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DoubleTree by Hilton London Kensington

4.0 star property

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Photo gallery for DoubleTree by Hilton London Kensington

Exterior
40-inch flat-screen TV with satellite channels, TV
Lunch and dinner served
Studio, 1 Queen Bed, Terrace | Private kitchen | Coffee/tea maker
Studio, 1 Queen Bed, Terrace | Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
100 Cromwell Road, London, England, SW7 4ER
  • Place, Natural History Museum
    ‪7 min walk‬
  • Place, Royal Albert Hall
    ‪12 min walk‬
  • Place, Hyde Park
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪32 min drive‬

Room options

View all photos for Room, 1 Double Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Double Bed

8.8 out of 10
Excellent
(29 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(107 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds (Duplex)

Suite, 2 Double Beds (Duplex) | Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Double Beds (Duplex)

9.4 out of 10
Exceptional
(3 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible

Shower, rainfall showerhead, free toiletries, hair dryer

Room, 2 Double Beds, Accessible

8.8 out of 10
Excellent
(5 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, 2 Double Beds, Connecting Rooms

Shower, rainfall showerhead, free toiletries, hair dryer

Family Room, 2 Double Beds, Connecting Rooms

  • 42 sq m
  • Sleeps 8
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

8.8 out of 10
Excellent
(23 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Private kitchen | Coffee/tea maker

Apartment, 1 Bedroom

  • 90 sq m
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

7.8 out of 10
Good
(7 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Duplex)

40-inch flat-screen TV with satellite channels, TV

Suite, 1 King Bed with Sofa bed (Duplex)

  • 42 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed (Duplex)

40-inch flat-screen TV with satellite channels, TV

Suite, 1 King Bed (Duplex)

10.0 out of 10
Exceptional
(2 reviews)
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

40-inch flat-screen TV with satellite channels, TV

Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

7.8 out of 10
Good
(19 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed (Duplex)

40-inch flat-screen TV with satellite channels, TV

Suite, 1 Queen Bed with Sofa bed (Duplex)

7.0 out of 10
Good
(14 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed, Terrace

Premium bedding, in-room safe, desk, laptop workspace

Studio, 1 Queen Bed, Terrace

  • 46 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds

8.0 out of 10
Very good
(3 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Room, Multiple Beds

Deluxe Room, Multiple Beds | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, Multiple Beds

  • 26 sq m
  • Sleeps 4
  • 3 Double Beds

King Room-Accessible

  • Sleeps 2

Deluxe King Room

  • Sleeps 2

Duplex King Suite

  • Sleeps 4

Duplex King Suite With Sofa Bed

  • Sleeps 4

King Room

  • Sleeps 2

View all photos for One-Bedroom King Apartment

Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer

One-Bedroom King Apartment

  • Sleeps 7

Duplex Queen Suite With Sofa Bed

  • Sleeps 4

Accessible Room with Two Double Beds

  • Sleeps 4

Deluxe Room with Two Double Beds

  • Sleeps 4

Loft Suite 2 Doubles

  • Sleeps 6

Deluxe Room with Three Double Beds

  • Sleeps 6

View all photos for Family Connecting Deluxe Room

Premium bedding, in-room safe, desk, laptop workspace

Family Connecting Deluxe Room

  • Sleeps 8

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About this property

DoubleTree by Hilton London Kensington

Hotel with a restaurant, 6-minute walk to Natural History Museum
A restaurant, a fitness centre and a bar/lounge are available at this hotel. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and concierge services are on-site.
DoubleTree by Hilton London Kensington offers 163 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
DoubleTree by Hilton London Kensington's great location gets high marks from our customers. During your stay, you're just a quick walk from Natural History Museum. You'll find features such as free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the local sightseeing and the helpful staff
  • Within a 15-minute walk of Natural History Museum and Royal Albert Hall
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and 6 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton London Kensington.

