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Big Pines Mountain House

2.0 star property

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Photo gallery for Big Pines Mountain House

Seasonal outdoor pool
Apartment with Two Bedrooms, Two Bathrooms, Living Room and Full Kitchen | Private kitchen | Fridge, microwave, coffee/tea maker
Apartment with Two Bedrooms, Two Bathrooms, Living Room and Full Kitchen | View from room
King Studio Suite, 1 King Bed, Kitchenette, Non Smoking | Free WiFi, bed sheets, wheelchair access
Front of property

Reviews

6.2 out of 10

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Pet-friendly
  • Pool

Explore the area

View in a map
4083 Cedar Ave, South Lake Tahoe, CA, 96150
  • Place, Heavenly Gondola
    ‪3 min walk‬
  • Place, The Shops at Heavenly Village
    ‪3 min walk‬
  • Place, Casino at Harveys Lake Tahoe
    ‪3 min walk‬
  • Airport, Lake Tahoe, CA (TVL)
    ‪13 min drive‬

Room options

View all photos for Deluxe King, 1 King Bed, Non Smoking

Deluxe King, 1 King Bed, Non Smoking | Free WiFi, bed sheets, wheelchair access

Deluxe King, 1 King Bed, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen Room, 2 Queen Beds, Non Smoking

Standard Queen Room, 2 Queen Beds, Non Smoking | Free WiFi, bed sheets, wheelchair access

Standard Queen Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Studio Suite, 1 King Bed, Kitchenette, Non Smoking

King Studio Suite, 1 King Bed, Kitchenette, Non Smoking | Free WiFi, bed sheets, wheelchair access

King Studio Suite, 1 King Bed, Kitchenette, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room, 1 King Bed, Non Smoking

Standard King Room, 1 King Bed, Non Smoking | Free WiFi, bed sheets, wheelchair access

Standard King Room, 1 King Bed, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Queen Room with Two Queen beds, Kitchen, Non Smoking

Deluxe Queen Room with Two Queen beds, Kitchen, Non Smoking | Free WiFi, bed sheets, wheelchair access

Deluxe Queen Room with Two Queen beds, Kitchen, Non Smoking

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Queen Room, 2 Queen Beds, Non Smoking

Deluxe Queen Room, 2 Queen Beds, Non Smoking | Free WiFi, bed sheets, wheelchair access

Deluxe Queen Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive King Room, 1 King Bed, Fireplace, Non Smoking

Executive King Room, 1 King Bed, Fireplace, Non Smoking | Free WiFi, bed sheets, wheelchair access

Executive King Room, 1 King Bed, Fireplace, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment with Two Bedrooms, Two Bathrooms, Living Room and Full Kitchen

Apartment with Two Bedrooms, Two Bathrooms, Living Room and Full Kitchen | Free WiFi, bed sheets, wheelchair access

Apartment with Two Bedrooms, Two Bathrooms, Living Room and Full Kitchen

  • 51 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Single Bed and 1 Double Sofa Bed

View all photos for King Spa Room, 1 King Bed, Jetted Tub, Non Smoking

King Spa Room, 1 King Bed, Jetted Tub, Non Smoking | Free WiFi, bed sheets, wheelchair access

King Spa Room, 1 King Bed, Jetted Tub, Non Smoking

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family room, 1 King bed and 1 Bunk bed, Non Smoking

Family room, 1 King bed and 1 Bunk bed, Non Smoking | Free WiFi, bed sheets, wheelchair access

Family room, 1 King bed and 1 Bunk bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

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About this property

Big Pines Mountain House

Private beach and seasonal outdoor pool, near Heavenly Gondola
A seasonal outdoor pool, a 24-hour front desk and free self-parking are available at this hotel. Free WiFi in public areas and a free beach shuttle are also provided. Other amenities include multilingual staff assistance. Housekeeping is available on request.
Big Pines Mountain House offers 75 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Guests can make use of the in-room fridges and microwaves.

