There was a constant terrible smell in the room ...which the hotel admitted was due to drain blockages, beds uncomfortable, and the pictures on the website DO NOT reflect the reality......very disappointed
Was stuck down in the basement next to the kitchen and staff toilet!!
Had a food delivery about 10pm was banging around for an hour on the phone outside room. Someone use the microwave about midnight!! Then chef come in at about 6.30 to start breakfast more banging around!!!
The staff used the toilet about 10 time over the night!
Small damp well used room squeaky bed lumpy pillows.
All in all got about 2 hours sleep if lucky
Would definitely not recommend!!!!!
Room clean, staff helpful, convenient for town centre and trains BUT rooms spread over 4 levels and there is no lift - guests may have mobility issues and should be warned,
Very friendly staff,Very clean room and modern. Lovely variety choice of breakfast and all good quality. Quiet nights sleep and comfortable beds. Easy to find and off road parking for easily 8 vehicles. Would definitely use this hotel again and recommend it to anyone to stay at. 5 Star rating
The staff were friendly and welcoming throughout the stay. Room facilities were basic, with some maintenance issues noted â a drawer shelf fell through, and the carpet was left wet following daytime cleaning. The door closed with a loud slam unless held manually, which could be disruptive.
Objectionable odour in the hotel room, all towels on the first day are wet, barely variety by breakfast only on cheese and one cold cuts in most bad condition. Only toast and no rolls.
Breakfast was not available at all Days at 8am
Reasonably priced, friendly staff, decor could do with being touched up. Close to Beckenham town (5 minutes walk) Beckenham junction station just round the corner. Breakfast was continental, with milk alternative but no butter alternative.
We were in town for a funeral the next day so weren't super critical but the staff were friendly and helpful, and looked after my son and I as if we were family.
We headed out to the High Street and had the most amazing meal at The Pearl.
I definitely will return!