Great position in the city, free parking, spacious room, but very hot (in July). Altho there was a fan, it was too noisy to leave on at night.
A bit disconcerting to have someone trying to enter the room at 01:15 saying that the key to our room had been allocated to him! It was lucky that there was a chain on the door that we'd chosen to use.
Fabulous stay.
I checked in online the evening before as the property does not have a recpetion.
We got there about 3pm and the PIN we were sent was wrong. Luckily a man was there who helped by phoning for us.
We were not informed of which room we had or how to access the key. Once again the man (sorry we do not know who he was) helped us - thank goodness.
The hotel was beautiful. The location was very centeral but quiet. A huge and very clean room really good and comfortable.
The password for the wifi on an information sheet in the room omitted the second exclamation mark. Had to email the main hotel to get the correct password.
Wonderful hotel and would definately stay again but they do need to improve their communication
The property is not staffed, I arrived and my room key was not there, turned out my room was already booked and someone in it. No alternate rooms in this or sister hotel. Not at toy by them to help find another hotel.
Not heard directly from the hotel to apologise or arrange refund / compensation.
All round poor.
Check in and check out process was very simple. All information was provided by the hotel well in advance. The room was lovely, spacious and clean. Great experience staying here.
Great location, easy free parking, they had provided items that were not always available in much more expensive rooms. We will stay again if we are in the area.
Really pleased with this place. Massive, clean room. Easy to retreive keys. Car park information was conflicting, said midday the day before and 10.30 in the room info.
Thank you for the fan it was much needed.
Pain in the back side, when no reception. Probably my fault for not reading full script. Codes for doors and parking night mare, so spent ages waiting for help. Will be staying in a proper hotel next time. And by the way, room was not that clean or what I had hoped for.
Middle of the town so good for food etc..... parking was good i did struggle to find it, even when i got the map , probably just me âŠ..
Room was clean and tidy, nice big smart TV , good coffee machine bed was comfy, shower / bath could do with a slip mat but all in all it was fine.
I stayed in room 4 which was up a few very steep stairways i would not recommend if you struggle physically to be honest.
A beautiful, peaceful stay! So much space and goregous natural light streaming through sash windiws in the morning.
The rooms are in an historic, listed building, so there are quirks and without the radiators it can be chilly, so if staying in the winter months consider bringing a cosy dressing gown to wrap up in, especially after a relaxing soak in the huge bathtub.
The coffee machine and chocolates were a wonderful treat. As was waking up right in the city centre.
The room was great, comfortable and clean but unfortunately the sash windows are loose so were rattling loudly throughout the night so I couldn't get any sleep.
I contacted the hotel to see if anything could be done to compensate but was told that because it's a grade 2 building it's a characteristic of the accommodation.
What I would suggest is putting some wooden wedges around the window frame to eliminate the movement.
If it wasn't from the noisy windows preventing me from getting to sleep I'd give this hotel 5 stars.