4/10 Poor
Angela, Benton
Travelled with partner
1 Sept 2025
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room and bathroom, clean and comfortable. However, it was much noisier than we expected overnight. The windows were old and single glazed. We could hear people in the streets talking and laughing until about 3am.It was a Saturday night in the town centre so we expected some noise but not that much. We could also clearly hear people coming back to their rooms after a night out. We got very little sleep.
Staff were polite and did their best but breakfast was not very organised. They have a system with 2 breakfast sitting so a lot of people arrived for breakfast at the same time which probably wasn’t the best system. We went for the 8-8.15 sitting. People were queuing up to go into the room when we arrived. We didn’t have to wait to long to be seated but the people sitting next to us described it as fawlty towers! We were offered tea and coffee on arrival but we had to remind them twice before it arrived. Staff were bringing food out and taking it to the wrong tables so ended up wandering round asking different tables if that was what they had ordered. The waiter managed to knock the lamp off our table. The people at the next table asked for porridge (off the menu) assuming it would be made onsite but were told they could only have the gluten free porridge which came in a premade pot that they had to add water to themselves. However our breakfast (when we eventually got it) was very nice.
Overall a nice hotel but we wouldn’t stay here again due to the noise
Angela
Stayed 1 night in Aug 2025
