Very basic ,one plug socket in room ,tea and coffee available but no milk or spoon ,sliding barn door for toilet ,no handle and not closing properly ,bed very firm
Arriving to an arrogant receptionist who even canât speak English properly in UK and demanding security deposit in cash ending with terrible manager response and response while checking out. They allow marriages in their small bar area and I believe the hotel was just a 7-9 bedroom property with terrible odour, fuse lights and unprofessional staff however they mentioned outside that new management has take over. I would recommend to edit those remarks to goons has takeover.
I wasnât able to stay here. I arrived to be met by a very rude and unfriendly person who told me the system was down and she couldnât find my booking and that hotels.com would refund me. This was close to midnight and I was made to drive 3 hours back to Manchester. AVOID AT ALL COSTS.
Charged me for a deposit, then on checkout, proceeded to charge me again for another deposit of the same value instead of refunding me. Waited 2 hours to sort, was then told that it has been refunded, just to find out that the original deposit hold had been taken away, the extra deposit total still stood?! Seemed like an absolute scam. Wouldâve recommended this place if it wasnât for the deposit saga. Unreal
The room was tiny. The towels we were given were dirty. The door got stuck the next morning and it had to be broken down for us to get out of the room. The staff is not bilingual. They do not speak English, which would be fine except it means that they donât understand how to work the pin pad to reverse the 50ÂŁ deposit we had to give when we arrived. The bed was extremely uncomfortable.
I booked a "Large Family Ensuite" with 1 Queen Bed and 2 Single Beds for my cousin's family (2 adults and two kids) for 1 night on 31st May 2025, as this is close to my home.
After checking in the front desk attendant lady showed us a very small double bed room with hardly any space on the sides, and said this is the only room available right now and there is extra ÂŁ40 charge if you want the room that was booked. We showed the booking confirmation and after conversation with the manager they gave us the room we had booked.
After all the argument and rudeness from the staff, they gave us a room with stinking toilet and no shower gel and towels.
So disappointed with experience with this visit. It did not worth the money and time we paid for.