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ibis London Excel Docklands

3.0 star property

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Exterior
Business centre
Double Room, 1 Double Bed (SweetRoom) | In-room safe, desk, laptop workspace, blackout curtains
22-inch flat-screen TV with satellite channels, TV
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Parking available
  • Business services

Explore the area

View in a map
9 Western Gateway, Royal Victoria Dock, London, England, E16 1AB
  • Place, ExCeL Exhibition Centre
    ‪3 min walk‬
  • Place, IFS Cloud Royal Docks Station
    ‪4 min walk‬
  • Place, O2 Arena
    ‪5 min drive‬
  • Airport, London (LCY-London City)
    ‪5 min drive‬

Room options

View all photos for Double Room, 1 Double Bed (SweetRoom)

Double Room, 1 Double Bed (SweetRoom) | In-room safe, desk, laptop workspace, blackout curtains

Double Room, 1 Double Bed (SweetRoom)

8.6 out of 10
Excellent
(84 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Accessible

Room, 1 Double Bed, Accessible | In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Double Bed, Accessible

8.8 out of 10
Excellent
(6 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Single Beds, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Twin Room, 2 Single Beds, Accessible

10.0 out of 10
Exceptional
(3 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

Premium Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

Premium Twin Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds | In-room safe, desk, laptop workspace, blackout curtains

Twin Room, 2 Single Beds

8.8 out of 10
Excellent
(26 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

Similar properties

Exterior
Novotel London ExCeL
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Gym
4.3 out of 5, Excellent, 1,004 reviews
The price is CHF 99
includes taxes & fees
19 Feb - 20 Feb
Novotel London ExCeL

About this property

ibis London Excel Docklands

Hotel with a restaurant, near O2 Arena
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, a business centre and dry cleaning. Housekeeping is available on request.
Ibis London Excel Docklands offers 278 accommodations with a safe and coffee/tea makers. 22-inch flat-screen televisions come with satellite channels. Bathrooms include a shower and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of ibis London Excel Docklands's great location. During your stay, you're just a quick walk from ExCeL Exhibition Centre. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy international cuisine while dining at FOGGS
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, a business centre and a computer
  • Guests have great things to say about the location and the clean guestrooms
  • 9 minutes by car from O2 Arena and 10 minutes from Tower of London
  • Cats and dogs welcome for a fee (restrictions apply)
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site.

A computer station is on site and WiFi is free in public spaces. The business-friendly ibis London Excel Docklands also features multilingual staff, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 3-star London hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
FOGGS – This restaurant specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 25 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: GBP 10.45 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • FOGGS

Things to do

  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per day
  • Only dogs and cats are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 10.45 for adults and from GBP 5.00 for children
  • Self-parking fee: GBP 25 per day
  • Pet fee: GBP 20 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excel ibis
ibis Excel
ibis Excel Hotel
ibis Excel Hotel London Docklands
ibis Excel London Docklands
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ibis London Docklands Excel
ibis London Excel Docklands
London Docklands ibis
London Docklands ibis Excel
Accor London Excel
Ibis London Excel Docklands England
ibis London Excel Docklands Hotel
ibis Excel Docklands Hotel
ibis Excel Docklands
ibis London Excel Docklands Hotel
ibis London Excel Docklands London
ibis London Excel Docklands Hotel London

ibis London Excel Docklands Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 495 out of 1000 reviews
Rating 8 - Good. 315 out of 1000 reviews
Rating 6 - Okay. 133 out of 1000 reviews
Rating 4 - Poor. 38 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

RAFIU

Great location and treatment by the hotel facilities in general with availability of excellent room service condiments
Stayed 3 nights in Nov 2025

4/10 Poor

Pella

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Room was not soundproofed as advertised by Ibis. Noise from room above which disturbed our sleep. Noise 7 am following morning from noisy group exiting lift and which woke us. Bathroom dirty, mechanism of shower seat really dirty which orange mould. Sorry but not what we paid for!
Stayed 1 night in Nov 2025

10/10 Excellent

Neil

Stayed 3 nights in Oct 2025

10/10 Excellent

June Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was a bit too warm despite having the air con on. The room was very clean and quiet and we appreciated the breakfast variety. Staff were always friendly and helpful.
Stayed 2 nights in Nov 2025

10/10 Excellent

martin

Stayed 1 night in Oct 2025

8/10 Good

Carley

Stayed 1 night in Aug 2025

10/10 Excellent

Chrystian

Stayed 1 night in Oct 2025

10/10 Excellent

Danny

Liked: Cleanliness, amenities, property conditions & facilities
Proximity to London excel and the O2
Stayed 1 night in Nov 2025

10/10 Excellent

Darrell

Stayed 1 night in Oct 2025

6/10 Okay

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant room. Lift didn’t work and we were on floor 8
Stayed 1 night in Oct 2025

10/10 Excellent

Jolene

Travelled with family
Liked: Cleanliness, staff & service
Lovely staff, clean room and good price
Stayed 1 night in Oct 2025

10/10 Excellent

Martyn

Liked: Cleanliness, staff & service, amenities
Really enjoyed my stay, the room just for me with a large bed, bathrobes, complimentary water, and a Nespresso. I think I must have received an upgrade. The only slight negative the bathroom seemed a bit medical clinical. Breakfast however and all the staff I met were fabulous. Near to Custom House Elizabeth Line station for Heathrow
Stayed 1 night in Oct 2025

10/10 Excellent

Shamoon

Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely. I think it was upgraded as they chose me for being the guest of the night, including free cookies. The hospitality was nice!
Stayed 1 night in Oct 2025

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful hotel. Sharing a table with people at breakfast. Staff were friendly and helpful. That was the only good thing about this hotel
Stayed 1 night in Oct 2025

6/10 Okay

Po Sim

Travelled with family
Liked: Staff & service
Staff were helpful.
Stayed 5 nights in Sep 2025

8/10 Good

Robin

Stayed 1 night in Oct 2025

10/10 Excellent

Gary

Stayed 2 nights in Sep 2025

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. We went there for the Excel and it was excellent. Very clean, good breakfast and friendly staff. Our heater wasn't working and they immediately came to check and fix the situation.
Stayed 3 nights in Oct 2025

8/10 Good

Shana

Business traveller
Liked: Staff & service

Ibis hotel stay

Clean Room, amicable staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night to visit and expo in Excel. Great location close to public transport, the room was clean, the beds comfortable. Not very soundproof, we could easily hear people going in and out of the rooms in our corridor but we had a decent night's sleep. Overall good value for money.
Stayed 1 night in Oct 2025

10/10 Excellent

Dorian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed this hotel stay
Stayed 1 night in Oct 2025

8/10 Good

Toni-Dee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly helpful staff!
Stayed 1 night in Oct 2025

6/10 Okay

Lee, Oxford

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Ok stay - be aware that the air con or even fan non heat mode is switched off during winter. Very warm and had to open window but then you get woken up at 7am by the first flights from London City Airport. Reception did give us a fan to use in October!
Stayed 1 night in Oct 2025

6/10 Okay

RENATA

Travelled with family
Liked: Staff & service, property conditions & facilities
The towels was not whased well. A lot stain.
Stayed 2 nights in Oct 2025