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Aurea Museum by Eurostars Hotel Company

Property class: 5 and above
VIP Access

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Photo gallery for Aurea Museum by Eurostars Hotel Company

Exterior
Exterior
Bar (on property)
Lobby
Minibar, in-room safe, individually decorated, individually furnished

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Rua Cais de Santarém 52, Lisbon, Lisbon, 1100-104
  • Place, Lisbon Cathedral
    ‪2 min walk‬
  • Place, Commerce Square
    ‪7 min walk‬
  • Place, Castle of São Jorge
    ‪7 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪14 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Double Room

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Double Room

9.4 out of 10
Exceptional
(77 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Double Room Single Use

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Double Room Single Use

10.0 out of 10
Exceptional
(11 reviews)
  • 25 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite

7.0 out of 10
Good
(4 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room (with Sofa Bed)

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Double Room (with Sofa Bed)

9.4 out of 10
Exceptional
(6 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Deluxe Double Room, Terrace

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Double Room, Terrace

9.2 out of 10
Wonderful
(7 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Studio Suite (Single Use)

Minibar, in-room safe, individually decorated, individually furnished

Junior Studio Suite (Single Use)

  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Double Room (with Sofa Bed for Child)

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Double Room (with Sofa Bed for Child)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Deluxe Double Room Single Use, Terrace

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Double Room Single Use, Terrace

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

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About this property

Aurea Museum by Eurostars Hotel Company

This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a sauna are on-site. Housekeeping is available on request.
Aurea Museum by Eurostars Hotel Company offers 91 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include baths or showers with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. The spa is equipped with Turkish bath/hammam. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Aurea Museum by Eurostars Hotel Company. During your stay, you're just a quick walk from Commerce Square. Free WiFi in public areas, a full-service spa and an indoor pool are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Within a 15-minute walk of Rossio Square and Commerce Square
  • Airport shuttle service available for a fee
Aurea Museum by Eurostars Hotel Company offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 4 meeting rooms available. A fitness centre, a library, and multilingual staff are also featured at the luxury Aurea Museum by Eurostars Hotel Company. An airport shuttle (available 24 hours) is available for a fee.

This 5-star Lisbon hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Aurea Museum by Eurostars Hotel Company has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 25 for adults and EUR 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • On the bay

Full-service spa

  • Spa open daily
  • Treatment room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 25 for children
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Aurea Museum by Eurostars Hotel Company offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Property Registration Number 7670

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Eurostars Museum Hotel Lisbon
Eurostars Museum Hotel
Eurostars Museum Lisbon

Aurea Museum by Eurostars Hotel Company Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 776 out of 1003 reviews
Rating 8 - Good. 163 out of 1003 reviews
Rating 6 - Okay. 27 out of 1003 reviews
Rating 4 - Poor. 19 out of 1003 reviews
Rating 2 - Terrible. 18 out of 1003 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Mohammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 3 nights in Jan 2026

10/10 Excellent

Assaf

Liked: Cleanliness, amenities, property conditions & facilities
A perfect stay
Stayed 3 nights in Jan 2026

10/10 Excellent

James

Stayed 1 night in Jan 2026

10/10 Excellent

Andre

Stayed 2 nights in Jan 2026

10/10 Excellent

SHELBY

Liked: Cleanliness, staff & service, amenities
Staff was great, room was comfortable, spa was lovely. Great location, close to everything without being busy.
Stayed 2 nights in Jan 2026

10/10 Excellent

JONAS

Liked: Cleanliness, amenities, property conditions & facilities
Spacious and clean room!
Stayed 3 nights in Jan 2026

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities
EVERYTHING WAS PERFECT, WILL DEFINITELY BE BACK!!!!
Stayed 3 nights in Jan 2026

10/10 Excellent

federico

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
almost everything, starting from the cleanliness, to the staff and to the location..
Stayed 2 nights in Jan 2026

10/10 Excellent

Oleg

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean hotel. Kids just loved breakfast. Location of the hotel is perfect.
Stayed 3 nights in Dec 2025

