superior Double 1P 160cm Bed Non-smoking

  • Sleeps 1
  • Free Wi-Fi

View all photos for Comfort Double, 1 Person, 160 cm Bed, Non-smoking

A hotel room with a large bed, a desk, a chair, a TV, and a window.

Comfort Double, 1 Person, 160 cm Bed, Non-smoking

  • Sleeps 1
  • Free Wi-Fi

View all photos for Standard Double Room, Non Smoking (For Single Use)

A hotel room with a large bed, a desk, a chair, and a small table.

Standard Double Room, Non Smoking (For Single Use)

9.8 out of 10
Exceptional
(6 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room, Non Smoking (For 2 People Use)

A hotel room with a large bed, a desk, a chair, and a small table.

Standard Double Room, Non Smoking (For 2 People Use)

10.0 out of 10
Exceptional
(3 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Comfort Double Room, Non Smoking

A hotel room with a large bed, a desk, a chair, a TV, and a window.

Comfort Double Room, Non Smoking

9.0 out of 10
Wonderful
(20 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Double Room, Non Smoking

A hotel room with a large bed, a desk, a chair, a TV, and a window.

Comfort Double Room, Non Smoking

9.0 out of 10
Wonderful
(18 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Double Room, Non Smoking

A hotel room with a bed, a desk, two chairs, a TV, and a window.

Superior Double Room, Non Smoking

9.6 out of 10
Exceptional
(11 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Double Room, Non Smoking

A hotel room with a bed, a desk, two chairs, a TV, and a window.

Superior Double Room, Non Smoking

9.0 out of 10
Wonderful
(9 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, Non Smoking

A hotel room with two beds, a small table, a chair, a TV, and a window.

Standard Twin Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room, Non Smoking

A hotel room with two beds, a small table, a chair, a TV, and a window.

Standard Twin Room, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Connecting Twin Room, Non Smoking

A hotel room with a bed, a TV, a wardrobe, and a window.

Connecting Twin Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • 1 bedroom
  • Sleeps 6
  • 4 Large Single Beds
  • Free Wi-Fi

View all photos for Connecting Twin Room, Non Smoking

A hotel room with a bed, a TV, a wardrobe, and a window.

Connecting Twin Room, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 8
  • 4 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room, Non Smoking

A hotel room with two beds, a small round table, a television, and a window.

Superior Twin Room, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room, Non Smoking

A hotel room with two beds, a small round table, a television, and a window.

Superior Twin Room, Non Smoking

  • 23 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room, Non Smoking

A hotel room with two beds, a desk, a chair, a round table, and a large window.

Deluxe Twin Room, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room, Non Smoking

A hotel room with two beds, a small round table, a television, and a window.

Deluxe Twin Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds
  • Free Wi-Fi

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About this property

SOTETSU GRAND FRESA KUMAMOTO

This smoke-free hotel features a restaurant, a microwave in a common area and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk and express check-in are on-site. Housekeeping is available on request.
SOTETSU GRAND FRESA KUMAMOTO offers 247 air-conditioned accommodations with complimentary slippers and a hairdryer. Beds feature down duvets. 32-inch Smart televisions come with digital channels and Netflix.

Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the shopping around SOTETSU GRAND FRESA KUMAMOTO. During your stay, you're just a quick walk from Shimotori Shopping Arcade. Enjoy features like free WiFi in public areas, plus a restaurant and breakfast (surcharge).
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, locker space and laundry facilities
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Steps from Shimotori Shopping Arcade and Sunroad Shinshigai Shopping Street
There's a restaurant on site. WiFi is free in public spaces. SOTETSU GRAND FRESA KUMAMOTO also features a vending machine, laundry facilities, and dry cleaning/laundry services.

This 3.5-star Kumamoto hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.
SOTETSU GRAND FRESA KUMAMOTO has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 1,500 per person
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (100 centimetre wide door)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Heating
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 200.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1500 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: PayPay, LINE Pay and R Pay
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

SOTETSU GRAND FRESA KUMAMOTO Hotel
SOTETSU GRAND FRESA KUMAMOTO Kumamoto
SOTETSU GRAND FRESA KUMAMOTO Hotel Kumamoto

SOTETSU GRAND FRESA KUMAMOTO Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 867 out of 1196 reviews
Rating 8 - Good. 268 out of 1196 reviews
Rating 6 - Okay. 41 out of 1196 reviews
Rating 4 - Poor. 11 out of 1196 reviews
Rating 2 - Terrible. 9 out of 1196 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Chor Yuen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and the location of the hotel is very convenient.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

JUFUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Marco Paul

Liked: Amenities
Nice Hotel and great location. Definitely will stay again in this Hotel.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities
The room was very spacious and the staff were friendly.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Wei-Ting

Liked: Cleanliness, staff & service, amenities
Great city. Good hotel
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Callum

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, super clean and comforting, very friendly staff and helped to extend my stay at short notice, would definitely return
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Kentaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is excellent. There is a wide variety of local foods.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Violet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of eateries in area
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Lindi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean room with great air conditioning.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

eric

Liked: Cleanliness, staff & service, amenities
Everything was great.
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Chung Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful stay

We had a wonderful stay, room is nice and clean; front desk service is vey friendly; delicious breakfast; parking lot is only 20 meters away; and hotel is right next to the largest shopping area in Kumamoto, also the convenient store is next door.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Room was spotless, great amenities and location. Friendly staff. Comfortable beds and pillows
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Pearl

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room and plenty of amenities were provided. The staff were very helpful and nice.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

WeiChun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, right next to the shopping street, only about a 5-minute walk from the bus terminal. The room is clean and spacious. It would be better if the breakfast menu could be changed a little.
Hotel exterior
Room
Room
bathroom
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel and experienced a nice stay there! Will choose this hotel again
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are super friendly.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities
Would go back anytime. .
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

CHIH YUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location near by shopping street Easy parking tower near by Spacious room Highly recommended
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Farhan

Liked: Cleanliness, property conditions & facilities
Nice hotel and in good location. Close to the bus station too so just a 10 minute walk to the bus station to get to the airport
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Nozomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location!
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

This is the Sotetsu Inn you should choose when visiting Kumamoto. Note that it is bigger than the typical Sotetsu inns in the Tokyo area so you get a more spacious quiet and comfortable room. Location is perfect as you are right next to the shopping arcade.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern and spacious hotel. Very friendly and professional staff. Would definitely book here again.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

kozue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more western style foods.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Ada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay is above expectations. Room size is good. Beds are comfortable. Location is good, with easy access to local tram and walking distance to Kumamoto Castle. Very close to Ginza shopping arcade. Breakfast was very good as well. Will definitely stay here again.
Stayed 1 night in Oct 2025