This South Lake Tahoe hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). 32-inch LCD televisions come with cable channels. Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Big Pines Mountain House's great location gets high marks from our customers. During your stay, you're just a quick walk from Heavenly Gondola. You'll find features such as free WiFi in public areas, free self-parking and a free beach shuttle.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include multilingual staff
  • Guests have great things to say about the helpful staff and the location
  • Just a 4-minute walk from Heavenly Gondola and 5 minutes on foot from The Shops at Heavenly Village
  • Free beach shuttle service
  • Pets welcome for a fee (restrictions apply)
Unwind on the private sandy beach, located just 0.6 miles away. You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle.

Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this South Lake Tahoe hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Upper floors accessible by stairs only
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in July and close in September.
  • Up to 4 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Big Mountain House
Big Pines Mountain
Big Pines Mountain House
Big Pines Mountain House Motel
Big Pines Mountain House Motel South Lake Tahoe
Big Pines Mountain House South Lake Tahoe
Big Pines Mountain House Of Tahoe Hotel South Lake Tahoe
Big Pines Mountain Lake Tahoe
Big Pines Mountain House Hotel
Big Pines Mountain House South Lake Tahoe
Big Pines Mountain House Hotel South Lake Tahoe

Big Pines Mountain House Reviews

Reviews

6.2
Rating 10 - Excellent. 291 out of 1006 reviews
Rating 8 - Good. 135 out of 1006 reviews
Rating 6 - Okay. 161 out of 1006 reviews
Rating 4 - Poor. 173 out of 1006 reviews
Rating 2 - Terrible. 246 out of 1006 reviews

6.2/10

Cleanliness

6.6/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Rolando

Disliked: Cleanliness, staff & service, property conditions & facilities
Honest review, start with positive -- felt safe. Area is near downtown and lits of wlakable restaurants / stores. Cons: Room does not look clean Room 271 -- AC took 6 hours to get down from 79 degrees to 70 and it was like 60 degrees outside (didnt feel safe opening the big window) Looks very rundown inside and outside Rate was steep for what it was $180?
Stayed 1 night in Aug 2025

4/10 Poor

Jessica

Disliked: Staff & service, property conditions & facilities
We arrived at 8:30 pm and there was no one at the front desk. After waiting about 20 minutes, we decided to call the hotel number. The first person who answered didn’t seem to know much and just gave us another number to call. When we called, the second person told us that our room key was in a safe box. When we checked in, the room had a strange smell. I tried to take a shower, but the tub was dirty and the shower was broken. We called again, and they said someone would come to fix it. After waiting a while with no one showing up, I called again and requested a room change. Finally, someone came to help us. Thankfully, he was very kind and assisted us in switching rooms. I understand this is a budget hotel, but I was still surprised by the lack of staff and the poor condition of the place. Overall, I wouldn’t book here again unless it was a last-minute option and no other choices were available.
Stayed 1 night in Aug 2025

2/10 Terrible

Jenny

Disliked: Cleanliness, staff & service, property conditions & facilities
Despicably dirty, and unsafe. Shower didn’t work, no outlets to plug in devices(medical devices), floors had holes, walls were dirty, headboards had a thick layer of dust and grime on them.
Stayed 1 night in Aug 2025

4/10 Poor

Eamon

Stayed 2 nights in Aug 2025

4/10 Poor

Mary

Disliked: Cleanliness
Stayed 3 nights in Jul 2025

4/10 Poor

Carlos

Stayed 3 nights in Aug 2025

10/10 Excellent

Tom

Stayed 1 night in Aug 2025

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good basic motel in the heart of Lake Tahoe area. Room is a little rough, but it is clean and there is lots of parking plus great staff. Also, you have discounts for beach entry if you stay here so it saves you a ton of money.
Stayed 1 night in Aug 2025

6/10 Okay

Mel Joe

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 2 nights in Aug 2025

4/10 Poor

Ferhat

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very well maintained, and the bathroom and toilet were very, the runway, I stayed for 2 days, although they didn't clean and we couldn't take a shower, there was a lady in the lobby for 2 days, it was very good and she was smiling, we didn't have any problems with parkin
Stayed 2 nights in Aug 2025

2/10 Terrible

Oscar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked for 3 nights, we basically just looked at property, everything was dirty, missing tiles on the floors, mold in the showers poop in the toilets just horrible. We turned around gave the keys back and told the person in charge that we where not staying there, and we explained why. Contracted Hotels.com and explained all this, they told me they would work with the property to get me a refund. So far no refund and no updates. Had to pay another $2100 to stay at a different hotel.
Stayed 3 nights in Aug 2025

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pine Mountain House from HELL !