8/10 Good

Xiaolin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall was a wonderful experience, except minor issues. The hotel breakfast is spectacular, the sauna and steam room is perfect after a rainy chill day, the hotel staff is very friendly, and the inside museum tour is quite informative and fun (our guid is very knowledgeable, we think she is an archeologist). We enjoyed the internal museum tour very much! Minor issue we faced are: *the shower in room was somewhat broken (temperature control nob was missing). I realized it at the 2nd night, told hotel receptionist 3rd day morning, and it was not fixed when I came back at night, so I had to phone receptionist multiple times at night for them to send someone to fix it. It took less than 5min for the fix (just needed to put back a nob so I can turn the temperature control lol) *In room request only dial to hotel front desk, which most of time only have 1 person, and very often is doing something else (like answering booking phone call or servicing another client/checkin/checkout), so it was a bit frustrating not able to get to anyone when you seriously need something. (I was ready to just robe up and walk to reception half way in my shower to request the shower fix, cause it was just too cold😭). If you only need a 2min rinse, that water temperature was fine 😂 *last but not least, the hotel bar is tiny and has no clear price/menu…. the bartender needs to be requested when you want a drink, and most of time doesn’t speak english 😂
Stayed 3 nights in Jan 2026

10/10 Excellent

Patricia, Goffstown

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an awesome location. The staff was very friendly. Room was quiet and very clean. Beds were super comfortable. Would definitely stay here again. Loved this hotel!
Stayed 6 nights in Dec 2025

10/10 Excellent

Kassim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean & comfortable. In room chilled apéritif was an enjoyable surprise.
Stayed 1 night in Dec 2025

8/10 Good

Philip, Cranleigh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff in an exceptionally clean hotel. Ideal for the old town and local restaurants.
Stayed 3 nights in Dec 2025

10/10 Excellent

lei

Liked: Cleanliness, amenities, property conditions & facilities
Good location. The room is clean and spacious with very good sound proof, very comfortable mattress and big bed for two. Breakfast is ok, staff are very polite and friendly. The only thing to bear in mind is that you may need to wait for sometime to have the room if you arrive at the hotel before 3pm. Overall I would recommend this hotel.
Stayed 5 nights in Dec 2025

10/10 Excellent

Erez

Stayed 1 night in Dec 2025

10/10 Excellent

Rina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice and clean. Food was superb.
Stayed 2 nights in Dec 2025

10/10 Excellent

Farrah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was beautiful and clean but what stood out to me was the staff - very attentive, friendly and super helpful. Johanna right at check-in at the registration desk, gave us lots of useful information, recommendations based on our plans, and even helped making some reservations for us. The location is great that one can walk to the old town and attractions, tons of restaurant choices nearby and close to water. I would love to stay there again if we visit Lisbon again. Best, Anis
Stayed 3 nights in Dec 2025

10/10 Excellent

Gordon

Stayed 2 nights in Dec 2025

8/10 Good

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a good lication. Close to a lot. Check out on youtube before you book to see all the details. 🎥
Stayed 5 nights in Dec 2025

10/10 Excellent

Devin

Stayed 1 night in Dec 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel!!!!
Stayed 2 nights in Dec 2025

10/10 Excellent

Linda M

Liked: Cleanliness, staff & service, amenities
Everything lovely, and the tour of the ruins beneath the hotel was excellent
Stayed 1 night in Dec 2025

4/10 Poor

Stacey

Liked: Cleanliness, amenities, property conditions & facilities
We arrived Friday morning & reserved a room for Thursday night due to early morning arrival on Friday . Upon arrival, Catarina, who worked at the front desk, asked for our info which we gave. Due to getting off a long flight & time of morning, I said we’re checking in today. She claim she couldn’t find our reservation so I showed her the res. from my phone. It went all downhill from there! She blew up stating I gave her the wrong info & how she can’t properly do her job if given the wrong date. She had a nasty attitude to which I let her know! She asked for our passports & credit card which we gave. She then slapped the passports on the desk instead of handing them back to me. She then tried swiping our Amex and told us it was declined - we were like seriously, it’s a platinum card! We then gave her another card to which she also said declined! By this time, we were highly upset bc this woman was either racist or having a bad day! She then tried explaining that a pin # was needed to use any card in Lisbon. Then she asked for $100 dep. in order for us to use one of our credit cards which she said was declined! We ended up using a debit card w/a PIN just to get in the room. We also called Amex who never heard of such nonsense. My spouse went down & spoke w/Soraya (sp?) mgr, who stated everything done earlier wasn’t hotel policy! She apologized which made us feel better. Stay away from Catarina as she’s rude & may have a disdain for Americans! Thx to Sara for anniv wine!
Stayed 4 nights in Dec 2025

10/10 Excellent

Guillermo

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Nov 2025

10/10 Excellent

Hamid

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All good service except smart tv
Stayed 5 nights in Nov 2025