8/10 Good
Zina
Travelled with partner
10 Nov 2025
I need to emphasize and recommend to those staying at this hotel to ONLY book the 'Refurbished' suites.
My fiancé and I originally booked an 'Original' double room, thinking we wouldn’t mind an outdated space. Unfortunately, we were placed in a basement room that was small, musty, and still had trash left in the bin from the previous guest. It was immediately clear that staying in that room would make it difficult to relax and enjoy our time in the city.
We upgraded to a 'Refurbished' suite, and the difference was dramatic. The new room was clean, spacious, and completely odor-free, a total contrast to the first room. Our stay became enjoyable only after switching rooms, and the higher rating I’m giving this hotel is solely because of the quality of the refurbished suite.
The hotel itself is in a great location, just a short walk from Queensway and Bayswater tube stations, making it easy to get around London. The staff were kind and helpful, and the luggage storage service was convenient for us after checkout.
Zina
Stayed 5 nights in Oct 2025



























