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Best Western London Heathrow Ariel Hotel

4.0 star property

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Photo gallery for Best Western London Heathrow Ariel Hotel

Breakfast, lunch, dinner served; international cuisine
Lobby sitting area
Executive Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board
Meeting facility
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View in a map
118 Bath Road, Hayes, England, UB3 5AJ
  • Place, Airport Bowl
    ‪2 min walk‬
  • Place, Cranford Countryside Park
    ‪16 min walk‬
  • Place, Harlington Sports Centre
    ‪6 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪10 min drive‬

Room options

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board

Executive Room, 1 Double Bed, Non Smoking

7.8 out of 10
Good
(30 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, laptop workspace, soundproofing, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(144 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board

Standard Room, 1 Single Bed, Non Smoking

8.4 out of 10
Very good
(124 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board

Standard Room, 2 Single Beds, Non Smoking

7.6 out of 10
Good
(41 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

1 Double Bed, Non-Smoking, Executive Room

  • Sleeps 2

View all photos for Standard Room With Double Bed-Non-Smoking

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room With Double Bed-Non-Smoking

  • Sleeps 2

Standard Room With Single Bed, Non-Smoking

  • Sleeps 1

View all photos for Standard Room, 2 Single Beds, Non Smoking

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Single Beds, Non Smoking

  • Sleeps 2

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The price is CHF 52
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About this property

Best Western London Heathrow Ariel Hotel

This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference centre, 24-hour room service and a business centre.
Best Western London Heathrow Ariel Hotel offers 184 air-conditioned accommodations with a hairdryer and an iron/ironing board. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Best Western London Heathrow Ariel Hotel. During your stay, you're just a quick walk from Airport Bowl. Free WiFi in public areas, a restaurant and a bar are available.
  • Free WiFi and wired Internet
  • Enjoy international cuisine while dining at The Junction Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, a business centre and a meeting room
  • Guests speak favourably about the proximity to the airport and the value of their stay
  • 13 minutes by car from Windsor Castle and 13 minutes from Twickenham Stadium
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 355 square feet (33 square metres) and includes a conference centre. A vending machine, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly Best Western London Heathrow Ariel Hotel. Parking is available for a fee.

This 4-star Hayes hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
The Junction Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (GBP 15 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 15.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Junction Restaurant

Family friendly

  • In-room cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference centre (355 square foot of space)
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair-accessible parking

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 15.95 per person
  • Self-parking fee: GBP 15 per night
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ariel Holiday Inn
Ariel Holiday Inn Heathrow
Heathrow Ariel Holiday Inn
Heathrow Holiday Inn Ariel
Holiday Inn Ariel
Holiday Inn Ariel Heathrow
Holiday Inn Ariel Hotel
Holiday Inn Ariel Hotel Heathrow
Holiday Inn Heathrow Ariel
Hayes Holiday Inn
Holiday Inn London - Heathrow Ariel Hotel Hayes
Holiday Inn London Heathrow Ariel Hotel Hayes
Holiday Inn London Heathrow Ariel Hotel
Holiday Inn London Heathrow Ariel Hayes
Holiday Inn London Heathrow Ariel
Holiday Inn Hayes
Holiday Inn London - Heathrow Ariel Hayes, UK - Greater London
Best London Heathrow Ariel
Holiday Inn London Heathrow Ariel
Best Western London Heathrow Ariel Hotel Hotel
Best Western London Heathrow Ariel Hotel Hayes
Best Western London Heathrow Ariel Hotel Hotel Hayes

Best Western London Heathrow Ariel Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 493 out of 1473 reviews
Rating 8 - Good. 454 out of 1473 reviews
Rating 6 - Okay. 272 out of 1473 reviews
Rating 4 - Poor. 144 out of 1473 reviews
Rating 2 - Terrible. 110 out of 1473 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

DIANE

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 1 night in Dec 2025

10/10 Excellent

Didier

Liked: Cleanliness, property conditions & facilities
Spotless room, very nice staff and good food
Stayed 2 nights in Dec 2025

