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Hotel Los Lagos Spa & Resort

3.5 star property
VIP Access

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Photo gallery for Hotel Los Lagos Spa & Resort

Hot springs
Front of property
Aerial view
Aromatherapy, hot stone massages, deep-tissue massages, body wraps
Breakfast, lunch, dinner served; international cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007
  • Place, Los Lagos Hot Springs
    ‪2 min walk‬
  • Place, Paradise Hot Springs
    ‪13 min walk‬
  • Place, Baldi Hot Springs
    ‪16 min walk‬
  • Airport, La Fortuna (FON-Arenal)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room, Accessible, Mountain View

In-room safe, free WiFi, bed sheets

Standard Room, Accessible, Mountain View

9.2 out of 10
Wonderful
(125 reviews)
  • Mountain view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed

View all photos for Superior Room, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, Mountain View

9.2 out of 10
Wonderful
(46 reviews)
  • Mountain view
  • 60 sq m
  • Sleeps 6
  • 2 Queen Beds OR 2 Queen Beds and 2 Single Futons

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About this property

Hotel Los Lagos Spa & Resort

Family-friendly hotel with 11 outdoor pools, steps from Los Lagos Hot Springs
This smoke-free hotel features 11 outdoor pools, a full-service spa and an indoor pool. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a nightclub and a bar/lounge. Housekeeping is available on request.
Hotel Los Lagos Spa & Resort offers 96 air-conditioned accommodations with a safe and a hairdryer. Plasma televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

11 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a waterslide and Access to hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily. There are hot springs on site.
Our customers tell us that they can't get enough of the free breakfast at Hotel Los Lagos Spa & Resort. During your stay, you're just a quick walk from Los Lagos Hot Springs. Free WiFi in public areas, free self-parking and 11 outdoor pools are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Enjoy international cuisine while dining at Las Palmas
  • Splash around at the waterslide or swim in the indoor and 11 outdoor pools
  • Indulge with body scrubs, manicures and pedicures or aromatherapy at the spa
  • Amenities include a front desk safe, a business centre and 2 meeting rooms
  • On-site recreation includes hot springs, hiking/biking trails and zip-lining
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Steps from Los Lagos Hot Springs and 13 minutes on foot from Baldi Hot Springs
  • Airport and local-area shuttle service available for a fee
As a guest of Hotel Los Lagos Spa & Resort, you'll find a full-service spa, hot springs, and 11 outdoor swimming pools. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A business centre and 2 meeting rooms are available. Event space at this hotel measures 5382 square feet (500 square metres) and includes conference space. An indoor pool, a children's pool, and a nightclub are also featured at the family-friendly Hotel Los Lagos Spa & Resort. A round-trip airport shuttle and an area shuttle are available for a fee. Free self parking is available.

This 3.5-star La Fortuna hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.
Las Palmas – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Palmas

Things to do

  • 11 outdoor pools
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot springs
  • Hot tub
  • Indoor pool
  • Kayaking
  • Nightclub
  • Waterslide
  • Ziplining

Family friendly

  • 11 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,382 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot springs
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • No lift
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 6:00 AM - 10 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: CRC 32500
  • Christmas Eve (24 December) Gala Dinner per child: CRC 17500 (from 3 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: CRC 42500

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and a first aid kit
The front desk at this property is open daily from 6:00 AM - 10 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Los Lagos Spa & Resort
Hotel Los Lagos Spa & Resort Fortuna
Los Lagos Spa
Los Lagos Spa Fortuna
Hotel Los Lagos Spa Resort La Fortuna
Hotel Los Lagos Spa Resort
Los Lagos Spa La Fortuna
Los Lagos Hotel Spa And Resort
Los Lagos Spa & La Fortuna
Hotel Los Lagos Spa & Resort Hotel
Hotel Los Lagos Spa & Resort La Fortuna
Hotel Los Lagos Spa & Resort Hotel La Fortuna

Hotel Los Lagos Spa & Resort Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1081 out of 1346 reviews
Rating 8 - Good. 178 out of 1346 reviews
Rating 6 - Okay. 47 out of 1346 reviews
Rating 4 - Poor. 27 out of 1346 reviews
Rating 2 - Terrible. 13 out of 1346 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. I will be visiting again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and welcoming staff
Stayed 1 night in Oct 2025

