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Crowne Plaza London - Docklands by IHG

4.0 star property

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Photo gallery for Crowne Plaza London - Docklands by IHG

Meeting facility
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Indoor pool
Spa
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Western Gateway, Royal Victoria Dock, London, England, E16 1AL
  • Place, IFS Cloud Royal Docks Station
    ‪3 min walk‬
  • Place, ExCeL Exhibition Centre
    ‪4 min walk‬
  • Place, Royal Victoria Bridge
    ‪6 min walk‬
  • Airport, London (LCY-London City)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds (Mini cooler)

8.6 out of 10
Excellent
(22 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed, Accessible

8.6 out of 10
Excellent
(12 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room

9.0 out of 10
Wonderful
(11 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed (Mini cooler)

8.8 out of 10
Excellent
(20 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible (Minicooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Minicooler)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(9 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About this property

Crowne Plaza London - Docklands by IHG

Waterfront hotel with full-service spa and fitness centre
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a steam room are on-site. Housekeeping is available once per stay.
Crowne Plaza London - Docklands by IHG offers 210 accommodations with a safe and free newspapers. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a steam room and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rinu. Services include massages. The spa is open daily.
Our customers tell us they can't get enough of Crowne Plaza London - Docklands by IHG's great location. During your stay, you're just a quick walk from ExCeL Exhibition Centre. Free WiFi in public areas, a full-service spa and an indoor pool are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with massages at Rinu
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a steam room
  • Guests have great things to say about the location and the breakfast
  • 5 minutes by foot from ExCeL Exhibition Centre and a 3-minute drive from Thames River
Crowne Plaza London - Docklands by IHG offers its guests a full-service spa, an indoor pool, and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and a meeting room are available. A fitness centre, spa services, and multilingual staff are also featured at the business-friendly Crowne Plaza London - Docklands by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Crowne Plaza London - Docklands by IHG has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 25 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 19.99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • On the waterfront

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 19.99 per person
  • Self-parking fee: GBP 25 per day (in/out privileges)
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Crowne Plaza Hotel London Docklands
Crowne Plaza London Docklands
London Docklands Crowne Plaza
Crowne Plaza London - Docklands England
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London Docklands Hotel
Crowne Plaza Docklands Hotel
Crowne Plaza Docklands
Crowne Plaza London Docklands
Crowne Plaza London Docklands an IHG Hotel
Crowne Plaza London - Docklands by IHG Hotel
Crowne Plaza London - Docklands by IHG London
Crowne Plaza London - Docklands by IHG Hotel London

Crowne Plaza London - Docklands by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 568 out of 1010 reviews
Rating 8 - Good. 297 out of 1010 reviews
Rating 6 - Okay. 82 out of 1010 reviews
Rating 4 - Poor. 33 out of 1010 reviews
Rating 2 - Terrible. 30 out of 1010 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marcia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time I stayed at this hotel and will not be the last. I brought a group over from the States for their first trip to Europe. Check in was easy, the staff was polite and professional. We included the breakfast. There was a great selection of fresh, colorful food for all palates. Easy to get to the center of London but so nice to get back to the hotel and the river. Some excellent restaurants in walking distance. Looking forward to going back again next year.
Stayed 4 nights in Sep 2025

8/10 Good

Marc

Stayed 2 nights in Sep 2025

6/10 Okay

Abi

Disliked: Cleanliness
Staff on arrival wasn’t welcoming. Room was ok. However stains on carpets. Empty packets in the bed side table and cup stains on the table/bed side table. Cleanliness was below average for an hotel of this standard. No tv remote for the TV. Over all, would off been better to stay at the premier inn.
Stayed 1 night in Oct 2025

10/10 Excellent

Michaela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff member on check in was lovely and very helpful
Stayed 1 night in Sep 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff.. perfect location for the O2..
Stayed 2 nights in Sep 2025

