First, let me start of by saying that the property itself is quite nice. Itâs in a great location in a nice development, and the condo has all that you could need for a nice ski vacation. Unfortunately, the condo owners have chosen to partner with Vacasa to actually manage the property. The experience Iâve had with Vacasa is whatâs led me to leave such a negative review and rating (a first for me on Vrbo). On the night of our arival at the condo, we found the heat not to be working (and the internal temperature at 38 degrees). We tried calling Vacasa to try and get someone out to fix the heat that night, but they were completely unhelpful. As the condo was then unusable., we were very lucky to find a local hotel room for the night. The next morning, I tried again to call Vasa to get the heat in the condo fixed. After a lengthy discussion, they agreed to get someone out to try and fix the heat. By the end of the day, the heat finally was fixed and we came back to the condo where we spent the next 2 nights. During my discussion with a Vacasa manager, I was promised a reimbursement for my hotel stay and a small credit for each of the 3 nights of my booked stay at the condo to make up for the fact that the condo was unusable for the first night (really the minimum that they should have offered for our trouble). The major issue now is that its been a full month since our stay, and Iâve yet to receive any of the reimbursements/credits I was promised (which I have in writing). Iâve called Vacasa at least 4 times, and even had Vrbo contact Vacasa, but still nothing. Iâm really at a loss as to why thereâs been no effort to follow through with my reimbursement/credit. As I said, its really a shame as the the condo is quite nice, but the customer service has been abysmal. Renter beware.