2/10 Terrible
Elizabeth
Travelled with group
31 Jan 2025
Disliked: Staff & service, amenities, property conditions & facilities
We booked this hotel for just over 3 weeks, for 2 of those 3 weeks there was no hot water. During our stay a rat was sighted in the shower twice. We constantly had to ask housekeeping for amenities such as toilet roll and shower gel. Even though there were two of us staying in the room, the room was always laid out for one person (e.g. 1 towel, 1 robe, 1 bottle of water etc). The hotel believed that offering us a room that was being refurbished and that was a lot smaller than our original room would somehow remedy the situation. Outside our room was a speaker which played music quite loudly from morning till very late in the evening, which made it difficult to work and rest. At times I was calling the front desk at midnight to request that the music be turned off. I would avoid booking this hotel at all costs as I truly believe it is the worst hotel on Victoria Island. The service is poor and the manager is terrible. I hope no one has to ever experience what we did.
Elizabeth
Stayed 22 nights in Dec 2024