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Holiday Inn Lancaster by IHG

3.5 star property

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Photo gallery for Holiday Inn Lancaster by IHG

Exterior
Property amenity
Terrace/patio
Lunch and dinner served
Indoor pool, pool loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
26 East Chestnut Street, Lancaster, PA, 17602
  • Place, Lancaster Marriott at Penn Square
    ‪6 min walk‬
  • Place, Central Market
    ‪6 min walk‬
  • Place, Lancaster County Convention Center
    ‪8 min walk‬
  • Airport, Harrisburg, PA (MDT-Harrisburg Intl.)
    ‪36 min drive‬

Room options

View all photos for Standard Room

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(32 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Comm, Roll-In Shower)

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Comm, Roll-In Shower)

9.8 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(71 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Mobil, Accessible Tub)

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Comm, Mobil, Accessible Tub)

7.2 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Comm, Roll-In Shower)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed, Accessible (Comm, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Comm, Mobil, Roll-In Shower)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible (Comm, Mobil, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Lancaster by IHG

This smoke-free hotel features an indoor pool, a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli and self parking. Housekeeping is available on request.
Holiday Inn Lancaster by IHG offers 215 air-conditioned accommodations with coffee/tea makers and a hairdryer. LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Lancaster hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Lancaster by IHG. During your stay, you're just a quick walk from Hole in The Wall Puppet Theater. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 7 minutes by foot from Lancaster County Convention Center and a 3-minute drive from Franklin & Marshall College
  • Dogs welcome for a fee
Holiday Inn Lancaster by IHG offers its guests an indoor pool and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 13 meeting rooms are available. Event space at this hotel measures 22000 square feet (2044 square metres) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Lancaster by IHG. For a fee, parking is available.

This 3.5-star Lancaster hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.
The Imperial – This restaurant serves lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (USD 15 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 7 to 20 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Imperial

Things to do

  • 24-hour gym
  • Indoor pool
  • Library

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 13 meeting rooms
  • 22,000 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 10 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 7 to 20 per person
  • Covered self-parking fee: USD 15 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Lancaster
Holiday Inn Lancaster
Lancaster By Ihg Lancaster
Holiday Inn Lancaster by IHG Hotel
Holiday Inn Lancaster an IHG Hotel
Holiday Inn Lancaster by IHG Lancaster
Holiday Inn Lancaster by IHG Hotel Lancaster

Holiday Inn Lancaster by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 508 out of 1003 reviews
Rating 8 - Good. 271 out of 1003 reviews
Rating 6 - Okay. 130 out of 1003 reviews
Rating 4 - Poor. 54 out of 1003 reviews
Rating 2 - Terrible. 40 out of 1003 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Becky

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly and helpful. The room was clean except for the carpet. There was like a pasta sauce spill next to the bed. No fans in the bathroom can make a very unpleasant stay. They should offer room spray if no fans are a option. Breakfast was great.
Stayed 1 night in Nov 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Tehe perfect ride !
Stayed 1 night in Nov 2025

10/10 Excellent

Tiffany

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Friendly staff
Stayed 1 night in Nov 2025

10/10 Excellent

Mary

Stayed 2 nights in Nov 2025

8/10 Good

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
On the first day of our stay, we came back after being out all day to an unmade room bed were not made towels were on the floor. Floor was wet near air conditioning heating unit.
Stayed 2 nights in Nov 2025

10/10 Excellent

Elena, Pittsburgh

Liked: Cleanliness, property conditions & facilities
Friendly staff. Clean. Easy stay for less than 24hrs. Great location in heart of historic Lancaster. We plan to come back.
Stayed 1 night in Nov 2025

6/10 Okay

Nyah

Cleaning staff came in
Stayed 2 nights in Nov 2025

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and comfortable; Staff were kind and accommodating!
Stayed 4 nights in Nov 2025

10/10 Excellent

Kristin

Liked: Cleanliness, property conditions & facilities
very clean and the restaurant connected to the hotel was excellent.
Stayed 2 nights in Oct 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was in an awesome location!
Stayed 1 night in Nov 2025

10/10 Excellent

Wanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was excellent. Friendly. Breakfast food was very good and the staff were excellent.
Stayed 1 night in Nov 2025

10/10 Excellent

David, Market Drayton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for the puprpose of our trip. Close to the bus station, many places in easy walking distance. Short walk to Central Market. Everyone in the hotel was helpful, friendly, polite. We asked for a late check out, just an hour, which was given to us & helped as this was our last location on our trip.
Stayed 4 nights in Oct 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities
Very clean, nice staff, enjoyed our stay!
Stayed 2 nights in Nov 2025

8/10 Good

Morgan

Stayed 2 nights in Oct 2025

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean. The onsite restaurant was great for dinner.
Stayed 3 nights in Nov 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Everything was great!
Stayed 2 nights in Oct 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean, the bed was absolutely comfortable. Bathroom was clean, but what made the stay so wonderful was the staff. Seriously, some of the most attentive and friendly staff I have experienced in a hotel stay in a long time. I literally mean everyone my wife and I interacted with. Take a bow Holiday Inn in downtown Lancaster…you deserve it. 🙂
Stayed 3 nights in Oct 2025

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, perfect location. We did order from the restaurant attached to the hotel, the dessert was ok, it was still frozen.
Stayed 1 night in Nov 2025

6/10 Okay

Jim

Travelled with family
Liked: Staff & service, property conditions & facilities
When the toilet was flushed, you would lose.Pressure in the shower . the hall area smell musty and not very pleasant.
Stayed 2 nights in Oct 2025

2/10 Terrible

Nairobi

Travelled with family
Our room #507 had bed begs. Hotel is not being responsive about the matter.
Stayed 1 night in Oct 2025

4/10 Poor

Wyatt

Stayed 1 night in Oct 2025

8/10 Good

Linda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly, parking is convenient and the property is clean. My only complaint is the paper-thin walls; I could hear every time someone’s door slammed, the elevator ding and open/close, a dog barking across the hall, and the room next to me blaring music at 9am. Didn’t make for a very good night’s sleep.
Stayed 1 night in Oct 2025

10/10 Excellent

Maureen

Stayed 1 night in Oct 2025

10/10 Excellent

Todd, SPRING CITY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff.
Stayed 1 night in Oct 2025