Big Pines is under new management from the last time we stayed there. The WIFI (Television reception) was very bad and inconsistant, the Pool was being renovated, hair dryer was broken, the safe was inoperable. The smoke detector was "metal strapped " to the wall ! It as a very bad experience, I would rate them 0/10 points.
Smoke detector metal strapped to the wall
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Sabina

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay.
Stayed 1 night in Aug 2025

4/10 Poor

Mario

Stayed 3 nights in Jul 2025

4/10 Poor

Kathleen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dont recommend this hotel at all

When we booked the room, we booled a 'King Suite with a kitchen". Upon arrival, we were told "that's on the bottom floor and if we wanted a top floor, it wasn't available. And, there'd be no price adjusted. The first room, they put us in, the shower wouldnt stop dripping, and there was water on the floor. The second room, the carpet felt 'sticky' and the bed had a HUGE dip in it. The manager, Ron said he couldnt switch out a matress until the next day. At this point its 1pm, and check in for other rooms was 3 hrs away. We booked elsewhere and now have to deal with insurance. Wont be going back.
Stayed 3 nights in Jul 2025

10/10 Excellent

V

Travelled with family
Liked: Cleanliness, amenities
Very accommodating. Excellent service. Pool was not in service ☹️ Ron was very attentive and compassionate. Thank you for a memorable vacation.
Stayed 5 nights in Jul 2025

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Courtney

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Loud AC, hard beds, lack of pillows

Beds were hard as rocks. Felt like I was sleeping on the floor. The pillows were miniature and lumpy. My kids and I had to use the sheets and wrap them under our necks to try to make pillows out of them. Bad neck pain every morning. Also the ac was a loud unit that hung by the ceiling near my bed. So loud it kept us up at night and was too hot outside to turn it off.
Stayed 2 nights in Jun 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The suite was just a larger room that was quite old in the inside. The stove/oven barely worked and there was an old broken fridge in the room as well as an old AC unit that needed a good cleaning. My crawler immediately had dirty legs and feet from the ground which means floors weren’t cleaned sufficiently. Overall it was okay for the price, but not exactly what I thought we were getting. Definitely needs some updating.
Stayed 1 night in Jul 2025

4/10 Poor

Rodrigo

Disliked: Staff & service, property conditions & facilities
Location is perfect - beach, shooping, dinning & Casinos all within 10min walks Unfortunately our room was a wreck - holes on the walls, air conditioner had a faulty smell, the floor on the restroom was loose and smell like piss. The hotel pool looked dirty with lots off
Stayed 2 nights in Jul 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Jennifer

Travelled with family
Disliked: Cleanliness, amenities
This property is pretty bare bones. Nothing new or fancy. The pool was being worked on (July) but the beach is down the street - for. $30 entrance fee per person. The hotel offers $5 vouchers so that was a perk. Our room was pretty dirty - candy and dust in the corners, some underpants next to the bed, and a vape pen on the windowsill. The beds were clearly used and could use a mattress pad to liven it up. There was no trash can or kleenex and you had only 1 outlet for the fridge, microwave, coffee maker so the fridge was unplugged when we got there. There is no continental breakfast or any kind of coffee/hot water amenities. Walking distance to beach, Heavenly shopping area, and right on the Cal/Nevada border so you could walk across the street to the casinos if that's your thing. I guess it's great if you just need a place to sleep and cheap but def not clean and could use an upgrade.
Stayed 2 nights in Jul 2025

6/10 Okay

Doreen, Sacramento

Travelled with family
Liked: Staff & service
It's a good average place for a quick stay. There is no carpet in the rooms. The bare floor is dirty and if you walk around in socks the bottom will be black and filthy. I recommend you wear your shoes or bring slippers. The shower space is very small and the water flow is slow. There is no soap tray to place the shampoo bottle and bar of soap while you're showering so you will have to put them on the shower floor. It's a bare bones place that serves its purpose but don't expect any fancy stuff here.
Stayed 1 night in Jul 2025

10/10 Excellent

Erin

Stayed 1 night in Jul 2025