4/10 Poor

maegan

Stayed 1 night in Dec 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Excellent all round, highly recommended 🙂
Stayed 2 nights in Dec 2025

10/10 Excellent

Stephen

Liked: Staff & service, room comfort
The room was alil noisy tbh
Stayed 1 night in Dec 2025

4/10 Poor

Jordan, Dorchester Center

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The staff was great, but the bathroom was not. The water in the shower was always backed up and there was grim left over after the water was drained. Also, housekeeping never came to my room even when i left the card out saying that they can come in and clean.
Stayed 5 nights in Nov 2025

10/10 Excellent

Sayed

Stayed 1 night in Nov 2025

4/10 Poor

Annalisa

Stayed 1 night in Dec 2025

4/10 Poor

Sian, GRANDE-DIGUE

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room needs renovating. Looks like it hasn’t been upgraded since 1960. Sheets and towels had stains on them. Hallway on the 2nd floor had dirty carpets. Food at the hotel restaurant is over priced.
Stayed 1 night in Dec 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service
Given its age - my family and I first stayed here in 1962! - I was pleasantly surprised. All staff I came into contact with were friendly and helpful.
Stayed 1 night in Dec 2025

10/10 Excellent

Tania

Stayed 2 nights in Nov 2025

6/10 Okay

Yury

Stayed 1 night in Dec 2025

4/10 Poor

sangeeta

Liked: Staff & service
None of the lifts were working, my room was on the 3rd floor. Suitcases were brought up but it was a pain. Safe and mini fridge not plugged in. Were they even working ?No phone in the bedroom. Shower curtain not working properly.Breakfast was cold. Receptionist said they were having a refurb. Don’t understand why that should affect me and the full price I had to pay.
Stayed 1 night in Dec 2025

6/10 Okay

Daisy

Disliked: Property conditions & facilities
Non working elevators were a very big inconvenience. Otherwise great location easy access to LHR
Stayed 1 night in Nov 2025

8/10 Good

James

Liked: Cleanliness, staff & service
The lobby and publicly accessible areas are lovely, but the rooms are very much in need of some attention, it felt like I went back in time by about 30 years, so much about the rooms themselves is dated and tired looking.
Stayed 1 night in Nov 2025

6/10 Okay

Jones

Stayed 1 night in Nov 2025

8/10 Good

Warren

Business traveller
Liked: Cleanliness, staff & service
Broken lift but pleasant staff
Stayed 1 night in Nov 2025

2/10 Terrible

George, Brampton

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room 3rd floor but without lift! Room too cold, Thermostat can not be adjusted.
Stayed 2 nights in Nov 2025

10/10 Excellent

Marcia

Stayed 1 night in Nov 2025

8/10 Good

Terence a

Stayed 1 night in Nov 2025

4/10 Poor

Dawn

Liked: Cleanliness
Disliked: Amenities
Ridiculously Noisy even when guests were few. Construction projects starting at five in the morning. Elevator out for a week. Took two days to get trash bags after I asked front desk and cleaning manager neglected to get me some herself.
Stayed 27 nights in Oct 2025

2/10 Terrible

david, MARGATE

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
arrived around 11pm to find both lifts out of action, allocated a room on the third floor! (and it seems that is a long term problem due to delay in obtaining spare parts). As the kitchen was closed a 79year old and I ( 82 years) were escorted through it to a service lift within the cooking workspace- which I guess couldn’t happen during food service hours) but we should have been informed in advance to enable booking an alternative! room clean and comfy but at around midnight someone opened my door with a keycard, woke me up & was only prevented from entering my room by the security chain - totally unacceptable. slept well but at 08.30 had to bump cases down three floors of stairs. Breakfast good & plentiful but wouldn’t consider staying at Aerial again
long term problem?
Stayed 1 night in Nov 2025

4/10 Poor

Bjorn

Business traveller
Disliked: Staff & service
Stayed 1 night in Nov 2025

8/10 Good

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
Staff all very professional.
Stayed 1 night in Nov 2025

8/10 Good

Rajinder

Liked: Staff & service, amenities
Staff, the room was not made despite the request
Stayed 3 nights in Nov 2025