We had a great stay. The town is very walker friendly. The home is comfortable and met all our needs. We enjoyed our stay and will put it on our return list.
Upon arrival, (late/after midnight due to evening events in Lexington) we found NO key in the lockbox and a non responsive keypad- we were unable to enter the home. Despite reaching out to the owner/management/vrbo multiple times, and unsuccessful attempts to resolve the issue, we were forced to find and pay for a hotel to sleep that night. The communication with the management/owner was disjointed and unhelpful, with no real effort made to address the problem. We were repeatedly and insultingly told to âuse the code to find the key in the lockboxâ even when we were reporting an empty box. At one point we were even asked to take an âpictureâ of the empty box as proof. That next morning a message was sent âhoping we were enjoying our stay etcâ/ clearly automated, but wildly inappropriate given we hadnât even been able to enter the home yet! After many unsuccessful trips to the home the following morning, and more messages and calls to Vrbo and owner, a key mysteriously appeared after noon while we were out finding lunch. There was no acknowledgment or apology for the inconvenience caused, in fact there was NO more communication after that key arrived. This experience resulted in unplanned expenses, precious wasted vacation time, and maximal frustration. We have opened a case with Vrbo and are appealing for partial compensation. The lack of responsibility and follow-up communication leaves me with no desire to risk staying at this property again.