it was SOOO hot, they didnt turn on the air when we came into the house, it was 85 degrees!!!!!!! they apologized and sent someone out next morning to clean the air filters, I asked why they didnt turn on the air in the morning of our check in to cool the house down, they didnt know. I had to buy some extra fans as it was a disaster!!! I messages Avant stay for a refund, denied me and lied.