Good communication, but definitely felt like we were dealing with the property management company vs owners. The house provided what we need but felt "budget". Walls need paint, older furnishings, some of the bedding was uncomforably old, all the pillows were worn and thin, and not in the most obvious places, towels were also older and we were short enough beach towels - coming from the west coast, this was a need. It would have been awesome to have beach chairs or blankets available. AC worked well, but all the fans were noisy.