Positive, the staff where friendly at reception and behind the bar, but after that it was the worst place i have stayed. I was in room 6, there was a leak so the carpet was continuously wet outside the bathroom. I put down towels and asked for more to shower, not arrived. I got bitten during the night from either bed bugs or bugs to do with the damp. Room spelt damp also.
Really nice staff and welcome, made us feel comfortable and happy to answer questions about getting into London. Very conveniant for O2.
Improvements - asked for batteries for remote to tv, never arrived, remote not work, towels had hairs on them not ours, socket for kettle looks burnt and had to plug in other socket for it to work. Stains on carpet and ceilings and shower does not work at all.
Very noisy for planes n trains.