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HOTEL ARU KYOTO

3.0 star property

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Photo gallery for HOTEL ARU KYOTO

Front of property
Restaurant
Terrace/patio
Exterior
Down duvets, in-room safe, desk, laptop workspace

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
48 dikokuchou nakagyouku, Kyoto, kyoto, 604-8031
  • Place, Pontocho Alley
    ‪1 min walk‬
  • Place, Kawaramachi Street
    ‪1 min walk‬
  • Place, Nishiki Market
    ‪7 min walk‬
  • Airport, Osaka (ITM-Itami)
    ‪59 min drive‬

Room options

View all photos for Deluxe Double Room

Down duvets, in-room safe, desk, laptop workspace

Deluxe Double Room

8.0 out of 10
Very good
(2 reviews)
  • Mountain view
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Basic Double Room

Down duvets, in-room safe, desk, laptop workspace

Basic Double Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Economy Double Room

Down duvets, in-room safe, desk, laptop workspace

Economy Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Down duvets, in-room safe, desk, laptop workspace

Superior Double Room

9.2 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room

Down duvets, in-room safe, desk, laptop workspace

Superior Twin Room

10.0 out of 10
Exceptional
(10 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Standard Twin Room

Down duvets, in-room safe, desk, laptop workspace

Standard Twin Room

9.8 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Deluxe Twin Room

Down duvets, in-room safe, desk, laptop workspace

Deluxe Twin Room

9.0 out of 10
Wonderful
(4 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Basic Twin Room

Down duvets, in-room safe, desk, laptop workspace

Basic Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

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Front of property
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  • Air-conditioning
  • Laundry room
  • Housekeeping
4.8 out of 5, Exceptional, 972 reviews
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About this property

HOTEL ARU KYOTO

Hotel in Kyoto, steps from Pontocho Alley
This smoke-free hotel features dry cleaning, laundry facilities and a 24-hour front desk. Other amenities include a vending machine. Housekeeping is available on request.
HOTEL ARU KYOTO offers 55 accommodations with a safe and complimentary slippers. Beds feature down duvets. 40-inch flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, designer toiletries, toilets with an electronic bidet and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Additionally, rooms include a hairdryer and blackout curtains. In-room massages, an iron/ironing board and change of towels can be requested. Housekeeping is provided on request.

Our customers tell us that they can't get enough of the helpful staff at HOTEL ARU KYOTO. During your stay, you're just a quick walk from Pontocho Alley. Breakfast (surcharge) and dry cleaning service are available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Buffet breakfast served daily for a fee
  • Amenities include laundry facilities, a lift and a vending machine
  • Steps from Pontocho Alley and Kawaramachi Street
As a guest of HOTEL ARU KYOTO, you'll find a vending machine, laundry facilities, and dry cleaning/laundry services. The front desk is open around the clock.

This 3-star Kyoto hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 1,870 for adults and JPY 1,870 for children

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in hallways (99 centimetre high)
  • Lever door handles
  • Lift (99 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1870 for adults and from JPY 1870 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and outdoor lighting
Front desk staff will greet guests on arrival at the property.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

HOTEL ARU KYOTO Hotel
HOTEL ARU KYOTO kyoto
HOTEL ARU KYOTO Hotel kyoto

HOTEL ARU KYOTO Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 194 out of 258 reviews
Rating 8 - Good. 49 out of 258 reviews
Rating 6 - Okay. 12 out of 258 reviews
Rating 4 - Poor. 2 out of 258 reviews
Rating 2 - Terrible. 1 out of 258 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

YI

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service! We arrived earlier around 1ish and checked our luggage’s in first. When we came back, room cards are all ready and luggages were carried in our room in advance. The premium coffee machine produced the best tasty coffee of all hotels I tried so far. The cafeteria was lovely. Too pity haven’t got chance to try their beer (didn’t see we had a beer coupon until after 10pm). The bed was hugely wide, and probably the most spacious bathroom in Japan. Great location! The hotel is located in a quiet alley just 2-3 minutes away from the busy shopping street. Will definitely come back again for ARU and stay longer next time!
Stayed 1 night in Nov 2025

