The house was just what we expected. There was plenty of room for our crew and we had all we needed. Check in and out process was well explained and was easy. It was nice having access to all of the Hideout facilities- pool, beach, and restaurants.
The house was not ready for renters on day 1. The air conditioning units were not set up correctly with two portable units upstairs drawing electricity from one 15 amp circuit breaker, which tripped several times. It was up to me to run around and figure out what to do and to secure the window adapters in place. Not what I wanted to do on day 1 to try and keep kids happy. The house was uncomfortably warm the first 3 days. Also the outdoor grill was filthy.
Nice size very clean. No air conditioning in common areas. Very disappointing. The book with activities and house facilities etc. Very helpful. Candace the property manager was outstanding and quite an asset to you, the community and the homeowner. Helpful and fast with every need. Minor plumbing issue handled. The mattresses in the basement could use replacing. But overall we were very pleased. Would return and recommend to others.
Property description did not match the actually conditions on the property. There was a whole room in the description that didn't actually exist. The property manager was very kind and worked with us to correct the situation in a very timely manner