8/10 Good

Colin

Liked: Cleanliness, property conditions & facilities, room comfort
Nice breakfast, good cooked English breakfast and continental breakfast available, however, this was less varied. Bar and drinks were nice. Pool is nice but gets very busy during the day, and has a steam room and sauna, so lots of facilities. Good location for Cloud cable car and O2 arena. Room was clean and turned over daily, however, we were let down during our 10th anniversary weekend as had booked specially but nothing was organised and miscommunication with staff/hotel management whom promised a token but this occurred. Overall, good hotel and chain, and with more care and attention could be very good.
Stayed 2 nights in Sep 2025

6/10 Okay

Miss

Liked: Cleanliness, staff & service, property conditions & facilities
We moved rooms as the first room had an issue with the carpet. Our room was spacious and clean but there was a smell coming from the shower room which I noticed in the room we had moved from too. There could possibly be a drainage issue on that side of the hotel. Most of the reception staff were polite and courteous. Table allocation for breakfast needs to be better with some kind of indication that a table has been allocated despite all the occupants lining up to get breakfast. I would stay here again but hope they sort out the drainage and table allocation issues. The hotel is in a good location and as mentioned before, the majority of the staff are lovely and welcoming.
Stayed 1 night in Sep 2025

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel ticked all of the boxes. Very clean, beds comfy and good breakfast. Staff were helpful and friendly. I would stay here again.
Stayed 6 nights in Sep 2025

10/10 Excellent

Carmel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly
Stayed 1 night in Sep 2025

10/10 Excellent

Derek

Liked: Staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Rebekah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The staff and facilities were excellent. Short walk to train station and cable cars.
Stayed 2 nights in Sep 2025

8/10 Good

chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice hotel overall. Window didn’t close in our room, slight smell of sewage in the bathroom in the evening and Tv didn’t work very well (not that we really needed it). Breakfast lovely, used the pool which was nice and everywhere was clean, staff polite. Perfect location for what we needed.
Stayed 1 night in Sep 2025

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The water in the ool was opaque. I could not see underwater at all despite wearing goggles. I was worried it was dirty. However it didn't smell or seem dirty. I expect to be able to see. I wish there hadn't been a swimming lesson in the pool . It's too small for that. Glad there were towels. Restaurant. I do not expect to be charged for water. £1.50 no chance. My poke said was superb as was my panko halloumi but it was huge portion even for me. Not enough chilli sauce. Love the porridge in the mornings but poor selection of jam. Scrambled egg tasted like it has cream in it. Some might like that, I don't. Sausages and bacon clearly high quality. Very nice breakfast. Not enough selection in the evening meal.
Stayed 2 nights in Sep 2025

8/10 Good

Gurmeet

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Broken lift and jacuzzi was broken for our duration. Rooms was dirty people left rubbish in rooms. Shower not working. Awful hotel avoid
Stayed 1 night in Aug 2025

10/10 Excellent

Janice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Mya

Stayed 2 nights in Sep 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

London getaway

Staff were lovely helpful
Stayed 1 night in Sep 2025

10/10 Excellent

Remy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing staff and facilities, lovely rooms and overall lovely hotel
Stayed 2 nights in Sep 2025

10/10 Excellent

Farmer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice hotel. Super convenient for events at Excel. Staff are wonderful, especially Elizabet who helped me combine two bookings together so my extension to my original booking resulted in me staying in the same room. Breakfast staff are fantastic too!
Stayed 1 night in Sep 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive,patient staff, always accommodating :)
Stayed 5 nights in Sep 2025

10/10 Excellent

Mitch

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Smart hotel and great location for Excel and close to Elizabeth Line for swift travel into centre. Great facilities and comfortable.
Stayed 2 nights in Sep 2025

10/10 Excellent

Yosra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting son in the area with elderly parents. Pleasant hotel short walk from Elizabeth line. Hotel staff friendly, rooms clean with comfortable beds and mini fridge which was really handy
Stayed 1 night in Aug 2025