Pretentious, rude, and zero hospitality â a complete circus
Without exaggeration, this was the worst hotel experience we've ever had. I was traveling with my wife, who is 5 months pregnant, and my 80-year-old father. Despite this, they gave us a room on the fourth floor of a building with no elevator.
When I asked to change rooms, the only "solution" they offered was an âupgradeâ to the same type of room, but at double the price â as if they were doing us a favor.
Letâs be clear: no one is demanding that the hotel have an elevator. Whatâs unacceptable is that they treat the lack of one as the customerâs problem. The receptionist literally said, âSince we donât mention an elevator on the website, you should assume there isnât one â itâs all clear.â That is, apparently, their idea of transparency and service.
We then asked for something incredibly simple: to leave our heaviest suitcases on the ground floor for a few hours so that my pregnant wife and elderly father wouldnât have to carry them up. The response? A blunt no, delivered with a rude, arrogant attitude.
They actually had the nerve to say: âIf you canât carry heavy luggage, you shouldnât travel with heavy luggage.â
No empathy, no professionalism, no basic human decency.
In the end, I had to carry every suitcase up myself, without help, without a single apology, and without even the faintest trace of kindness or understanding from the staff.
And to make matters worse, itâs been over 20 days since checkout and they