8/10 Good

Clarissa

Liked: Cleanliness, amenities, property conditions & facilities
Softer pillows would be nice :)
Stayed 3 nights in Nov 2025

4/10 Poor

Angela

Stayed 1 night in Nov 2025

10/10 Excellent

Karlene

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Yes
Stayed 2 nights in Nov 2025

10/10 Excellent

Diana

Stayed 2 nights in Nov 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very welcoming. Our room was clean, and well equipped with a fridge and kettle. The hotel is well located with easy access by bus, train and foot…
Stayed 3 nights in Oct 2025

10/10 Excellent

Dane

Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and comfortable, with nice amenities and a large bed. The shower room was also large and comfortable. The location was very near Pontocho alley and walking distance to lots of shopping, while the hotel and room were peaceful and quiet. We were actually shocked at how quiet the room was even on a lively night outside. Close to a train station to, 10/10 stay would definitely recommend.
Stayed 6 nights in Oct 2025

10/10 Excellent

Mitsugi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
What a wonderful stay. We had 3 nights in this well located and well maintained hotel. Room was spacious with a pretty view of central Kyoto. Close to main attractions with plenty of transport options and restaurants (including a short walk from the famed Nishiki Markets). Given this proximity some outside noise could be heard in the small hours, but no huge issue. Hotel Aru is also accessible with elevators to all floors. Breakfast was fantastic. Excellent bath. Will be staying again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, close to train & bus stations, eateries, & markets. Spacious cozy room on a charming canal.
Stayed 3 nights in Oct 2025

10/10 Excellent

ASHLEY

Liked: Cleanliness
Stayed 3 nights in Oct 2025

8/10 Good

Connor

Stayed 4 nights in Oct 2025

10/10 Excellent

Avinash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and helpful staff. Though breakfast menu was fixes, the staff helped me choose vegetarian options. They had microwave in common area for heating food.
Stayed 3 nights in Sep 2025

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, nearby to restaurants and shops.
Stayed 3 nights in Oct 2025

10/10 Excellent

Bryan

Stayed 2 nights in Oct 2025

10/10 Excellent

Guylaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near Subway, restos, stores
Stayed 2 nights in Oct 2025

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean, easy check-in and out, very local to experiences and shopping.
Stayed 3 nights in Oct 2025

10/10 Excellent

Evgueni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great customer service, great breakfast.
Stayed 5 nights in May 2025

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very professional and the facilities excellent
Stayed 1 night in Oct 2025

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Very nice and spacious room. The elevators were cool same with the keycard for using the room electricity. Everything is literally walking distance. Definitely coming back to this specific one. The staff was also very helpful.
Stayed 3 nights in Oct 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

8/10 Good

Maria Mercedes

Stayed 3 nights in Oct 2025

6/10 Okay

Kate

Travelled with partner
Liked: Amenities, property conditions & facilities
Hotel is in a great location and the room was a great size. However, there was a lot of noise in the very early hours of the morning from the streets near by (granted it was a Saturday night). The bathroom was also not cleaned perfectly - there were hairs about and a half used shaving cream tube left in the shower.
Stayed 1 night in Oct 2025

10/10 Excellent

Darin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a convenient walking distance (2.5 km) to both Kiyomizu-dera and Nanzen-ji. It was very close to a lot of great restaurants and activities. The hotel was perfectly clean and their baths are very relaxing.
Stayed 2 nights in Sep 2025

8/10 Good

Pat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Well equipped but compact rooms, good location.

Hotel was in a great location to walk from. Rooms are quite compact so not really a work from the hotel option as my son found out! The rooms are well equipped and clean with a separate wet room and toilet
Stayed 3 nights in Sep 2025