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Hotel Los Lagos Spa & Resort

3.5 star property
VIP Access

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Photo gallery for Hotel Los Lagos Spa & Resort

Indoor pool, 11 outdoor pools, pool umbrellas, pool loungers
Villa, 2 Bedrooms, Mountain View | Balcony
Villa, 2 Bedrooms, Mountain View | Private kitchenette
Lake
Front of property

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Room service
  • Spa

Explore the area

View in a map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007
  • Los Lagos Hot Springs
    ‪2 min walk‬
  • Baldi Hot Springs
    ‪16 min walk‬
  • Arenal Volcano
  • La Fortuna (FON-Arenal)
    ‪11 min drive‬
VIP Access
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, Mountain View

Superior Room, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, Mountain View

9.2 out of 10
Wonderful
(43 reviews)
  • 60 sq m
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds OR 2 Queen Beds and 2 Single Futons

View all photos for Standard Room, Accessible, Mountain View

In-room safe, free WiFi, bed sheets

Standard Room, Accessible, Mountain View

9.2 out of 10
Wonderful
(113 reviews)
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed

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About this property

Hotel Los Lagos Spa & Resort

Family-friendly hotel with 11 outdoor pools and full-service spa
This smoke-free hotel features 11 outdoor pools, a full-service spa and an indoor pool. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a nightclub and a bar/lounge. Housekeeping is available on request.
Hotel Los Lagos Spa & Resort offers 96 air-conditioned accommodations with a safe and a hairdryer. Plasma televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

11 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a waterslide and Access to hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Fangus. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily. There are hot springs on site.
Our customers tell us that they can't get enough of the free breakfast at Hotel Los Lagos Spa & Resort. During your stay, you're just a quick walk from Los Lagos Hot Springs. Free WiFi in public areas, free self-parking and 11 outdoor pools are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Enjoy international cuisine while dining at Las Palmas
  • Splash around at the waterslide or swim in the indoor and 11 outdoor pools
  • Indulge with aromatherapy, body wraps or hot stone massages at Fangus
  • Amenities include a front desk safe, a business centre and 2 meeting rooms
  • On-site recreation includes hot springs, zip-lining and hiking/biking trails
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Just a 1-minute drive from Baldi Hot Springs and 7 minutes from Arenal Volcano National Park
  • Airport and local-area shuttle service available for a fee
As a guest of Hotel Los Lagos Spa & Resort, you'll find a full-service spa, hot springs, and 11 outdoor swimming pools. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A business centre and 2 meeting rooms are available. Event space at this hotel measures 5382 square feet (500 square metres) and includes conference space. An indoor pool, a children's pool, and a nightclub are also featured at the family-friendly Hotel Los Lagos Spa & Resort. A round-trip airport shuttle and an area shuttle are available for a fee. Free self parking is available.

This 3.5-star La Fortuna hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.
Las Palmas – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Palmas

Things to do

  • 11 outdoor pools
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot springs
  • Hot tub
  • Indoor pool
  • Nightclub
  • Waterslide
  • Ziplining

Family friendly

  • 11 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,382 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot springs
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • No lift
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 6:00 AM - 10 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and a first aid kit
The front desk at this property is open daily from 6:00 AM - 10 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Los Lagos Spa & Resort
Hotel Los Lagos Spa & Resort Fortuna
Los Lagos Spa
Los Lagos Spa Fortuna
Hotel Los Lagos Spa Resort La Fortuna
Hotel Los Lagos Spa Resort
Los Lagos Spa La Fortuna
Los Lagos Hotel Spa And Resort
Los Lagos Spa & La Fortuna
Hotel Los Lagos Spa & Resort Hotel
Hotel Los Lagos Spa & Resort La Fortuna
Hotel Los Lagos Spa & Resort Hotel La Fortuna

Reviews

Hotel Los Lagos Spa & Resort Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 994 out of 1229 reviews
Rating 8 - Good. 164 out of 1229 reviews
Rating 6 - Okay. 38 out of 1229 reviews
Rating 4 - Poor. 24 out of 1229 reviews
Rating 2 - Terrible. 9 out of 1229 reviews

Reviews

10/10 Excellent

Tina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hot springs polls were fantastic. Well-maintained, clean, with a variety of temperatures and features. My family and I really enjoyed our time. The breakfast was delicious with a wide variety of choices for everyone. Staff was friendly and helpful. Rooms were clean and everything was in working order. I would prefer blackout curtains though because the sun was up before 6am.
Stayed 4 nights in Jun 2025

10/10 Excellent

Wendy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property and the staff very friendly
Stayed 1 night in Jun 2025

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
The facility is clean and well presented. I was put off a bit by the initial welcome where you are told of the charge for losing your pool ticket, the fact you can only go to breakfast once etc. After that the facility is very nice and all staff were very helpful. One area that was an issue was the ‘paper thin’ walls between rooms. You can hear everything that is going on, including next doors air conditioning unit causing a rattle. I guess they saved a couple of dollars. The pools are nice ( and we’re quiet when we were there) and the view of the volcano is great. Breakfast was good.
Stayed 2 nights in Jun 2025