4/10 Poor

Jui Yang

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
NOT SUITABLE FOR SENIORS. Neither the facilities nor the management are adequate. There are no 5 or 6 person rooms, only “hard like tatami” setups in 4-person rooms. We arrived at 2:00 p.m. with a 78-year-old senior. We asked at reception if the room might be ready so the elderly person could rest after the long trip from San Carlos. The receptionist got up to check, but the manager, Jeison, stopped her and said check-in time was 3:00 p.m. We waited in the lobby until 3:00 p.m. The room only had two double beds. The fifth person had to sleep on a thin 2-inch mat placed over a roll-out board under one of the beds. The number of towels, pillows, and blankets was for four people, not for the five I had booked. Reception’s response was that all rooms are like that. They sent an extra set of towels and blankets, but the fifth person still had to sleep on a mat on the floor, not pleasant at all. Breakfast and the waiters’ service were very good. What was unpleasant was the lack of consideration for the elderly person and the fact that they charge for 5 person rooms when they don’t actually have them, instead, they squeeze an extra guest uncomfortably into a 4 person room.
Stayed 1 night in Oct 2025

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thermal waters pools were excellent
Stayed 2 nights in Oct 2025

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort with breathtaking views! I would recommend this resort to anyone vacationing in La Fortuna area. We loved the hot springs pools and just tropical vibe! My kids loved the slides and pina coladas! Pura Vida.
Stayed 2 nights in Oct 2025

10/10 Excellent

Diana Lucia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Volvería a este lugar me encantó y lo recomiendo
Stayed 3 nights in Oct 2025

10/10 Excellent

Keara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our kids loved the slide it was so exhilarating. Breakfast was delicious with so many options and fresh fruit. The hot springs were great and so prettya
Stayed 4 nights in Oct 2025

10/10 Excellent

Vicky

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful. A lot of things to do and explore on the resort itself. Rooms were spacious, just a bit dated. However it is clean.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kay

Stayed 2 nights in Oct 2025

10/10 Excellent

Ina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great at this place
Stayed 1 night in Oct 2025

10/10 Excellent

Crystal

Travelled with family, Travelled with group
Liked: Cleanliness
Had a great time! Enjoyed the pools, property and amenities
Stayed 4 nights in Oct 2025

10/10 Excellent

Hamilton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Train location awesome staff beautiful resort
Stayed 3 nights in Oct 2025

10/10 Excellent

Riley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Oct 2025

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 2 nights in Sep 2025

10/10 Excellent

Petrus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the appearance of eveything. It,s like being in a themapark of disney. The eye for detail is amazing. The tropical look is also very nice. The vew at the Arenal volcano is impressive. We arrived in the afternoon when it was raining. The volcano disappeared completely. The next morning the sky cleared and was completely blue and sunny. We hiked up to the viewing point. And the sights were amazing. The hike.is like 2 kms up and you do need at least some sort off physical stamina,because there are oarts of the road which are quite steep. Breakfast is great and staff very friendly and helpfull. The combination of hotsprings ans normal."cold" water is great.Will certainly como back again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here numerous times. I wish the gift shop would have later hours. Or that they would have vending machines for snacks. The customer service at the pool bar wasn’t as good as in the past, we went there to eat almost everyday due to the main dining area having a dress code.
Stayed 5 nights in Sep 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean water
Stayed 1 night in Oct 2025

10/10 Excellent

Maria Fernanda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Me encantó el hotel, las instalaciones y la vista
Stayed 2 nights in Oct 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hot springs, pool, hiking The breakfast is fantastic!
Stayed 3 nights in Oct 2025

10/10 Excellent

Vilma

Travelled with group
Liked: Cleanliness, amenities
Great
Stayed 1 night in Sep 2025

8/10 Good

KARI ANN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family LOVED the pools and the beautiful surroundings. The service from Oscar at the pool bar was incredible. The kids loved the FAST slides and I loved the different hot spring spas…I especially appreciated how they emptied and cleaned the most used pools each day! Though the rooms were clean, they lacked the same imagination as the rest of the resort. It’s a large space but not creatively designed with sitting spaces or for any privacy. With the large size of the room, it’s a missed opportunity. When we had a concern with check-in, the manager reached out and provided a kind gesture of wine and fruit that we appreciated. Overall service was good. Everyone enjoyed the breakfast buffet, we especially liked the omelet bar. The food and drinks at the pool bar were reasonably priced and they had decent options. We had an underwhelming dinner one night but the service was impeccable.
Stayed 3 nights in Sep 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Gisselle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent! Room and amenities great and beautiful
Stayed 1 night in Oct 2025

10/10 Excellent

Hardik

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD HOTEL VIEW GOOD BAR ACCESS HOT SPRING GOOD BREAKFAST
Stayed 2 nights in Sep 2025

10/10 Excellent

Rafael, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 4 nights in Aug 2025