We recently stayed at Downtown Jockey-Walk in Lexington. It’s an old house that has been updated although the property is in rough shape (water stain on the kitchen ceiling, broken toilet seat, worn wood flooring, stained rugs, key pad for entry was not reliable due to low batteries, etc) and missing some essentials (e.g. one towel in the kitchen, no dish cloths, no dish soap). The house was in a good location for our purposes, relatively clean and quiet. My biggest issue is with the communication. I rented through VRBO but then was asked to download an app. Both had incomplete info about the property (e.g. what kind of coffee maker, who and how to contact someone). In addition I was getting emails from ‘Experienced Stays’ and ‘Emily’ but did not get timely responses when I emailed her. I suggest they decide on one way to communicate with customers, stick with it and be responsive.