8/10 Good

Patty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I was really looking forward to this hotel. But it was not what we expected. The hot springs spas are nice, but very crowded. This property is large and you need to use their shuttle service everywhere. ( We did not do a rental car) If you want ice for your room... ugh. You have to call the restaurant to come deliver it like room service with the $5.00 delivery fee. To use the hot springs you have to go through a towel monitor, who shoves a tip jar in your way, if you ask a question. To get to your room with luggage in their shuttle is another sore spot. They just drop you off near your building. It just wasn't what we were expecting.
Stayed 3 nights in May 2025

10/10 Excellent

Timoteo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel has the most amazing view of the volcano. Our room was on a corner in which we were able to see the sunrise and volcano. The hot springs are amazing and relaxing. The breakfast was delicious and had many items to choose from. The rooms are a bit outdated but clean. Very close to downtown La Fortuna.
Stayed 2 nights in Jun 2025

10/10 Excellent

alberto, gilbert

Liked: Cleanliness, property conditions & facilities
Excelente Hotel !!!
Stayed 3 nights in May 2025

10/10 Excellent

Rachael

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Had several pool and thermal pool options. 2 water slides that my child loved. You can also do ziplining, horseback riding, and other tours. A beautiful lookout of arenal mountain although the view from the bottom of the resort is just as fantastic. Beautiful property. The rooms are nice and the bathroom is huge. Everybody was really friendly.
Stayed 4 nights in May 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and Fun!

Room was great, food was great, pools and activities were great. This was a highlight of our already wonderful trip. I definitely recommend. I only wish we could have stayed longer.
Stayed 1 night in May 2025

4/10 Poor

Sarah

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in May 2025

10/10 Excellent

Wei

Liked: Amenities
Nice resort and friendly staff.
Stayed 2 nights in May 2025

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The thermal pools were even better than expected. Beautiful!
Stayed 1 night in May 2025

10/10 Excellent

James

Travelled with partner
Liked: Amenities, property conditions & facilities
Property was beautiful very quiet in rooms. Pools and hot springs were nice. Enjoyed dinner buffet and breakfast both were great. Only wish they had ice available. Our room did have a refrigerator though. The viewpoint was nice.
Stayed 2 nights in May 2025

10/10 Excellent

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Spa services were amazing. Bar at pool area was great.
Stayed 3 nights in Apr 2025

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nuestra estadía en el hotel Los Lagos fue simplemente maravillosa. Desde el primer momento, el personal nos recibió con una sonrisa y nos hizo sentir como en casa. Las habitaciones estaban impecables, cómodas y con una vista espectacular al entorno natural. Uno de los grandes atractivos es la piscina de aguas termales, perfecta para relajarse después de un día de excursiones. La ubicación es ideal, cerca de los principales atractivos turísticos de la zona, y el restaurante del hotel ofrece una variedad deliciosa de platillos locales e internacionales. Además, el desayuno incluido fue abundante y sabroso. Sin duda, recomendaría este lugar a cualquiera que busque una combinación de comodidad, naturaleza y excelente servicio. ¡Definitivamente regresaremos!
Stayed 6 nights in May 2025

10/10 Excellent

Karma

Travelled with family
Los Lagos is an absolutely stunning property. Multiple heated pools, gorgeous flowers, and a fabulous breakfast buffet.
Stayed 1 night in May 2025

10/10 Excellent

Odette

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My son and I had an amazing enjoying all the clean and family friendly amenities. Staff was so sweet and accommodating!
Stayed 4 nights in May 2025

10/10 Excellent

alejandro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel and service.
Stayed 1 night in May 2025

10/10 Excellent

Jenyfer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort we were there just for one night but the memory will last forever. Very nicely spread, thermal pools, bathrooms are spacious and super clean. Our rooms were quite large up on the hill, they offer shutlle to bring you to the pools and such, impressed with the surrounding view of the Arenal Volcano, breakfast very enriched for all taste out there, would love to go back to this place. The Resort offers early check ins and use of the facilities before and after. You will love this place, Pura Vida.
Stayed 1 night in May 2025

10/10 Excellent

Ruoxu

Stayed 2 nights in May 2025

10/10 Excellent

Miriam, Galloway

Liked: Amenities, property conditions & facilities
Highly recommend beautiful place with private road to lookout points.
Stayed 3 nights in May 2025

10/10 Excellent

Bryan, Homestead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place 100% recommend
Stayed 2 nights in May 2025

8/10 Good

Britney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was expnsive nd had many activities, good breakfast and friendly staff. Had issues with no AC for almost 2 days to get moved to a new room and the new room was more dated and needed a refresh but we made it work. Would recommend based on hot springs options,and staff!
Stayed 3 nights in May 2025

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort our favorite

Stayed 3 nights in May 2025

10/10 Excellent

Marzena, Wood Dale

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel and grounds were excellent. Cleanliness was great as well the staff in the restaurant and bar were also wonderful. The staff in the reception could use some client service training. Some of them were a bit rude and did not provide all of the details of the property when we first checked in. We were expecting to feel welcome and have someone greeting us with some enthusiasm and energy and instead we felt like we were bothering her when we first checked in. Just a reminder for some customer service training for the reception staff.
Stayed 5 nights in May 2025

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great pools for kids and wonderful hot pools. Very cool only complaint would be the pol bar music was bad subwoofer just kills the music. Better music would be wonderful. The breakfast really great and the dinner food was good as well. I would stay again.
Stayed 3 nights in May 2025