Clean,
Comfy room, continental breakfast was a bit on the cheap side, we ended up having an excellent breakfast in the pub restaurant, room was really nice
Stayed here for a night with family before flying from Heathrow the following morning.
No problems with room , enough room for the 4 of us and no issues with cleaning .
My flight was delayed and caused me to miss the check-in time for this hotel by literally 30 minutes. The hotel said they would not wait for me, would not leave me a key, and denied me access to stay at the hotel for the night. However, they did not refund my money and still charged me the full amount. I was left to find a hotel, in London, for the same night with no assistance from the hotel or hotels.com - I was not refunded or credited at either place. This is completely unacceptable and the hotel needs to be held responsible. Scrambling to find a hotel was a nightmare.
Was just what we needed! Accommodation was decent and the location was great for our football tournament. We had a lovely evening meal in the restaurant and the staff were really accommodating
Les points forts : Personnel et service et confort de la chambre
Check in was prompt. I was shown to my room. The bed was comfortable. The room was spacious but the bathroom a little narrow. The panelling over the toilet pipe was broken. I was in courtyard 2. There was a tray with 2 cereal, 2 jam and 2 croissants. 2 yoghurts, 2 milk bottles and 2 water bottles were in fridge. There was tea, coffee and sugar. The room was dirty. I put my phone on bedside unit to charge and my hand got sticky. I had to clean the surface with water and sheets of toilet roll. The hard floor was dirty. I noticed the dirt from my feet on my bedsheet. There was a tv which I used to listen to radio. It went off a few times. I met friends in the restaurant. There was a wedding on but meals were nice. They hadnât checked toilets though and toilet roll was out. No itemised bill but the total price sounded about right.
Property itsself was ok nothing fancy but nothing extra. Noowhere in the room to sit other than the bed. No tissues. Had issues locking the front door and figuring out the shower head. Located on a cute canal but next to decrepid house boats that looked like the homeless lived in them. Saw a rat while walking the path. Staff were very friendly and helpful!
One night stay at the property before our flight from Heathrow Airport, lovely place and facilities for what our family of 4 needed.
Food at the restaurant was outstanding especially the Sunday roast definitely recommend the property and restaurant and would use the property in the future as Heathrow Airport was close by and easy to access.
Very welcoming and loverly accommodation in a great setting. Perfect for our trip to the theatre in Hayes. Enjoyed an excellent meal in the restaurant. No breakfast in the restaurant as doesnât open until 12 but cereal, croissant, and yoghurt provided in the room which suited us.