The property was beautiful and there was enough space for our family to enjoy. However, the property is poorly managed and though they have a team of people responding to inquiries, communication is not streamlined. There are additional fees for the pool to be heated, one of the main amenities we wanted our little one to enjoy. We were ok with the upcharge, but when the temperature remained cold, we requested maintenance check it out. One two occasions and two separate days, we were promised they would look into it and send someone out and never did. And despite my efforts to get it resolved, management failed to respond and resolve the issue. When I followed up regarding a refund, they reported they would not issue a refund because they resolved issue by increasing the temp. They lied and reported they sent someone out and have records. They couldnât share their maintenance records because they donât exist.
There was also landscaping done during our stay without any notification. So for two hours, we had to deal with noise and the strong odor of emissions from the equipment (I.e, mower, leaf blower, etc.). The management company said they werenât aware and apologized, but did nothing about it.