Avoid if traveling with family, infants, or seniors.Our first experience with Vrbo was unfortunately very poor. We stayed here during my parents' first visit to the USA, and the property was entirely unsuitable for a family of five adults and an infant.• Accessibility Issues: The unit is on the third floor with no elevator. There was no mention of this in the listing. This was a major struggle for our elderly parents and for carrying baby gear. The host was dismissive when we raised the concern.• Check-in Chaos: We were initially directed to the wrong building by security. After carrying all our heavy luggage up three flights of stairs, the host informed us via Ring doorbell that we were at the wrong unit. we had to reload the car and repeat the process at the correct building.• Lack of Basic Amenities: Despite being listed for 6 people, there was only one comforter for two bedrooms. The host promised more but never delivered, forcing me to go to Walmart in the middle of the night so my family wouldn't feel cold.• Utility Failures: Hot water is extremely limited—barely enough for one person to shower. Furthermore, the air quality was concerning; the windows and patio doors are locked shut, and the thermostat indicated a "dangerous environment."The lack of communication and basic preparation made this a very frustrating stay. I would not recommend this place for families.