Smoking is allowed in designated areas at this 4-star London hotel.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Kens Bar & Restaurant – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
London Secret Garden – On-site restaurant. Reservations are required. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Kens Bar & Restaurant
  • London Secret Garden

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (60 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 25.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel London Kensington
Crowne Plaza London Kensington
London Kensington Crowne Plaza
Crowne Plaza Kensington Hotel London
Crowne Plaza London Kensington England
Crowne Plaza London Kensington Hotel
Crowne Plaza London Kensington
Crowne Plaza London Kensington an IHG Hotel
DoubleTree by Hilton London Kensington Hotel
DoubleTree by Hilton London Kensington London
DoubleTree by Hilton London Kensington Hotel London

DoubleTree by Hilton London Kensington Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 453 out of 1002 reviews
Rating 8 - Good. 268 out of 1002 reviews
Rating 6 - Okay. 141 out of 1002 reviews
Rating 4 - Poor. 84 out of 1002 reviews
Rating 2 - Terrible. 56 out of 1002 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great breakfast service.
Stayed 1 night in Sep 2025

8/10 Good

Nico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 3 nights in Sep 2025

10/10 Excellent

Soraya

Liked: Cleanliness, amenities
Great location, clean, great room size.
Stayed 1 night in Sep 2025

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, fantastic staff, gave me two cookies on check in because I was hungry and couldn’t have been more helpful when I was struggling with my payment card. Would stay here again!
Stayed 1 night in Sep 2025

10/10 Excellent

Duncan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

4/10 Poor

Kuldeep

Disliked: Cleanliness, staff & service, property conditions & facilities
Only one lift was working very slow. Second was under maintenance. I asked the receptionist many times for converter charger to charge our devices . But they always said
Stayed 3 nights in Aug 2025

6/10 Okay

Rick jiabin

Stayed 1 night in Aug 2025

4/10 Poor

Kayril

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Overall, our experience was not pleasent. There were two elevators, one of them was not working. The gym is very small. The staff consistenly forgot to bring water to the room.
Stayed 7 nights in Aug 2025

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, clean hotel! Nice staff!

Perfect location where we could hop onto the Underground and it was close to so many restaurants and museums right in the area. The staff was so friendly and professional. We will definitely keep this hotel in mind for future visits. Highly recommend!
Stayed 5 nights in Jul 2025

2/10 Terrible

Munira

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has to be the worst stays ever, cobwebs hanging off the cloning, dusty rooms andj
Stayed 2 nights in Aug 2025

8/10 Good

Alex

Stayed 2 nights in Aug 2025

10/10 Excellent

Shahid

Stayed 2 nights in Aug 2025

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Manjit

Stayed 4 nights in Aug 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The option to have a room for a family of 5 was incredible!
Living room area and couch is the pull out bed
Tv in the living area
Rooms on the second floor
Tv on the second floor
Stayed 6 nights in Aug 2025

10/10 Excellent

COLLEEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Blaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1/2 block walk from Gloucester Rd Underground station (no lift from Piccadilly line platform, so have to carry bags up one flight of stairs before accessing lift, but otherwise very easy hike with bags). Several places to eat from across the street (Ask Italian is delicious) to 2 blocks away in addition to restaurant at hotel. Super friendly staff at front desk. Check-in isn’t officially until 3pm, but they’ll secure your bags for you soon as you get there so you can explore around without worrying about them. And they’ll let you into a room earlier than 3 if housekeeping manages to get one ready earlier. Room was very spacious with king bed, refrigerator and large washroom. 5-stars from us at this place!
Stayed 1 night in Aug 2025

10/10 Excellent

Hillary, Palmer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in an excellent location with lots of shopping and food. We were able to walk to all the sights we wanted to see. We arrived very early and they were very kind to check in all our luggage and hold it until our rooms were available. The rooms are nice and spacious and the bedding was comfortable. The breakfast has lots of options and the staff was lovely. I would Definitely stay here again
Stayed 2 nights in Aug 2025

4/10 Poor

Amy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Black mould in the bathroom - smell was awful.
Stayed 2 nights in Aug 2025

8/10 Good

gelcys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds . Nice area near the tube . Clean . Excellent service
Stayed 3 nights in Aug 2025

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Jingzhou

Stayed 3 nights in Aug 2025

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a family of four the room was a bit small. But overall great location, beds were very comfortable, so many dining options, and transportation was very close by. Staff was wonderful, always helpful.
Stayed 5 nights in Jul 2025

6/10 Okay

Holly

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Jul 2025

8/10 Good

John Katrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025