First room on 2nd floor. Got to room after walking through a hallway of children sitting on the floor. The door to the room was open, smelled wet, and the whole idea of spending the night there was overwhelming. I went back to the lobby and asked for a different room. Request was granted. Current room is just okay. Property is just OK. Location is great.
Convenient location to many activities & restaurants down town. Pool area closed during our stay which was a bit disappointing. Service was good, helpful at check in & housekeeping checked in during our stay.
Tiles loose on bathroom floor, visible mold on shower curtain, & stcky area on carpet near work station in our room.
Hotel seems to have new owners since I last stayed and is quite run down. Rooms smelled musty. Carpet was gross. Restaurant area is closed. Pool is no longer there. Would not stay here again
Door left unlocked no key entryâŠjust walk right in. Smelled of weed. Ballrooms all shuttered up. Bar and restaurant present but all roped off and shut down for years. 800+ for a three night stay but still charged 3 for a bottle of water. Toiletries? They were a random assortment of other hotel soaps, used McDonaldâs coffee pods for the keurig, old holiday inn door hangers for privacy. All furniture was roughly used and there were smudges and wear marks eveeywhere. Bed SEEMED clean.
I thought I had left my purse behind in the room (turns out one of my sons threw it in his bag). However, when I called the front desk trying to locate my purse, the staff member put me on hold and instantly ran to the room to try to retrieve it. Of course, it wasn't there, but I was amazed by their commitment to alleviate my nerves. All of my interactions with the staff were wonderful. They were always kind and attentive.
Hot water availability could be improved. Checkout procedure unclear. Nobody at desk on checkout day, even after ringing bell 3 times...left keys and hoped all was well. Sad that the lobby bar/restaurant was not operating. Location is excellent.