Date: NovemberâŻ21,âŻ2025
To Whom It Does Concern:
I am submitting this as a formal complaint under the Americans with Disabilities Act (ADA), TitleâŻIII, against Castle Inn & Suites / OYO Hotels, Lawton, OK, for severe discrimination and violations related to my federally protected service dog, my medical records, and my status as a disabled guest.
1. Legal Basis (Service Animal / ADA Violations)
According to 28 C.F.R. §âŻ36.302(c)(7):
> âA public accommodation shall not require documentation, such as proof that the animal has been certified, trained, or licensed as a service animal, as a condition for entry.â
By requesting, obtaining, and retaining my private doctorâs notes, and by photographing or copying them, the hotel has violated this regulation.
The ADAâs official guidance (via DOJ) states:
> âCovered entities may not require ⊠a doctorâs note, for a service animal.â (ada.gov)
Hotels cannot charge pet fees or deposits for service animals; service dogs are not âpets.â (I was charged or threatened with a $20 fee.)
The only legal questions staff may ask about a service animal are:
1. Is the dog required because of a disability?
2. What work or task has the dog been trained to perform?
2. Discriminatory Conduct During My Stay
On November 21, 2025, I checked in at approximately 6:00â6:30âŻPM (per hotel records).
Upon entry, I told the clerk that my dog is a service animal. He demanded âgovernment certification.â I informed him that no such certification