Friendly staff. Great location for access to central places. Had to pay 500 pesos for a small refrigerator. Had leftovers from a restaurant and was told no food could be brought to the hotel because it has a restaurant and next time would result in a charge. I think this is a terrible policy. The TV had no signal and the staff said I could watch You Tube. I desired to watch English language news. I requested they fix this issue but they did not. In addition, a large puddle occurred in the room overnight. When I reported this the staff seemed unconcerned and stated that it had rained. Shower had so many clogged spouts it directed water all over the floor. Despite these issues, I enjoy this hotel and will stay there again if needed.
Poor assistance, with 2kids in tow and luggage, with one adult, you expect somehow they would offer some help sadly, no one did. Have to find our way to the elevator. Breakfast buffet has minimal food choices. Saving grace is, they offer coffee!
No one assisted with the luggage, with 2 kids in tow and 2 luggage with only one adult was hard work. Sadly nobody even asked if we need help.for breakfast buffet, Food was standard. Minimal choices.
The Bad
- Breakfast was SEVERELY lacking, with the food quality extremely disappointing.
- The stench of the creek beside the hotel when you step outside or swim in their pool
- Avoid the rooms facing the city/road if you're staying in a lower floor.
- There is a decrease in value for money due to their price increase.
- Plenty of items unavailable from their restaurant/room service menu.
The Good
- Room size is more than adequate, and the views to either the volcano or the city is nicer on the higher floors
- Bed is comfortable
- Laundry was crisp and clean
- Staff were polite
- Spa therapist was really good. I highly recommend their signature massage.
May reconsider staying elsewhere in the city if this does not improve.
I travel often all over the world...and i never had to pay ro bring in outside food...500 peso for outside food...RIDICULOUS...won't ever be coming back here and I'll be sure to advise all my traveling friends to NEVER come here.
Looks nice inside. The dining are and room are well designed. But bathroom is missing of extra towel or rug for the floor. Water from shower are overflowing on the floor. But I would recommend this hotel.
This was a great place to be based in Legazpi with a lovely outdoor pool that was warm thanks to some very sunny days. Our room looked out on the main road but this was in no way a problem and was not noisey. All the staff were warm and friendly, especially Callie who was always on duty in reception. Sheâs a little dog who quite happily sits on the reception desk greeting visitors. If you feel you want a change from the hotel food (which was good) you can order in from Grab but there is a charge added if your order is before 10pm. The room was spacious and clean with a very comfortable bed.